Experience

Treatopedia.COM

• Business Development Manager

  • Oct 2017 - Present



Synapsetech eServices Pvt Ltd

• India
• Human Resources
• 1 - 100 Employee

• Business Development Manager

  • Aug 2016 - Oct 2017

  -Assess training needs for Company’s new and existing employees.-Bringing nominations for open workshops.-Generating leads for in house trainings & open workshops.-Regular follow up with Companies over calls and F2F meetings.-Identify internal and external training programs to address /competency gaps.-Preparing training calendar half yearly.-Maintaining and updating data base regularly.-Establish and maintain relationships with external training suppliers-Direct co-ordination with company’s HR or Manager -Work with management team to design and develop training curriculum.



iEnergizer

• India
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Client Service Associate

  • Aug 2014 - Jul 2016

  -Dealt with client issues investigating and finding answers resolving issues providing assistance or directing them to appropriate parties.-Utilized latest training support standards and procedures to provide high level of Customer service.-Ensured that customers received contractual service expectations.-Kept operation running taking a minimum of 5 calls per hour-Providing resolutions to customers or escalating cases to higher level or concerned team.-Arranging reverse pickup for the customers who fail to arrange themselves according to Company’s policies.-Support client relationship manager as required.-Assist Clients complaints and provide effective remedies.