Experience

Achievers

• Canada
• Software Development
• 500 - 600 Employee

• Customer Community & Campaign Manager

  • Nov 2022 - Present

  Toronto, Ontario, Canada

• Communications and Community Specialist

  • Apr 2021 - Present

  Toronto, Ontario, Canada

• Customer Enablement Coordinator

  • Aug 2020 - Apr 2021



Community Agency

• Canada
• Advertising Services
• 1 - 100 Employee

• Senior Account Executive

  • Dec 2019 - Aug 2020

  Toronto, Canada Area • Produce all training materials, lead brand ambassador training and manage on-site teams of up to 20 brand ambassadors. • Worked with staffing agency to determine scheduling and program requirements to successfully select and hire program staff. • Worked with in-store retail teams to coordinate program details prior to activating. • Lead the creative process and manage production team for development of creative assets while abiding by strict brand guidelines and program… Show more • Produce all training materials, lead brand ambassador training and manage on-site teams of up to 20 brand ambassadors. • Worked with staffing agency to determine scheduling and program requirements to successfully select and hire program staff. • Worked with in-store retail teams to coordinate program details prior to activating. • Lead the creative process and manage production team for development of creative assets while abiding by strict brand guidelines and program deadlines. • Produce event planning documents including critical paths, sourcing trackers, inventory lists, training documents and cost trackers. • Assist in tracking KPIs such as total attendance, interactions, interceptions and develop and present all post-event reports. • Communicate with client daily via phone and email to ensure all deliverables are met. • Produce case studies for completed programs for RFP purposes. Show less



Toronto Shelter Network (TSN)

• Recruitment Volunteer

  • Apr 2020 - Jul 2020

  Toronto, Ontario, Canada • Review resumes of potential candidates based on a detailed screening grid. • Provide recommendations to recruitment lead based on candidate experience, training and education. • Complete screening process within tight deadlines each week as required.



bluboho fine jewelry

• Canada
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Production Coordinator

  • Aug 2019 - Sep 2019

  Toronto, Canada Area • Fostered a positive team environment with an emphasis on skill development while maintaining objectives and meeting financial goals both in-store and in-office. • Recruited, interviewed and trained new sales associates at both Yonge and Queen Street locations with some promoted to elevated roles. • Assisted with HR-related tasks including amending hiring contracts and drafting an exit interview strategy. • Achieved standing as top three in sales and dollars per transaction across… Show more • Fostered a positive team environment with an emphasis on skill development while maintaining objectives and meeting financial goals both in-store and in-office. • Recruited, interviewed and trained new sales associates at both Yonge and Queen Street locations with some promoted to elevated roles. • Assisted with HR-related tasks including amending hiring contracts and drafting an exit interview strategy. • Achieved standing as top three in sales and dollars per transaction across in-store teams through exceptional customer service and product knowledge. • Designed and implemented organizational systems including third-party jewelry designer repair tracking, back stock storage, and inventory management protocols to ensure quick turnaround and optimal customer service • Contributed to weekly manager’s call presenting production updates and tactics for improving inventory efficiency and to encourage company-wide alignment between managers, store teams and production.

• Connector

  • Jul 2018 - Aug 2019

  Toronto, Canada Area



T1

• Canada
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Jan 2018 - Jun 2018

  Toronto, Canada Area • Managed, trained and coached 4 team interns on skill development and marketing practices. • Led brand ambassador training sessions, created all training materials and managed on-site teams ranging from 2 to 130 brand ambassadors/volunteers. • Interviewed Field Managers for medium to large programs, assessed their experience as it related to program requirements and worked closely with new hires to ensure program objectives and deliverables were achieved. • Gathered costs… Show more • Managed, trained and coached 4 team interns on skill development and marketing practices. • Led brand ambassador training sessions, created all training materials and managed on-site teams ranging from 2 to 130 brand ambassadors/volunteers. • Interviewed Field Managers for medium to large programs, assessed their experience as it related to program requirements and worked closely with new hires to ensure program objectives and deliverables were achieved. • Gathered costs, built and managed budgets ranging from $10k to $700k. • Managed creative process for all digital, promotional and on-site assets from the design to production phase. • Developed creative assets, managed fundraising and developed website for not for profit client • Led client meetings both via phone and in person, recorded action items and followed-up on all deliverables. • Researched, created and delivered internal and client-facing presentations and budgets at all stages of activation planning and execution, including post-event wrap reports.

• Account Coordinator

  • May 2016 - Jan 2018

  Toronto, Canada Area

• Assistant Account Coordinator

  • Sep 2015 - Apr 2016

  Toronto, Canada Area