Experience

Murray McIntosh & Associates
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• Trainee Recruitment Consultant

  • Jan 2023 - Present

Cream
• United Kingdom
• Advertising Services
• 1 - 100 Employee
• Client Executive

  • Mar 2022 - Dec 2022


WMS Group (UK) Ltd

• United Kingdom
• 1 - 100 Employee

• Customer Sales and Service Advisor

  • Jul 2021 - Mar 2022

  Specialised in the motor vehicle warranty insurance and maintenance services industry. Developed sales strategy and sales enablement guides. Implemented these across the company. Managed customer complaints from inception to closure, with corresponding root-cause analysis and escalated any technical-persona queries to second-line systems engineers. Developed customer communication guidelines to protect company and product brands. Specialised in the motor vehicle warranty insurance and maintenance services industry. Developed sales strategy and sales enablement guides. Implemented these across the company. Managed customer complaints from inception to closure, with corresponding root-cause analysis and escalated any technical-persona queries to second-line systems engineers. Developed customer communication guidelines to protect company and product brands.



University of Birmingham

• United Kingdom
• Higher Education
• 700 & Above Employee

• Mentorship and Support Councillor

  • Oct 2018 - Aug 2021

  Employed role that provided guidance to Year 10 students on academic pathways, interview techniques and applications and preparing for undergraduate studies Taught examination preparation techniques to Year 10 students including creating resources and developing revision templates Planned schedules and delivered weekly sessions Provided online support to students preparing for undergraduate studies covering studies, results day, format of teaching, using the University resources and accommodation Established digital presence including a subject-matter blog and developed relevant content for mentoring guidelines and engagement.



NCS - National Citizen Service Trust

• United Kingdom
• Non-profit Organizations
• 200 - 300 Employee

• Office Support

  • Jul 2019 - Aug 2019

  Performed clerical, marketing and office administration duties. Regular outreach communications with NCS participants, parents and guardians on various aspects of the NCS Programme. Performed clerical, marketing and office administration duties. Regular outreach communications with NCS participants, parents and guardians on various aspects of the NCS Programme.



Homebase

• Indonesia
• Technology, Information and Internet
• 1 - 100 Employee

• Sales Assistant/ Customer Service Desk

  • Apr 2017 - Sep 2018

  Responsible for cash management and point of sales. Inventory and stock management, and asset reconciliation. Regularly exceeded store weekly and monthly sales targets. Responsible for cash management and point of sales. Inventory and stock management, and asset reconciliation. Regularly exceeded store weekly and monthly sales targets.