Sapir Masuri
Project Manager at Qflow- Claim this Profile
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Bio
Credentials
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Director's Course
Ariel UniversityJan, 2022- Nov, 2024 -
Negotiation
Holon Institute of TechnologyOct, 2018- Nov, 2024 -
Teaching Licenses: Special Permissions
Beit Berl CollegeJan, 2016- Nov, 2024
Experience
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Qflow
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Uruguay
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Technology, Information and Internet
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1 - 100 Employee
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Project Manager
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Mar 2023 - Present
Management of end-to-end development projects starting from the phase of collecting requirements, full responsibility for managing initial characterization and planning processes, writing the business characterization, testing and implementation in the field. Management of end-to-end development projects starting from the phase of collecting requirements, full responsibility for managing initial characterization and planning processes, writing the business characterization, testing and implementation in the field.
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National Insurance Institute of Israel (המוסד לביטוח לאומי)
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Israel
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Civic and Social Organizations
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100 - 200 Employee
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Project Manager
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Jan 2018 - Mar 2023
One of my significant successes in this role was leading a complex project implementing a web system worth over 1B NIS end-to-end. In this project, I operated the relations between the R&D and professional teams (doctors and medical professionals)—the project resulted in optimizing work time by reducing it by 60% and deduction of professional mistakes by medical workers, leading to a drop in claims to the organizations. I trained over 30 employees and medical professionals on the system.Also, I held responsibility for medical committees - meeting deadlines, summarizing doctors' decisions, accompanying clients, closing cases, controlling legal choices, and complying with regulations. Show less
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Customer Relations Manager
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Jan 2016 - Mar 2023
I was ranked 9th out of 350 colleagues nationally for meeting ~120% of my targets and quota. I achieved these numbers by researching, analyzing, and prioritizing each claim case, reducing the treatment time frame by 30% and leading to a fair process in collecting payments.
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Customer Relation Representative
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Jan 2013 - Dec 2015
As a customer relations representative, the management expected me to address ~30 customers daily, while I averaged handling over 50 customers daily and providing them with quality service. I received excellent scores in satisfaction surveys. I learned the national laws concerning minor details and helped customers receive payments they were unaware they deserved.
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Education
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Ariel University
Master of Business Administration - MBA, Business, Management, Marketing, and Related Support Services -
Ariel University
B.A, Industrial and Organizational Psychology
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