Sara Baković
Facilities Manager at Trgocentar d.o.o.- Claim this Profile
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Serbian Native or bilingual proficiency
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Croatian Native or bilingual proficiency
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English Limited working proficiency
Topline Score
Bio
Credentials
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Digital marketing
ITAcademy by LINKgroupMay, 2023- Sep, 2024 -
SAP ERP Essential Training
LinkedInMay, 2023- Sep, 2024 -
Bad Boss: Dealing with a Difficult Manager
LinkedInDec, 2019- Sep, 2024 -
Excel: Implementing Balanced Scorecards with KPIs
LinkedInDec, 2019- Sep, 2024 -
ECDL Profile certificate - Base
United Information Community Of SerbiaOct, 2014- Sep, 2024 -
English language - CEFR level of knowledge B2 / I
Equilibrio Educational CenterMar, 2014- Sep, 2024
Experience
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Trgocentar d.o.o.
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Serbia
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Food and Beverage Services
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1 - 100 Employee
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Facilities Manager
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Jun 2023 - Present
On training for the facility manager On training for the facility manager
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Wurth Srbija
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Serbia
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Wholesale
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100 - 200 Employee
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Administrator in customer management (CRAFT B2B)
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Mar 2022 - Apr 2023
On the basis of certain parameters, Sales management and Customer management define the portfolio of customers and leads, which is the base for an individual salesperson.My responsibilities were:- work with tele sales representative customer data bases and outside sales representative data bases, through Navision and Excel;- opening potential and new customers;- determination of the customer's branch based on the process that the customer performs;- customer classification;- entry of plans and potential on customers;- creating files for making a plan for calling and visiting customers;- monitoring (represents the entry of APR changes on customers, as well as changes occurring in the financial aspect of the business operations of customers with whom we cooperate);- preparation of various reports;- analyzing sales data across sales channels and products, to find patterns and trends that can help with decision making and planning. Show less
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Junior associate for sales support
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Jul 2021 - Mar 2022
My duties were:- special price requests;- creation of special offers in accordance with the customer's needs;- preparation and approval of sales offers in Navision;- calculations of profitability of offers on a daily basis;- pricing management;- approving and entering of Trade agreements (TA) in Navision, checking and monitoring of TA and reacting according to the results;- creating detailed business analyses, identifying problems and opportunities for customer development, proposing business solutions in the area of customer care & business development, identifying key areas for sales improvement and different sales channels in accordance with customer behavior and needs;- daily communication and coordination with colleagues from other sectors in order to fulfill special customer requests. Show less
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Mplus Serbia
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Serbia
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Outsourcing and Offshoring Consulting
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100 - 200 Employee
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TLS representative for Wurth company (Metal division)
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Jan 2021 - Jul 2021
After the Team Leader position was terminated, I was brought back to the Wurth campaign as a Tele Sales Representative. I had the same duties that were assigned to me during the period when I worked in sales for the Auto Cargo division.In the period from May 2021 to the end of July 2021, I was prepared to transfer to the Wurth company, to the position of Junior Sales Support Associate.
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Team leader for Wurth TLS team
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Mar 2020 - Jan 2021
Team lead position for the Wurth campaign was extinguished in December 2020.The role entails:- communication with all internal Wurth departments;- preparation of daily, weekly and monthly reports, as well as reports on request and their forwarding;- participation in client meetings;- provision of the basic functionalities for work;- defining and writing procedures that explain and facilitate the team's day-to-day activities related to the performance of work;- monitoring of the team's work;- guiding team members regarding client requests;- maintenance of an atmosphere that is oriented towards open communication, trust and creation of teamwork;- in collaboration with the Employee development specialist and the Client relations manager, taking care that all team members have appropriate training and coaching so that they can effectively participate in the team's work;- organization and implementation of training for new team members;- giving proposals for solving problems related to the organization of work;- organization of team meetings;- monitoring of working hours (logging and breaks that I monitor via Sales Leader (SL) and the IP Office CC monitoring part);- approval of requests for annual leave, days off (managerial access to Omega portal);- support of the SL, support for the creation of a call plan;- technical support;- timely and quality reporting to the manager of the contact center about completed tasks, challenges, activity status and work process;- communication with all internal departments of M Plus (people development, human services, HR, analytics;- other tasks in agreement with the managers, as well as other business activities that can be assigned as needed;- knowledge of the programs for working and communicating with clients (Navision, Sales Leader, Avaya, Trizma Data Entry (Zoho), Contact Expert). Show less
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TLS Representative for Wurth company (Auto-Cargo division)
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Sep 2019 - Mar 2020
Essential duties and responsibilities:- answering inbound and outbound calls and assist customers with inquiries and/or sales (Avaya);- following a call-plan to ensure all customers receive regular contact and service;- maintain records of all sales leads and existing customers;- collection of information about customers and their reactions to the product/service;- introducing new products to existing customers and educate customers on how products can benefit them financially and professionally;- expanding the product range and increasing sales of products;- keeping records of the products sold through the software (Navision, Sales Leader, Zoho);- quote and negotiate prices with customers;- collaboration with manager to identify opportunities;- regular monitoring and replenishment of knowledge about the entire offer;- creation and maintenance of good relations with existing and new customers; Show less
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Organization Manager
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Mar 2015 - Aug 2019
I started working as manager, in Café Bask Dril, which is part of the Dril Tennis Club. But soon I got my duties in the organization of the tennis club work in the rank of the organization manager. Since February 2016, when the entire cafes business has become my responsibility, the financial situation of the cafe has been brought positive from the minus and has been recording constant growth. My duties were: - planning of work activities, organization, management and supervision of staff, decision making; - dynamics of employment of seasonal workers; - design and realization of the financial plan of operations; - negotiating and contracting cooperation and business with suppliers; - the procurement plan of the goods, as well as the realization of the procurement of the same; - creating a cafe image; - communication and cooperation with bookkeeping; - running a complete administration related to caffee. As I said, the cafe is located within the Tennis Club Dril. In addition to the above, I also deal with the following: - records of clients, records of the attendees of Dril's school of tennis; - records of terms and membership fees; - running a complete administration related to the club and preparing documentation for bookkeeping; - marketing (administration of Instagram profile as well as site of the Tennis Club Dril). Show less
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Organization Manager
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Jul 2013 - Dec 2014
After leaving the construction sector, I continued my work experience in the field of sport. As an organization manager in Feel Life, my tasks were: - to organize the work of trainers; - to develop necessary support for the team; - delegate the tasks to be performed by the team memebers; - to supervise; - to support members in performing tasks, - to inform owner about progress; - in cooperation with our well-known brands, the organization of the Feel Life Open manifestation, which goal is to include sports activity in children's habits; - internet marketing (administration of Facebook profile and Website) and communication with developers. By creating system and procedures for performing certain tasks in the club, the club became financial stable. Good promotion brought new customers, and more importantly, existing clients were kept. By organizing the Feel Life Open event, we promoted the importance of sports activities for kids. Show less
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Office Manager
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Dec 2011 - Jul 2012
This is a company that also dealt with the construction. Within this company was a brickyard called Neimar, from Virovo (Arandjelovac), which needed a complete overhaul. My obligations were: - communication with engineers in charge of overhaul; - coordination of procurement of materials and parts necessary for overhaul; - prepares invoices for bookkeeping; - analysis and making of monthly reports for the use of resources and money; - to keep my owner informed of the progress and predict or project the risks of not being able to complete agreed deadlines. In addition to all the above tasks, the rest of my obligations was the same as in previous jobs: - human resources; - billing, updating and archiving of business documents; - record of payment obligations, payment transactions to suppliers; - creating and updating records and databases with personnel, financial and other data; - preparation of complete documentation for bookkeeping; - coordination of employees at a lower hierarchical level and delegation of tasks; - management and control of set deadlines by the management; - communication and coordination of activities with business partners, banks, public companies and institutions in the domain of construction, ministries, tax administrations, courts and municipalities; - knowledge of construction documentation; - manage phone calls and correspondence (e-mail, letters, packages etc.) - coordinate with IT department on all office equipment - manage office supplies stock and place orders. Show less
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Office Manager
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Jun 2009 - Dec 2011
NZB Invest d.o.o. is the property of the same director who owned NZ Bureau. I was transferred to NZB Invest d.o.o. because of personal advancement, and due to the need of the company itself for an office manager. On this job I got new tasks, and a higher level of responsibility for certain tasks. This position has helped me to activate the leadership skills I possess, as well as to develop the skills to solve problems that arise during my work. Job duties and responsibilities: - human resources (registration and check-out of employees, certification of health booklets, issuing various employment certificates); - billing, updating and archiving of business documents (incoming and outgoing invoices, temporary and final situations, assignments, compensations, bills of exchange, loan agreements, debt takeover contracts, contracts with buyers and suppliers); - record of payment obligations, payment transactions to suppliers (payment by virman or via e-banking); - creating and updating records and databases with personnel, financial and other data; - preparation of complete documentation for bookkeeping; - coordination of employees at a lower hierarchical level and delegation of tasks; - management and control of set deadlines by the management; - communication and coordination of activities with business partners, banks, public companies and institutions in the domain of construction, ministries, tax administrations, courts and municipalities; - knowledge of construction documentation; - manage phone calls and correspondence (e-mail, letters, packages etc.) - coordinate with IT department on all office equipment - manage office supplies stock and place orders. Show less
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General and Human Resources Officer
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Oct 2006 - Jun 2009
Shorter name of this company was NZ Bureau. This was my first job, and I learned a lot of things on this job and in this kind of industry - construction. On this job, I also gained the ability and skills to perform the office manager tasks. Job duties and responsibilities in this position: - human resources (registration and check-out of employees, certification of health booklets, issuing various employment certificates); - billing, updating and archiving of business documents; - record of payment obligations; - creating and updating records and databases with personnel, financial and other data; - knowledge of construction documentation; - manage phone calls and correspondence (e-mail, letters, packages etc.) - manage office supplies stock and place orders. Show less
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Education
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2003 - 2006
Belgrade Business School - Higher education institution for applied studies
Bachelor appl., Finance, accounting and banking -
1998 - 2002
Fifth Economic School "Rakovica" – Belgrade
Economics
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