Experience

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• Mining
• 200 - 300 Employee

• Columbus Software Support

  • Apr 2011 - Present

   Provide training and support for all Columbus Software Users Provide training, schedules, and materials for both on-line and on-site courses. Maintain support contracts and quote renewals. Install Columbus software for customers utilizing local computers, and/or SQL server databases. Provide daily support for customers requiring assistance utilizing Columbus software.

• Customer Support Analyst

  • 2007 - Apr 2011

  Project Manager for implementation of new customer support software application and integration with AS400 / BPCS application. Utilize Microsoft Project to manage project tasks, and delegate weekly assignments. Notify and update project sponsors of ongoing project status, along with weekly recaps of work performed. Analyze project financials, ensuring project remained in budget. Query databases to compose and deliver Crystal XI and Cognos 8 reports providing KPI data weekly and monthly basis.Provide Management support with on-going projects and departmental processes. Compose training documents for new software application, and train end-users. Utilized: MS Project, Visio, MS Office Word, Excel, Powerpoint, Sharepoint, Crystal Reports, Cognos, Business Objects, Data Analysis, Business and Technical Writing

• Inside Sales Representative

  • 2004 - 2007

  Responsible for new sales, sales recovery, and account maintenance for plasma and oxyfuel consumables for Southeast Region of United States. Increased annual sales over $650,000 in the past year.



Carolina First Bank

• Head Teller

  • 2003 - 2004

   Provided clients assistance with financial needs. Controlled vault and cash drawers to insure proper balancing and operations. Supervised teller operations.  Provided clients assistance with financial needs. Controlled vault and cash drawers to insure proper balancing and operations. Supervised teller operations.



RBC Bank

• United States
• Banking
• 700 & Above Employee

• Customer Service Representative

  • 2002 - 2003

   Controlled vault, cash drawer and automatic teller machine.  Opened new accounts for clients after assisting them with improving their financial needs. Control office supply stock and ordering of the stock.  Controlled vault, cash drawer and automatic teller machine.  Opened new accounts for clients after assisting them with improving their financial needs. Control office supply stock and ordering of the stock.



Goodys

• Retail
• 200 - 300 Employee

• Cash Office Supervisor

  • 1998 - 2002

   Complete and maintain all paper work required for sales audit. Managed, associated and delegated responsibilities to maintain operations. Complete new hire paperwork. Train new associates to operate registers and provide excellent customer service. Processed incoming and outgoing freight  Complete and maintain all paper work required for sales audit. Managed, associated and delegated responsibilities to maintain operations. Complete new hire paperwork. Train new associates to operate registers and provide excellent customer service. Processed incoming and outgoing freight



Centura Bank

• Customer Service Representative

  • 1999 - 2000

   Controlled cash drawer and certified checks. Assisted customers with improving their financial needs. Control office supply stock and ordering of the stock. Processed custome'rs banking transactions.  Controlled cash drawer and certified checks. Assisted customers with improving their financial needs. Control office supply stock and ordering of the stock. Processed custome'rs banking transactions.