Customer Success Architect

• Aug 2022 - Present

Digital Client Acquisition Team Leader

• Jul 2019 - Aug 2022

- Responsible for generating leads for marketing and inbound channels through digital marketing to achieve quarterly OKR.- Set direction with the MARCOM team on a monthly marketing plan, campaigns, posts, and content creation depending on the market trends.- Prepare initial reports that include business, financial, and SWOT analysis for SMEs business that’s generated through marketing and inbound channels.- Improve customer satisfaction by measuring customers' NPS (net promoter score) and implement feasible ideas suggested by the borrowers.- Implement new strategies to improve workflow efficiency, and enhance lead generation and customer journey.- Collaborate with the sales team to brainstorm new projects on client acquisition, retention, and new product development.- Manage and train new team members. Show less

Account Officer

• Feb 2018 - Jun 2019

- Managing customer service inquiries- Handle customer complaints, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution-Generate sales leads- Keeping accurate records of discussions or correspondence with customers