Experience

Crowe UAE

• United Arab Emirates
• Accounting
• 200 - 300 Employee

• Client Account Manager

  • Jan 2023 - Present

• Administrative Officer/Business Consultant

  • Feb 2019 - Jan 2023

  • Managing and Building Client Company Relationship, Managing Client Experience, and all matters from Client Onboarding to delivery of Services.• Practical & business-focused approach to achieve organization goals & coupled with interpersonal & communication, analytical & presentation skills.• Meeting with contractors, resolving commercial issues, payment coordination, Submit variation, additional claims & Request for Extension of Time etc. Processing contractors bills for payment, monitoring contract clauses related to payments, Preparing sub-Contractors’ Agreements. • Preparing Monthly & weekly Progress Reports, Pending payment status, Technical Submittals and correspondences with Client, Consultants & various authorities.• Serve as a liaison between project participants, project managers and other members of the Project support group by ensuring timely communication, monitoring of deadlines, and providing proactive support where possible.• Well versed in analysing client’s business portfolio and processes through document analysis, interviews, workshops, and workflow analysis.• Hands-on experience in understanding the business processes and implementing best practices across processes• Proven customer service skills, with the ability to handle difficult situations and communicate effectively with individuals of diverse backgrounds and levels of corporate structure.• Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.• Assisting with special projects related to Digital Marketing like creating posts, pamphlets, and brochures to enrich marketing of the services.• Client coordinator from initiation of a project until successful completion, handling client negotiations on the proposals, finalizing engagements, maintaining, and issuing invoices and collections on time to maintain the cash flow of the department, calculation of the hourly rate of a consultant, performing KYC. Show less



CRIF GULF (Dun & Bradstreet)

• United Arab Emirates
• Information Services
• 1 - 100 Employee

• Data Research Analyst

  • Feb 2017 - Oct 2018

  • Conducting acute research on domestic and international companies and maintaining and updating the records for the clients for country and D&B Rating purposes. • Generating Duns Number for companies. • Customizing the credit assessment model report which covers financial and non-financial information about the business activity of a company which helps a bank or any company to take a credit decision. • Conducting Enhanced Due Diligence in identifying details about an organization’s history, line of business, ownership, management details, export-import details, financial information, primary and secondary research. • Process financial entries for companies and provide ratings based on audited financials. • Rating an organization's creditworthiness based on the business model, client interface, audit evidence, secondary sources, and validation process. Show less



JPMorgan Chase & Co.

• United States
• Financial Services
• 700 & Above Employee

• Dispute Analyst

  • May 2015 - Nov 2016

  • Managing customer’s credit card disputes and filing arbitration to VISA. • Maintaining customer relationships and ensuring customer satisfaction. • Managing customer’s credit card disputes and filing arbitration to VISA. • Maintaining customer relationships and ensuring customer satisfaction.



Convergys

• United States
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Dec 2013 - Apr 2015

  • Resolve customer’s billing inquiries and disputes. • Retaining customers, change plans according to the need of the customer. • Manage irate customers and provide resolution. • Maintain customer relationships. • Resolve customer’s billing inquiries and disputes. • Retaining customers, change plans according to the need of the customer. • Manage irate customers and provide resolution. • Maintain customer relationships.



Wipro

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • May 2012 - Jul 2013

  • Arrange package pickup for the customers and provide tracking information. • Handling customer complaints regarding delay in package delivery. • Proficient in building client relationships, providing quality customer services, and resolving customer queries and complaints, targeting customer care, satisfaction, and retention. • Conducting an intense search for lost packages. • Arrange package pickup for the customers and provide tracking information. • Handling customer complaints regarding delay in package delivery. • Proficient in building client relationships, providing quality customer services, and resolving customer queries and complaints, targeting customer care, satisfaction, and retention. • Conducting an intense search for lost packages.