Sara Perelmuter

CRM and Customer Experience Manager / Virtual Showroom Project Manager at KHS Ltd.
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Contact Information
us****@****om
(386) 825-5501
Location
Warsaw, Mazowieckie, Poland, PL

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Wiktor Nurzyński

Życzę każdemu przełożonego oraz pracownika takiego jak Sara. Jedna z najbardziej rzetelnych i pracowitych osób które znam i miałem przyjemność współpracować. Potrafiła pomimo naszej długiej znajomości, rozdzielić sprawy prywatne od służbowych i wyegzekwować wypełnienie obowiązków, tak samo jak od każdego w zespole.

Rafał Błachowski

We współpracy bardzo sobie cenię: - rzetelność i precyzję, - elastyczność i zrozumienie, - energię i umiejętność motywowania do bycia coraz lepszym w tym co się robi. Dlatego bardzo cenię sobie współpracę z Sarą. Na bazie dotychczasowej współpracy - wszystkie Jej działania zawsze na czas, zawsze skrupulatnie zrealizowane i co kluczowe - zawsze w bardzo wysokiej jakości. Pracowałem z doradcami handlowymi, którymi zarządzała Sara. Z mojej perspektywy na szczególną uwagę zasługuje fakt, jaki autorytet zbudowała sobie w wyłącznie męskim gronie handlowców. Na bazie wielu godzin, które spędziłem z tymi doradcami, wiem, że autorytet zbudowała dzięki m.in.: bardzo dużej wiedzy dotyczącej sprzedaży i komunikacji z Klientem, indywidualnemu podejściu do każdego z doradców i dzięki faktowi, że czuli, że ich szefowa pozwala im stawać się coraz lepszym doradcami. Reasumując: jakość działań i postawa Sary są tym co osobiście życzyłbym sobie widzieć u każdego swojego Partnera Biznesowego czy współpracownika.

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Credentials

  • Customer experience management Projektowanie i zarządzanie doświadczeniami klienta
    Akademia Marketingu Atrium
    Mar, 2021
    - Nov, 2024
  • POWER QUERY
    SkuteczneRaporty.pl
    May, 2020
    - Nov, 2024
  • RAPORTY NA MAPACH W EXCELU I POWER BI
    SkuteczneRaporty.pl
    May, 2020
    - Nov, 2024
  • POWER BI DESKTOP
    SkuteczneRaporty.pl
    Jan, 2020
    - Nov, 2024
  • WIZUALIZACJA DANYCH I PROJEKTOWANIE DASHBOARDÓW
    SkuteczneRaporty.pl
    Jan, 2020
    - Nov, 2024
  • MODEL DANYCH & JĘZYK DAX
    SkuteczneRaporty.pl
    Nov, 2019
    - Nov, 2024
  • DIMAQ Professional
    DIMAQ - Digital Marketing Qualification
    May, 2020
    - Nov, 2024

Experience

    • Poland
    • Advertising Services
    • 1 - 100 Employee
    • CRM and Customer Experience Manager / Virtual Showroom Project Manager
      • Jan 2021 - Present

      - Managing an expert sales team using modern media. - Improving CX and CJ of customers.- Planning and managing project portfolio.- Creating reports, analysis, conducting recruitment and training. - Selection and managing IT solutions to improve the QoS of the team's work.- Implementing and automating campaigns ex. mailing, SMS, Direct contact .- Building and developing systems around IT sales support and advanced VOIP and CRM solutions.

    • Account Manager / Project Manager
      • Jul 2019 - Present

      - Servicing and building relationships with key clients of the agency.- Preparing offers and cost estimates, budget optimizing. - Supervision of ongoing project flow, task ordering and verification of completion.- Creating advanced reports, drawing insights and recommendations from previously implemented projects. - Research of market solutions and proactive sales of new products and services.- Hardening business processes, implementing new solutions, applications and products.- Working with project management platforms, i.e. Jira and Asana. - Knowledge of current trends and latest strategies of modern digital marketing.- Analysis and implementation of projects related to digital marketing - building websites and applications. - Functional analysis of projects. Show less

    • Customer Service Team Manager
      • Aug 2018 - Mar 2020

      - Coordination of a subordinate team of consultants. - Preparation of call scripts, ways of leads processing and conversions.- Preparation of SMS and mailing campaigns.- Substantive supervision of the sales process and customer acquisition.- Lead recruitment and training of Call Center employees. - Preparing reports and analyses.- Implementing appropriate IT solutions to improve the efficiency of the department.

    • Customer Care Specialist
      • Nov 2017 - Aug 2018

      - Providing telephone support to customers.- Building and maintaining good sales relationships.- Providing on-going advice on current products and services. - Researching customer needs and preparing sales proposals. - Resolving customer disputes.- Preparing project and sales reports.- Conducting substantive meetings on offer presentation.

    • Hostess
      • May 2016 - Oct 2017

      - Initial contact with potential customers. - Caring for the company's image. - Acquiring leads.- Overseeing contests.- Soliciting feedback and conducting evaluation surveys.

    • Poland
    • Automotive
    • 100 - 200 Employee
    • Office Assistant
      • Apr 2017 - May 2017

      - First contact with clients, researching their needs, taking care of the salon's image, keeping records of cars and documentation. - Current secretarial service (e-mail, incoming and outgoing correspondence). - Supervision of the correct flow of information and documents. - Taking care of the daily functioning of the office. - Support in handling company meetings. - Administrative support for co-workers in daily tasks. - Participation in projects carried out by the Company. - First contact with clients, researching their needs, taking care of the salon's image, keeping records of cars and documentation. - Current secretarial service (e-mail, incoming and outgoing correspondence). - Supervision of the correct flow of information and documents. - Taking care of the daily functioning of the office. - Support in handling company meetings. - Administrative support for co-workers in daily tasks. - Participation in projects carried out by the Company.

    • Poland
    • Telecommunications
    • 700 & Above Employee
    • Sales Consultant
      • Oct 2016 - Mar 2017

      - Conducting telemarketing and telesales activities. - Presenting service and product offerings. - Actively soliciting customers. - Advising on offer selection. - Preparing special offers. - Communicating contract terms and conditions. - Conducting telemarketing and telesales activities. - Presenting service and product offerings. - Actively soliciting customers. - Advising on offer selection. - Preparing special offers. - Communicating contract terms and conditions.

    • Poland
    • Banking
    • 300 - 400 Employee
    • Internship - mortgage specialist
      • Mar 2015 - May 2015

      - Preparation of documents and applications for loan agreement. - Verification of the correct completion of documents by customers. - Describing and entering applications into the system. - Maintaining filing of documents. - Conducting telephone calls. - Performing preliminary assessment of financial capabilities. - Actively acquiring new bank customers. - Preparation of documents and applications for loan agreement. - Verification of the correct completion of documents by customers. - Describing and entering applications into the system. - Maintaining filing of documents. - Conducting telephone calls. - Performing preliminary assessment of financial capabilities. - Actively acquiring new bank customers.

Education

  • Warsaw University of Life Sciences, Warsaw
    Master's degree, Economics
    2017 - 2019
  • Warsaw University of Life Sciences, Warsaw
    Bachelor's degree, Economics
    2014 - 2017

Community

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