Experience

Luxe Living Holiday Homes

• United Arab Emirates
• Leasing Residential Real Estate
• 1 - 100 Employee

• Head of Operations

  • Apr 2023 - Present



Happy Puppy Grooming Boutique LLC

• United Arab Emirates
• Consumer Services

• Operations & Business Development Manager

  • Mar 2021 - Feb 2023

  Main duties and Responsibilities: - On-going Business development - All-in Marketing plan - Full corporate re-branding and new company launch. ( April 2021 ) - Corporate Partnerships strategy - Social media campaign - Content creation - PCP & Adds management - Operations management - Implemented Online Business Payment gateways - Implemented a fully automated booking system. - Mobile grooming Fleet coordination - B2C Management & Bookings coordination - Coordination & Overseeing the costumer service & bookings team - Implementing KPI’s for the field team - HR Coordination and Management - Fleet Quality control checks - Website Management and delivered a brand new minimalistic design. - Supply chain coordination - Financial Forecasting - Daily sales and Accounts - P&L Management Achievement: Sales revenue doubled/increased from 5 figures to 6 figures in less than 12 Months following the full action plan that I've implemented. Show less



Top Deck Consultancy

• United Kingdom
• Business Skills Training

• Brand Business Development Executive

  • Aug 2018 - Apr 2021

  - Building and developing relationships with clients - Developing growth strategies and plans - Increasing cliental base - Creating company reports and analysing relevant business data - Creation of presentations - Creation of course materials and training manuals to meet specific training needs - Following up new business opportunities and setting up meetings - Create email database - Monitor SEO and web traffic metrics - Website building (via WIX) - Designing and implementing social media strategy to align with business goals (via CANVA) - Prepare reports on campaigns based on analytics - Design and implement direct email marketing campaigns (via MAILCHIMP) - Oversee Top Deck Consultancy social media channels (INSTAGRAM, FACEBOOK, LINKEDIN) - Using an automated marketing platform to schedule social media and integrate it with marketing campaigns Show less



Miller Harris

• Retail
• 1 - 100 Employee

• Sales and Supply Chain Executive

  • Jun 2016 - Sep 2018

  - Management of stock-holdings, allocations, product swapping and monthly inventory in-house and externally - Control the forecasting and operations of stock against a set of Key Performance Indicators (KPIs) - Work effectively cross-functionally across several business functions - Support the sales team and maintain communication in order to ensure the highest levels of service are offered to our cliental portfolio - Collaborating with customer base, including distributors and as lead point of contact for wholesale customers - Management the sales order and invoicing process for UK and International clients (SAGE 50) - Ensure that shipping and logistic functions are cost effective and efficient - Monitoring of export processes covering various countries and legislation - Set up for all new accounts - Tracking progress of orders, ensuring identification of any delays and expediting orders to ensure on-time delivery - Weekly company sales reports - Sales support for retail stores and staffed wholesale accounts - Working with customers to ensure they receive a “best in class” customer service experience - Sending out and receiving mail packages - Manage returns and stock swaps Show less



Xcede

• United Kingdom
• Staffing and Recruiting
• 100 - 200 Employee

• Business Support Executive

  • May 2015 - May 2016

  - Provide Monthly and Weekly stats/KPIs to the CEO and director of the company - Create PO numbers for suppliers - Generate staff payroll on a monthly basis (via SAGE) including sickness, maternity and administering pension schemes - Organise 1000+ Contractors payroll and chasing timesheets/invoices weekly and monthly including statutory payments and completing year end procedures for allocated payrolls. - Raising and receiving invoices in (Both pound and euro currency’s) - Keep track of the company’s expenses and be in control of the office supplies - Book internal and external meeting rooms - Organise company events and following up invitees by mailshotting - Source high end venues (for an example; we held an event in the LinkedIn offices) - Branding the company via product merchandising, marketing (via Photoshop/InDesign), service branding and social media (Twitter, LinkedIn, Instagram) - Re-designing the offices throughout - Setting up systems on new computers and making sure they are running smoothly - Sourcing new suppliers and clients - Sending and receiving mail packages - Set up new hired candidates and ensuring they have provided the right documentation in order to generate a contract (Via Excel and DocuSign) - Travel arrangements; flights, hotels and restaurants (for an example; Ibiza, Paris, Barcelona, Marbella and Chamonix) - Diary Management for the Directors of the company Show less



Selfridges

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Feb 2014 - Mar 2015

  I worked in Selfridges as a part time sales assistant in the shoe gallery department for the brand OFFICE. Providing exceptional one to one customer service to every customer throughout the entire department, able to hit my personal target daily at a high level and overseeing the displays and stock control. I also have the responsibility of performing the cashier role where I would serve customers whilst being as helpful as I can and cashing up the tills at the end of every working day – this has gave me the power and energy to rise higher within Selfridges. Show less



Lithium Events

• United Kingdom
• Events Services
• 1 - 100 Employee

• Administrative Assistant

  • Jan 2013 - Feb 2014

  As an Events Administrative Assistant team work is essential through communication and making sure everyone is working together to gain a good outcome. My role was to assist the managers within the company and carry out numerous tasks such as: Managing inventory of assets and supplies, monitoring critical level of stocks, sourcing for suppliers and submitting invoice(s) coordinating between departments and operating units in resolving day-to-day administrative and operational problems. Scheduling and coordinating meetings, interviews, events and other similar activities, sending out and receiving mail and packages. Show less