Sara Arecco
Growth Coach at Catalyst Software- Claim this Profile
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Inglese Full professional proficiency
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Spagnolo Full professional proficiency
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Francese Elementary proficiency
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Tedesco Elementary proficiency
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Italiano Native or bilingual proficiency
Topline Score
Bio
Sophia Ocon
Throughout my time working under Sara's guidance, I have experienced firsthand her considerate nature, creative thinking, active involvement, genuine care for our team, and unwavering support in helping us grow and succeed. Sara is an incredibly considerate leader who takes the time to understand each team member's strengths, challenges, struggles, and professional aspirations. One of the most admirable aspects of Sara's leadership style is her active involvement in our team's day-to-day operations. She is not just a leader who delegates tasks; she rolls up her sleeves, actively participates, and leads by example. Sara is a true champion of our professional development and continuously empowers us to take on new challenges and excel in our roles!
Eva Bacsi
We had the opportunity to work with Sara on various projects, back in the days when she was part of the Sales Team, and now on joint projects with our customers, such as case studies, award applications, and customer advocacy strategies. She has great ideas and is open to new solutions, with a determined personality that is crucial for her current role. Thanks to her improvements in the Customer Success Team and its processes, we have witnessed an overall improvement in customer sentiment. It clearly shows that customers come first for her and that she is an exceptional leader. This year, our aim is to achieve a +20% increase in NRR, and I have no doubt that Sara and her team will make it achievable.
Sophia Ocon
Throughout my time working under Sara's guidance, I have experienced firsthand her considerate nature, creative thinking, active involvement, genuine care for our team, and unwavering support in helping us grow and succeed. Sara is an incredibly considerate leader who takes the time to understand each team member's strengths, challenges, struggles, and professional aspirations. One of the most admirable aspects of Sara's leadership style is her active involvement in our team's day-to-day operations. She is not just a leader who delegates tasks; she rolls up her sleeves, actively participates, and leads by example. Sara is a true champion of our professional development and continuously empowers us to take on new challenges and excel in our roles!
Eva Bacsi
We had the opportunity to work with Sara on various projects, back in the days when she was part of the Sales Team, and now on joint projects with our customers, such as case studies, award applications, and customer advocacy strategies. She has great ideas and is open to new solutions, with a determined personality that is crucial for her current role. Thanks to her improvements in the Customer Success Team and its processes, we have witnessed an overall improvement in customer sentiment. It clearly shows that customers come first for her and that she is an exceptional leader. This year, our aim is to achieve a +20% increase in NRR, and I have no doubt that Sara and her team will make it achievable.
Sophia Ocon
Throughout my time working under Sara's guidance, I have experienced firsthand her considerate nature, creative thinking, active involvement, genuine care for our team, and unwavering support in helping us grow and succeed. Sara is an incredibly considerate leader who takes the time to understand each team member's strengths, challenges, struggles, and professional aspirations. One of the most admirable aspects of Sara's leadership style is her active involvement in our team's day-to-day operations. She is not just a leader who delegates tasks; she rolls up her sleeves, actively participates, and leads by example. Sara is a true champion of our professional development and continuously empowers us to take on new challenges and excel in our roles!
Eva Bacsi
We had the opportunity to work with Sara on various projects, back in the days when she was part of the Sales Team, and now on joint projects with our customers, such as case studies, award applications, and customer advocacy strategies. She has great ideas and is open to new solutions, with a determined personality that is crucial for her current role. Thanks to her improvements in the Customer Success Team and its processes, we have witnessed an overall improvement in customer sentiment. It clearly shows that customers come first for her and that she is an exceptional leader. This year, our aim is to achieve a +20% increase in NRR, and I have no doubt that Sara and her team will make it achievable.
Sophia Ocon
Throughout my time working under Sara's guidance, I have experienced firsthand her considerate nature, creative thinking, active involvement, genuine care for our team, and unwavering support in helping us grow and succeed. Sara is an incredibly considerate leader who takes the time to understand each team member's strengths, challenges, struggles, and professional aspirations. One of the most admirable aspects of Sara's leadership style is her active involvement in our team's day-to-day operations. She is not just a leader who delegates tasks; she rolls up her sleeves, actively participates, and leads by example. Sara is a true champion of our professional development and continuously empowers us to take on new challenges and excel in our roles!
Eva Bacsi
We had the opportunity to work with Sara on various projects, back in the days when she was part of the Sales Team, and now on joint projects with our customers, such as case studies, award applications, and customer advocacy strategies. She has great ideas and is open to new solutions, with a determined personality that is crucial for her current role. Thanks to her improvements in the Customer Success Team and its processes, we have witnessed an overall improvement in customer sentiment. It clearly shows that customers come first for her and that she is an exceptional leader. This year, our aim is to achieve a +20% increase in NRR, and I have no doubt that Sara and her team will make it achievable.
Credentials
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Certified Loyalty Marketing Professional (CLMP)
The Loyalty AcademyFeb, 2023- Nov, 2024 -
Digital Marketing
HubSpot AcademyMay, 2023- Nov, 2024
Experience
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Catalyst Software
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United States
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Software Development
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100 - 200 Employee
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Growth Coach
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Sep 2023 - Present
Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner Invited to be a Customer Success Coach for the Catalyst Coaching Corner, an application-based program that pairs people who are aspiring to become Customer Success Leaders or who wish to elevate their Customer Success career with experienced industry leaders for monthly coaching sessions. Apply here: https://catalyst.io/coaching-corner
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Antavo Enterprise Loyalty Cloud
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United Kingdom
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Software Development
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1 - 100 Employee
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Head of Customer Success
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Aug 2022 - Present
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Customer Success Manager
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May 2022 - Sep 2022
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Lucid Software
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United States
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Software Development
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700 & Above Employee
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Account Manager
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Dec 2021 - May 2022
Lucid offers the only visual collaboration suite that helps teams see and build the future from idea to reality. Its products - LucidSpark, LucidChart and LucidScale - provide users with an end-to-end experience that helps teams truly see and build the future, by enabling collaboration and clear communication. *LucidSpark is a virtual whiteboard application for freeform ideation, group brainstorming and real-time collaboration across teams. *LucidChart is an intelligent diagramming application that empowers teams to clarify complexity, align their insights, and build the future—faster. *LucidScale is a cloud visualization solution that helps organizations see and understand their cloud environment -- Top businesses use Lucid’s products all around the world, including customers such as Google, GE, NBC Universal and T-Mobile, and 99% of the Fortune 500. Lucid’s partners include industry leaders such as Google, Atlassian, Amazon Web Services, Salesforce and Microsoft. Since the Utah-based company’s founding in 2010, it has received numerous awards for its products, business and workplace culture Show less
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Antavo Enterprise Loyalty Cloud
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United Kingdom
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Software Development
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1 - 100 Employee
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Account Executive
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Dec 2019 - Dec 2021
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Sales Development Representative
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Jan 2019 - Dec 2019
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DNV
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Norway
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Public Safety
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700 & Above Employee
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Sales Support Intern
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Oct 2018 - Jan 2019
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EF Academy
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Switzerland
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Primary and Secondary Education
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100 - 200 Employee
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Marketing and Sales Consultant Intern
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Jan 2018 - Apr 2018
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Education
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Università Cattolica del Sacro Cuore
Master's degree, Business Administration and Communication for Organizations -
Masarykova univerzita Brno
Erasmus Plus, Law -
Università degli Studi di Milano
Bachelor's degree, International Sciences and European Institutions -
Languages Highschool
Diploma, Linguistica