Experience

Learning Time

• United Arab Emirates
• Book and Periodical Publishing
• 1 - 100 Employee

• Educational Consultant

  • Dec 2021 - Present



Feedback INFRA

• India
• Business Consulting and Services
• 700 & Above Employee

• Executive Assistant to the Managing Director

  • Jul 2017 - Dec 2021



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Deputy Manager

  • Oct 2016 - Jun 2017

  Manage all Meetings for my DU and RDU and publish MoM's; Track Action Items till closure; Responsible for entire compliance reporting and tracking for our RDU; Coordination with cross-functional departments, Admin, IT, Divisional heads, HR BP, Finance SPOCs, Transport Department for smooth execution of day-to-day business operations; Demonstrated skills in relationship management coupled with expertise in handling top & confidential correspondence Manage all Meetings for my DU and RDU and publish MoM's; Track Action Items till closure; Responsible for entire compliance reporting and tracking for our RDU; Coordination with cross-functional departments, Admin, IT, Divisional heads, HR BP, Finance SPOCs, Transport Department for smooth execution of day-to-day business operations; Demonstrated skills in relationship management coupled with expertise in handling top & confidential correspondence



HCLTech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Deputy Manager

  • Mar 2009 - 2016

  Managing resource utilization for 125 resources; It assists senior management to maintain Employee Utilization; Keep resources optimally utilized; Conduct all Project Management training across HCL; Publish all our Financial Matrix to our Head; Drive any new and adhoc tasks with complete responsibility with proper closure I joined HCL as Senior Analyst. I worked with Pearson Technologies, Johnson&Johnson customers. I have diverse exposure ranging from executive, technical support desk. Currently performing role of Project Co-ordinator with US PMO Team. Show less



IBM Global Business Process Services

• Gurgaon, India

• Senior Analyst

  • Jun 2006 - Feb 2009

  I joined IBM as Executive for Amazon Customer Department. We handled customer calls and email support. We were responsible to maintain FCR. Gave trainings to new hire and on call support. I moved as Senior Executive to work for TD Bank. We handled the first Helpdesk at India. We handled all Outlook issues, password related concerns, VPN troubleshooting. I joined IBM as Executive for Amazon Customer Department. We handled customer calls and email support. We were responsible to maintain FCR. Gave trainings to new hire and on call support. I moved as Senior Executive to work for TD Bank. We handled the first Helpdesk at India. We handled all Outlook issues, password related concerns, VPN troubleshooting.