Customer Care Manager

• Dec 2015 - Present

EDP Manager

• Jan 2011 - Dec 2015

 Look after total corporate & sales claims settlement with Volkswagen  Make Sales Related reports in Excel  Work in Nadcon Software  Generation of Sales Invoicing.  Configure and generate all DMS related reports  Vehicles Order as well as Procurement  Make MIS Reports  Renewal of Extended Warranty  Issuance of Annual Maintenance Contract (AMC)  Renewal of Road Side Assistance (RSA)  Look after Registration of vehicles  New Policy issuance and Renewals  Maintain Stock Updation  Evaluate the performance of sales staff Show less

System Admin

• Mar 2009 - Jan 2011

 Look after total corporate & sales claims settlement with Tata Motors  Daily reporting to Tata Motors Ltd by E-Mail.  Generation of Sales Invoicing  Configure and generate all DMS related reports.  Handle SAP based Software(SIBEL)  Vehicles Procurement  Make MIS reports  User management system(Creation of Users at dealer end and designing hierarchy in CRM-DMS Sales  Issuance of Extended Warranty  Ensure Yellow forms/Green forms opened /closed properly by respective users  Training all users at least once a month.  Track Invoice Creation/Cancellation data..  Maintain Stock. through DMS & Excel based as well..  Make Profibility Repots.  Evaluate the performance of sales staff Show less

EDP

• Jan 2006 - Mar 2009

 Look after total corporate & sales claims settlement with Honda  Daily reporting to Honda Siel Cars Ltd by E-Mail.  Worked on DMS & SMIS  Maintain all the records on MS-Office.  Maintain Sale Book.  Maintain Accessories Stock  Maintain the entire reports daily basis.  Maintain Insurance Report.  Maintain the Registration Number sheet daily basis  Maintain the Receipt Register  Maintain Dispatch Register  Look after total corporate & sales claims settlement with Honda  Daily reporting to Honda Siel Cars Ltd by E-Mail.  Worked on DMS & SMIS  Maintain all the records on MS-Office.  Maintain Sale Book.  Maintain Accessories Stock  Maintain the entire reports daily basis.  Maintain Insurance Report.  Maintain the Registration Number sheet daily basis  Maintain the Receipt Register  Maintain Dispatch Register