Experience

NOWO Portugal

• Portugal
• Telecommunications
• 100 - 200 Employee

• Customer Service Technician

  • Jun 2022 - Present

  Manage customer support activities to promote the quality and improvement of SLA indicators. Identification and implementation of improvement themes. Monitor and optimize social media activity. Analysis of reports for monitoring and improving results. Update and validate contents and procedures. Manage customer support activities to promote the quality and improvement of SLA indicators. Identification and implementation of improvement themes. Monitor and optimize social media activity. Analysis of reports for monitoring and improving results. Update and validate contents and procedures.



Altice Empresas

• Portugal
• Telecommunications
• 1 - 100 Employee

• Customer Service Specialist B2B

  • Feb 2012 - Jun 2022

  Management of B2B customers (Top Corporate customers) in order to ensure their satisfaction and loyalty. Receipt, provision and follow-up on customer requests, in interaction with the areas of the company (product management, order entry, finance, logistics, technical) in order to comply with the provided SLAs. Monitor requests and ensure feedback to customers of all awards and complaints resulting from commercial activity. Identify problems, correct them and propose improvement actions/suitable solutions to satisfy their needs. Billing analysis and forward for correction. Show less



Portugal Telecom

• Portugal
• Telecommunications
• 700 & Above Employee

• Sales Assistant

  • 2009 - 2012

  Customer support and complaints management. Promotion and sale by objective of products and services, adequate to the customer´s profile and needs. On-the-job training for new colleagues. Customer support and complaints management. Promotion and sale by objective of products and services, adequate to the customer´s profile and needs. On-the-job training for new colleagues.



Meio Forte

• Brazil
• Machinery Manufacturing

• Event organization

  • 2008 - 2009

  Support in the production of events and marketing actions for company clients in various sectors of activity, market consultations, requests for authorization, hiring of means and administrative functions. Support in the production of events and marketing actions for company clients in various sectors of activity, market consultations, requests for authorization, hiring of means and administrative functions.



Duvideo

• Movies, Videos, and Sound
• 1 - 100 Employee

• Freelance Production Assistant

  • 2007 - 2009

  Coordination of teams and actors/extras, space management, annotation and assistance in the production of institutional, advertising and children's programs ("Panda" channel). Coordination of teams and actors/extras, space management, annotation and assistance in the production of institutional, advertising and children's programs ("Panda" channel).

• Intern at the Production Department

  • 2006 - 2006

  Collaboration in the production of institutional/advertising videos and programs "destinos.pt" (RTP1) e "Iniciativa" (RTP2), as well as research and writing texts. Collaboration in the production of institutional/advertising videos and programs "destinos.pt" (RTP1) e "Iniciativa" (RTP2), as well as research and writing texts.