Chief Operating Officer

• Mar 2022 - Present

Production Director

• Jan 2018 - Mar 2021

I have gladly taken responsibility for the development, performance, and maintenance of all of the production of the organization and look forward to producing smooth and efficient production and delivery solution, maximizing performance & profitability against pre-agreed targets. I have gladly taken responsibility for the development, performance, and maintenance of all of the production of the organization and look forward to producing smooth and efficient production and delivery solution, maximizing performance & profitability against pre-agreed targets.

Mark Comm Manager

• Mar 2016 - Feb 2017

• Keeping track of properties on property portals • Optimize advertising performance by understanding the unique ranking criteria for each channel • Managing internal Property Management System and our Content Management System • Working with Photographers and designers for visually engaging images and content • Entering and carefully managing inbound CRM leads and assigning to the relevant sales team • Developing marketing content/presentations and profiles & necessary marketing collaterals • Developing presentations for projects from concept to designing with the team • Working with SEO team for right targeted keywords and SEO friendly content • Communicate internal business requirements into supplier/agency briefs to ensure that the final execution of the same is in line with the business objectives and corporate identity. • Handle delegations and make necessary arrangements PRIME CLIENTS HANDLED - ARCHCORP - EMAAR INVESTMENTS Show less

Project Coordinator

• Dec 2013 - Jan 2015

• Accomplish work requirements by orienting, training, assigning, scheduling, and coaching employees. • Meets work standards by following production, productivity, quality, and customer-service standards; resolving operational problems; identifying work process improvements. • Assists in coordinating and preparing all Training programs in conjunction with Learning and Development to enable efficient and effective operations. • Meets cost standards by monitoring expenses; implementing cost-saving actions. • Coordinate with all the departments to ensure project completion on time. • Maintain projects data, assign due dates and resources accordingly. • Coordinate with clients to make sure the project is as per the requirements. Show less

Event Manager

• Dec 2012 - Oct 2013

The HSS Group is an event management company head by three enthusiastic female entrepreneurs, Hifza Shah, Sara Nasir and Saba Musharrif, focused towards facilitating fellow businesswomen, home based or small businesses. Company Overview Event Designing Solutions: - Exhibitions - Festivals - Wedding planning - Cooperate Events - Party planning - Exclusively Designed favors and give-aways - Crafting - Catering Services - Set designing https://www.facebook.com/HSSGroupEvents/info Show less

Senior Content Development/ Quality Assurance Analyst

• Mar 2008 - Nov 2012

•Perform a quality assurance review and a live review on courses to assure course quality from the content, functionality, and quality perspective. •Coordinates with Multimedia, IT, business development teams to ensure the clients’ requirements are met. •Review and enhance the content as per the clients’ requirements. •Testing softwares for any possible technical error and work closely with IT team to solve technical issues found in content management system. •Develop and thoroughly check the instructional design story board for content relevancy. •Document identified errors to the Standard Form along with suggestions on improvement wherever possible to the multimedia and content development teams. •Review and improve course quality assurance processes and procedures. •Propose innovative ideas to enhance the course interface and to make it as interactive and user friendly as possible. •Match course audio with the provided audio script for any discrepancy. •Report and Coordinate with the Project and Functional Managers. •Work closely with Austin Office and maintain communication on Emails, Messenger and Phone. •Work with Austin and Pakistan Managers in constructing strategies and provide suggestions for improvements in the processes and the products. •Provide detailed report of the meeting to the global (Pakistan and Austin) staff. •Mentored and coached new team members and providing them training occasionally. •Search for relevant training content and develop training sessions for employees and new hires using Learning management system. •Lead the projects to meet the deadlines with accuracy and efficiency. •Manage the Instructional Design, Quality Assurance documents and assets created by Multimedia team for each project. Accomplishments: •Led level 1 (non audio courses) team. •Led production staff working on OSHA courses. •Received Great job awards for 2 consecutive quarters. •Was selected by Company to attend external training sessions and to train the team. Show less

Phone Banking Officer - Internee

• Oct 2007 - Jan 2008

Reporting to the Phone Banking Team Leader, responsible for managing inbound and outbound phone calls and emails for servicing of customers enquiries and requests in a professional and customer orientated manner. In addition to contribute to the achievement of Quality Service Standards and effective operation of the Phone Banking Department. Process all complains and requests of customers to the concerned departments. Reporting to the Phone Banking Team Leader, responsible for managing inbound and outbound phone calls and emails for servicing of customers enquiries and requests in a professional and customer orientated manner. In addition to contribute to the achievement of Quality Service Standards and effective operation of the Phone Banking Department. Process all complains and requests of customers to the concerned departments.