Sapita Diaz Otia
Operations Manager at Solutions Leisure Group- Claim this Profile
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Bio
Maja Borkowska
I’ve had a huge pleasure to work with Sapita who is one of the most professional managers I reported to. At work she is both, a friend and a mentor to her employees. She has an extensive knowledge which she passes onto her teams and is one of the most hard working and hands on managers. During the two years I worked alongside Sapita, she had thought me how to be an exceptional manager and I am forever grateful for the knowledge she had shared with me. Some of her best qualities are ambition to run a successful business, her drive to deliver it and her people skills which help her in archiving her goals. It’s rare to find such a talented manager. Sapita is a huge asset to every company she had worked for or will join in the future.
Sacha Pollard MA, AIH Assoc CIPD
Working for Sapita at Novus Leisure was an incredible experience. Sapita is a knowledgeable, experienced, and professional. Her ability to mentor, teach, guide and encourage is something I'm ever grateful for. Working for Sapita made coming to work less about financial gain and more about team ethics, relationship building, professional courtesy, training, education and fun. Sapita's teaching ability is top class. Anybody that has the opportunity to study under her is in for a treat. My career owes a segment of thanks to her. Running a business come very naturally to Sapita and it shows very clearly. She is very results driven and will always put in 110% to achieve what she has set as a target. If you have the up most pleasure to work with Sapita, it will most certainly be one of the greatest experiences for you, your colleagues and most importantly your business.
Maja Borkowska
I’ve had a huge pleasure to work with Sapita who is one of the most professional managers I reported to. At work she is both, a friend and a mentor to her employees. She has an extensive knowledge which she passes onto her teams and is one of the most hard working and hands on managers. During the two years I worked alongside Sapita, she had thought me how to be an exceptional manager and I am forever grateful for the knowledge she had shared with me. Some of her best qualities are ambition to run a successful business, her drive to deliver it and her people skills which help her in archiving her goals. It’s rare to find such a talented manager. Sapita is a huge asset to every company she had worked for or will join in the future.
Sacha Pollard MA, AIH Assoc CIPD
Working for Sapita at Novus Leisure was an incredible experience. Sapita is a knowledgeable, experienced, and professional. Her ability to mentor, teach, guide and encourage is something I'm ever grateful for. Working for Sapita made coming to work less about financial gain and more about team ethics, relationship building, professional courtesy, training, education and fun. Sapita's teaching ability is top class. Anybody that has the opportunity to study under her is in for a treat. My career owes a segment of thanks to her. Running a business come very naturally to Sapita and it shows very clearly. She is very results driven and will always put in 110% to achieve what she has set as a target. If you have the up most pleasure to work with Sapita, it will most certainly be one of the greatest experiences for you, your colleagues and most importantly your business.
Maja Borkowska
I’ve had a huge pleasure to work with Sapita who is one of the most professional managers I reported to. At work she is both, a friend and a mentor to her employees. She has an extensive knowledge which she passes onto her teams and is one of the most hard working and hands on managers. During the two years I worked alongside Sapita, she had thought me how to be an exceptional manager and I am forever grateful for the knowledge she had shared with me. Some of her best qualities are ambition to run a successful business, her drive to deliver it and her people skills which help her in archiving her goals. It’s rare to find such a talented manager. Sapita is a huge asset to every company she had worked for or will join in the future.
Sacha Pollard MA, AIH Assoc CIPD
Working for Sapita at Novus Leisure was an incredible experience. Sapita is a knowledgeable, experienced, and professional. Her ability to mentor, teach, guide and encourage is something I'm ever grateful for. Working for Sapita made coming to work less about financial gain and more about team ethics, relationship building, professional courtesy, training, education and fun. Sapita's teaching ability is top class. Anybody that has the opportunity to study under her is in for a treat. My career owes a segment of thanks to her. Running a business come very naturally to Sapita and it shows very clearly. She is very results driven and will always put in 110% to achieve what she has set as a target. If you have the up most pleasure to work with Sapita, it will most certainly be one of the greatest experiences for you, your colleagues and most importantly your business.
Maja Borkowska
I’ve had a huge pleasure to work with Sapita who is one of the most professional managers I reported to. At work she is both, a friend and a mentor to her employees. She has an extensive knowledge which she passes onto her teams and is one of the most hard working and hands on managers. During the two years I worked alongside Sapita, she had thought me how to be an exceptional manager and I am forever grateful for the knowledge she had shared with me. Some of her best qualities are ambition to run a successful business, her drive to deliver it and her people skills which help her in archiving her goals. It’s rare to find such a talented manager. Sapita is a huge asset to every company she had worked for or will join in the future.
Sacha Pollard MA, AIH Assoc CIPD
Working for Sapita at Novus Leisure was an incredible experience. Sapita is a knowledgeable, experienced, and professional. Her ability to mentor, teach, guide and encourage is something I'm ever grateful for. Working for Sapita made coming to work less about financial gain and more about team ethics, relationship building, professional courtesy, training, education and fun. Sapita's teaching ability is top class. Anybody that has the opportunity to study under her is in for a treat. My career owes a segment of thanks to her. Running a business come very naturally to Sapita and it shows very clearly. She is very results driven and will always put in 110% to achieve what she has set as a target. If you have the up most pleasure to work with Sapita, it will most certainly be one of the greatest experiences for you, your colleagues and most importantly your business.
Credentials
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BIIAB
Authorised provider by the UK GOV -
Level 2 health and safety
PERRY SCOTT NASH TRAINING LIMITED -
NCEL
Authorised provider by the UK GOV
Experience
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Solutions Leisure Group
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United Arab Emirates
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Hospitality
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1 - 100 Employee
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Operations Manager
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Aug 2021 - Present
Overseeing ULA THE PALM, ULA RAS AL KHAIMAH, KOYO AND STK Overseeing ULA THE PALM, ULA RAS AL KHAIMAH, KOYO AND STK
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Oummi
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Stockholm, Sweden
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Consulting Manager
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Aug 2018 - Apr 2020
• Overseeing the launch of Oummi • Acting as guidance for the general manager, bar manager, head chef. • Create training program to help the F&B department achieve a better guest’s service and understanding of the hospitality industry. • Trained the managers to understand their P&L, budgets, and breakeven period • Involved into all menu’s creations • Create and successfully launch all cocktails menu and wine menus • Involved into the design and creation of the menus • Involved into the venue design • Involved into outsourcing all suppliers for the wet stocks and consumables • Working closely with the PR company to launch a modern and successful brand • Creating and implementing all operational standards for back office to ensure that the departments are running without hindrance. • Guiding and developing all the front of house staff • Managing quality standards • Monitoring the businesses to make sure that they are performing to the highest standards • Setting all trackers to ensure the business progress in monitor efficiently • Infuse pride in the organization’s values and missions ACHIEVEMENTS: As the Consulting Manager of Oummi, I successfully launched a new concept In Stockholm. This was achieved by implementing innovative thinking, developing and training all F&B staff including managers at all levels Successfully developed and launch the cocktail menu, wine menu and food menu Established good working environment for all staff members to help them provide the best guests experience and ensure retention. Achieved 85% 5 stars review on social media platforms from the first week of opening Show less
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Create Food
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United Kingdom
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Events Services
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1 - 100 Employee
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Operations Manager
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Apr 2017 - Dec 2017
• Overseeing the launch of the F&B outlets in the Joint venture between Concerto Group and Apex hotels • Overseeing head chefs, F&B Managers, restaurants and bars managers and all front of house staff • License holder • Create training program to help the F&B departments of Apex achieve a better guest’s service and understanding of the hospitality industry. • Overseeing the P&L and all results • Involved into all menu’s creations • Create and successfully launch all cocktails menu and wine menus • Creating and implementing all operational standards for all 3 F&b departments • Set up of back office to ensure that the departments are running without hindrance • Guiding and developing all F&B managers • Managing quality of the F&B departments • Monitoring the businesses to make sure that they are performing to the highest standards • Setting all trackers to ensure all staff performance at all levels. • Involved with outsourcing new suppliers • Infuse pride in the organization’s values and missions ACHIEVEMENTS As the Operation manager of Concerto Group, I successfully launched a new concept for the joint venture with Apex Hotel called the Lampery. This was achieved by implementing innovative thinking, developing, and training all F&B staff including managers at all levels. Successfully developed and launch the cocktail menu with a 77% GP against a 75% requirement Show less
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COYA Restaurant & Pisco Bar
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United Kingdom
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Food and Beverage Services
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300 - 400 Employee
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AGM
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Apr 2016 - Apr 2017
• Managing a team of 5 restaurant managers, reception, and event manager, 1 bars manager, 2 private club managers and a head sommelier. • overseeing 60 front of house staff • License holder • Create training program to help Coya achieve a better guest’s service and understanding of the hospitality industry. • Trainer of all new staff member (runners, servers, bartenders, hostess’s supervisor, and managers) • Looking after all front of house duties and back of house duties • Set up of back office • Looking after the day to day operation requirements • Involved with open table and trip advisor • Dealing with customers complaints and outcome • Involve with recruitment • Help bars manager with stock control, drinks list and suppliers • Administration • Involved in P&L • Making sure that the budget and target are achieved daily • Payroll (scheduling, holiday payment and meeting budget percentages) • Cashing up takings • overseeing and approving all consumables ordering and control • Good knowledge on organizing budgets ACHIEVEMENTS As the Assistant General Manager of Coya, I helped develop a training manual to improve the standards and knowledge of front of house staff. The manual had a noticeably big impact with the front of house staff member achieving a 75% standards improvement within the first month I created a staff website to improve communication and staff knowledge in all areas needed to ensure staffs are always a step ahead of the business requirements. We saw a 40% increase on staff communication and a 45% increase on staff knowledge on the first week Established data Capture for all the guests providing us with business. These improved guests experienced by an extra 25%. Show less
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The ONE Group
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United States
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Hospitality
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200 - 300 Employee
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General Manager for Asellina and F&B trainer
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Jun 2015 - Apr 2016
• Managing a team of 3 managers, maître D and 30 staffs• License holder • Create training program for the opening of the venue• Trainer of all new staff member (runners, servers, bartenders, hostess’s supervisor, floor manager)• Looking after all front of house duties and back of house duties• Set up of back office• Looking after the day to day operation requirements• Involved with open table, revinate and trip advisor• Dealing with customers complaints and outcome• Involve with recruitment• Help bars manager with stock control, drinks list and suppliers• Set up of back office• Administration • Involved in P&L • Making sure that the budget and target are achieved daily • Payroll (scheduling, holiday payment and meeting budget percentages)• Cashing up takings• Consumables ordering and control• Good knowledge on organizing budgetsACHIEVEMENTSAs the General Manager of Asellina, I developed a training manual to improve the standards and knowledge of all staff member. Used knowledge of stock taking to improve and deliver a 76% GP on the drinksEstablished data Capture for all the guests providing us with business. These improved guests experienced by an extra 35%Improved individual staff daily sales by 15% Show less
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Assistant General Manager
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Jun 2012 - Oct 2015
• Managing a team of 2 managers, 1 supervisor, maître D and 60 staff• License holder• Acting GM when needed• Create training program for the opening of the venue• Trainer of all new staff member (runners, servers, bartenders, hostess’s supervisor, floor manager)• Looking after all front of house duties and back of house duties• Set up of back office• Looking after the day to day operation requirements• Involved with open table, revinate and trip advisor• Dealing with customers complaints and outcome• Involve with recruitment• Help bars manager with stock control, drinks list and suppliers• Set up of back office• Administration • Involved in P&L • Making sure that the budget and target are achieved daily • Payroll (scheduling, holiday payment and meeting budget percentages)• Cashing up takings• Consumables ordering and control• Good knowledge on organizing budgetsACHIEVEMENTSAs trainer of STK, I developed a training manual to improve the standards and knowledge of all staff members. This manual had a noticeably big impact within all front of house staff. Because of the success in STK London, the manual will be used for all future openings including STK Milan opened May 2015.Used knowledge of payroll control to deliver all my schedules under budget. This resulted of the payroll of STK London to come at 11% at the end of year 2013 and 2014 against a budget of 13.2% making it the best result in the entire company.Established data Capture for all the guests providing us with business. These improved guests experienced by an extra 37%Helped to launch the STK brand successfully in London and achieving a gross taking of nearly £ 8 Million the first year Show less
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la bodega negra
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london, united kingdom
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Assistant General manager
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Nov 2011 - Jun 2012
• Managing a team of 4 managers, 65 staff • License holder • Acting as a general manager when required • Trainer of the venue during the opening period • Looking after all front of house duties • Looking after the day to day operation of the venue • Create training program to help all new employees • Involve with recruitment • Direct contract with suppliers • Involved stock take for the venue • Set up of back office • Looking after all administration requirements • Payroll (scheduling, holiday payment and budget control) • Consumables ordering and control • Cashing up of the venue and bank • involved with Tronc system ACHIEVEMENTS Used knowledge of stock control to deliver good GP result and achieved budget requirements. This resulted on the bars GP to come out at 77 % against 75% Helped improved the accuracy of budget forecasts by creating a back office program to account for all areas of the business Increase staff knowledge of Mexican cuisine by 80% by implementing training and knowledge seminars Show less
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exhibit bar and restaurant
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london, united kingdom
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General manager
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Apr 2011 - Nov 2011
• Managing a team of 2 managers, 10 bar staff, 4 waiters. • License holder for the venue • Representative of the venue during company meeting • Involvement with P&L • Looking after all front of house duties • Looking after the day to day operation of the venue • Involve into the menu creation, cocktail creation, and drink selections • Direct contract with suppliers • Set training programs for Staffs • Stock control and stock tacking for the venue • Involved with budget forecast and achievements • Payroll (scheduling, holiday payment and calculation, week to week staff payment) • Tronc Master for the Exhibit • Consumables ordering and control • Involved with all recruitments • Cashing up of the venue and bank Show less
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Assistant General Manager
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Apr 2010 - Dec 2010
• Managing a team of 2 managers, 10 bar staff, 14 waiters, 3 receptionist and a kitchen team of 24 • Acting general manager for 6 weeks when Dishoom Opened • License holder for the venue • Representative of the venue during company meeting • Involved with P&L • Help to set training programs for new staff • Created all back office files (staff files, financial files, health and safety, reservation, kitchen files, Tronc system and incentives systems) • Involved with all operation requirements • Help with forecast and budget • Stock control and stock take for the venue • Payroll (scheduling, holiday payment and calculation, week to week staff payment) • Tronc Master for Dishoom • Consumables ordering and control • Administration • Recruitment • Purchases • Cashing up of the venue (cashier) Show less
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Novus
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United Kingdom
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Hospitality
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100 - 200 Employee
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Manager
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May 2002 - Feb 2010
6 openings • Managing a team of 2 managers to 3, 30 staff and 6 security on a 550 venue capacity • Acting general manager on absence of the general manage • License holder for the venue • Representative of the venue during company meetings on absence of the general manager • Good knowledge of P&L • Trainer for the company with ability to create training programs (Trainer for 4 venues opening including Tiger Cardiff capacity of 1900 customer) • Training manager for all the Staff (in house) • Involved with P&L • Running of the day to day operation • Helping to achieved forecasted budget • Stock control and stock take for the venue • Payroll (scheduling, holiday payment and calculation, week to week staff payment) • Consumables ordering and control • Administration • Recruitment • Purchases • Cashing up of the venue (cashier) • Marketing knowledge with ability to achieve innovative ideas to drive the business Show less
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Education
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2006 - 2008
LONDON School of marketing
post grade, Marketing/Marketing Management, General -
1995 - 1998
college alfred saker
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