Sara Atkinson
Columbus Software Support at ESAB Welding and Cutting- Claim this Profile
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Bio
Experience
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ESAB - Please follow our official page
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Mining
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200 - 300 Employee
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Columbus Software Support
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Apr 2011 - Present
Provide training and support for all Columbus Software Users Provide training, schedules, and materials for both on-line and on-site courses. Maintain support contracts and quote renewals. Install Columbus software for customers utilizing local computers, and/or SQL server databases. Provide daily support for customers requiring assistance utilizing Columbus software.
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Customer Support Analyst
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2007 - Apr 2011
Project Manager for implementation of new customer support software application and integration with AS400 / BPCS application. Utilize Microsoft Project to manage project tasks, and delegate weekly assignments. Notify and update project sponsors of ongoing project status, along with weekly recaps of work performed. Analyze project financials, ensuring project remained in budget. Query databases to compose and deliver Crystal XI and Cognos 8 reports providing KPI data weekly and monthly basis.Provide Management support with on-going projects and departmental processes. Compose training documents for new software application, and train end-users. Utilized: MS Project, Visio, MS Office Word, Excel, Powerpoint, Sharepoint, Crystal Reports, Cognos, Business Objects, Data Analysis, Business and Technical Writing
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Inside Sales Representative
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2004 - 2007
Responsible for new sales, sales recovery, and account maintenance for plasma and oxyfuel consumables for Southeast Region of United States. Increased annual sales over $650,000 in the past year.
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Head Teller
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2003 - 2004
Provided clients assistance with financial needs. Controlled vault and cash drawers to insure proper balancing and operations. Supervised teller operations. Provided clients assistance with financial needs. Controlled vault and cash drawers to insure proper balancing and operations. Supervised teller operations.
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RBC Bank
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United States
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Banking
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700 & Above Employee
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Customer Service Representative
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2002 - 2003
Controlled vault, cash drawer and automatic teller machine. Opened new accounts for clients after assisting them with improving their financial needs. Control office supply stock and ordering of the stock. Controlled vault, cash drawer and automatic teller machine. Opened new accounts for clients after assisting them with improving their financial needs. Control office supply stock and ordering of the stock.
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Goodys
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Retail
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200 - 300 Employee
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Cash Office Supervisor
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1998 - 2002
Complete and maintain all paper work required for sales audit. Managed, associated and delegated responsibilities to maintain operations. Complete new hire paperwork. Train new associates to operate registers and provide excellent customer service. Processed incoming and outgoing freight Complete and maintain all paper work required for sales audit. Managed, associated and delegated responsibilities to maintain operations. Complete new hire paperwork. Train new associates to operate registers and provide excellent customer service. Processed incoming and outgoing freight
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Customer Service Representative
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1999 - 2000
Controlled cash drawer and certified checks. Assisted customers with improving their financial needs. Control office supply stock and ordering of the stock. Processed custome'rs banking transactions. Controlled cash drawer and certified checks. Assisted customers with improving their financial needs. Control office supply stock and ordering of the stock. Processed custome'rs banking transactions.
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Education
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Coker College
Bachelor of Science (BS), Business Administration and Management, General -
Northeastern Technical College
Certification, AutoCad -
Coker University
Bachelor of Business Administration - BBA, Business Administration and Management, General -
Florence-Darlington Technical College
Associate of Arts and Sciences (A.A.S.) -
University of Missouri-Saint Louis
SQL Administration Training -
Dale Carnegie Training
Building Customer Service -
White Belt Certification
White Belt Certification -
Knock Your Socks Off Customer Service Certification
Knock Your Socks Off Customer Service Certification -
American Management Association
AMA Process Management Applying Process Mapping to Analyze & Improve your Operation -
American Management Association
AMA Improving Your Project Management Skills -
American Management Association
AMA Business Analysis Fundamentals -
Amercian Management Association
AMA Certification of Achievement in Project Management