Experience

Fuze HR Solutions

• Canada
• Staffing and Recruiting
• 100 - 200 Employee

• Human Resource Coordinator

  • Jan 2023 - Present

  Fuze HR focuses on making your job search or employment process both simple and successful. At Fuze HR Solutions, our focus is you. As a recruitment and staffing agency, our job is to support both candidates and organizations through the recruitment process. We take pride in building relationships with candidates who connect with our values and representing organizations that reflect our principles. Fuze HR focuses on making your job search or employment process both simple and successful. At Fuze HR Solutions, our focus is you. As a recruitment and staffing agency, our job is to support both candidates and organizations through the recruitment process. We take pride in building relationships with candidates who connect with our values and representing organizations that reflect our principles.



Tech Dragon Welding

• Dorval, Quebec, Canada

• Executive Assistant

  • Aug 2021 - Present

  • Overseeing all incoming and outgoing communications, including emails, phone calls, reports, and internal correspondence • Filing important documents, such as reports, meeting notes, emails, and letters • Keeping the executive’s calendar up-to-date, including adding events, rescheduling appointments and providing daily briefings • Acting as the gatekeeper for internal and external contacts, including vendors, colleagues, clients, and customers • Keeping important information and documents organized physically, and electronically • Maintaining a high degree of discretion and confidentiality Show less



Suzy Shier

• Canada
• Retail
• 100 - 200 Employee

• Billingual Customer Service Representative

  • Aug 2021 - Dec 2022

  • Participated in the recommendation of Gorgias Helpdesk and facilitated training for department staff • Manage emails and calls in a timely, friendly, and effective manner • Facilitate system and processes training during onboarding for all new hires • Identify and assess customers’ needs to reach solutions and achieve satisfaction • Keep records of communication with customers and records of transactions • Communicate and coordinate with internal departments when necessary • Manage and distribute Return Authorization numbers for returns and exchanges • Provide recommendations on enhancing user experience on website to appropriate departments Show less



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Booth Agent

  • Jun 2018 - Jan 2020

  • Facilitated rental return process from a-z, ensuring outstanding charges are processed in a timely and efficient manner • Provided client support to inquiries related to rental costs, terms, conditions, and service issues • Performed vehicle inspection procedure and documented appropriate information (mileage, fuel level, damages) • Utilized product knowledge to promote the purchasing of additional coverages and upgrades to vehicles • Acted as a resource for out-of-town clients regarding directions, local area information, and other appropriate service information Show less



Maimonedes Geriatric Hospital

• Montreal, Quebec, Canada

• Coffe Shop Manager

  • May 2014 - Jan 2020

  • Managed a team of 4 direct reports • Facilitated training for all staff members, ensuring proper understanding of equipment usage • Coached staff on customer service skills and how to effectively resolve client issues • Oversaw the expense management scheduling, and supply order management • Fostered strong relationships with clients to drive repeat traffic and increase customer loyalty • Responsible for the daily count of cash register and preparation of end-of-day deposit reconciliation Show less