Experience

HITS Solutions

• Egypt
• Software Development
• 100 - 200 Employee

• Application Consultant

  • Aug 2017 - Present

  Implement, configure and Troubleshooting any issues or inquiries over the phone or site visit. • Business Analysis Meetings and perform data analysis. • Maintain accurate and timely reporting of project activities. • Develop project documentation. • Manage day-to-day implementation activities. • Provide mentoring and support to department colleagues. • Provide pre-sales support. • Dealing with many customers and many employees specially HR managers and IT managers. • Make operational & configuration manuals for system users. • Training & Communicating with the clients and team leaders in a professional manner in order to make them understand how to use the HR system, includes making sessions and presentations for many numbers of employees and for HR managers. Show less



Rizkalla

• Egypt
• Retail
• 100 - 200 Employee

• Call Center Agent

  • Oct 2015 - Jul 2017

  Handle all incoming/outgoing calls of the call center. Provide follow up, occasional campaigns and call backs blended with normal inbound calls. Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction. Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.) Handle all incoming/outgoing calls of the call center. Provide follow up, occasional campaigns and call backs blended with normal inbound calls. Provide best possible service to both external and internal customers to achieve highest level of customer satisfaction. Handle and solve all inquiries, requests and complaints received via all channels available (phone, fax, e-mail and …etc.)



Orange

• France
• Telecommunications
• 700 & Above Employee

• Customer Services Agent

  • May 2015 - Oct 2015

  Deal directly with customers by face to face Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries Deal directly with customers by face to face Respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries