Sapana Sukhadiya

L2 Service Desk Analyst at NW Computing
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Contact Information
us****@****om
(386) 825-5501
Location
Gold Coast, Queensland, Australia, AU

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Experience

    • Australia
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • L2 Service Desk Analyst
      • May 2021 - Present

    • Desktop Support Engineer
      • Apr 2020 - May 2021

    • IT Services and IT Consulting
    • 1 - 100 Employee
    • Information Technology Desktop Support
      • Feb 2019 - Apr 2020

      (Client: NBN, TAL, Phillip Morison, Asahi and many more) • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Monitoring and maintaining computer systems and networks • Providing technical support in person and over the phone • Repairing and replacing equipment as necessary • Testing new technology • Maintaining an IT service management application to assist with the tracking and support of end-user issues. (Client: NBN, TAL, Phillip Morison, Asahi and many more) • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Monitoring and maintaining computer systems and networks • Providing technical support in person and over the phone • Repairing and replacing equipment as necessary • Testing new technology • Maintaining an IT service management application to assist with the tracking and support of end-user issues.

    • Australia
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Website Maintenance Technician and Network Engineer
      • Jun 2018 - Nov 2018

      • Created site layouts and user interfaces using HTML and CSS • Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility • Validated code for proper structuring, security and compatibility with different browsers, devices and operating systems • Configured firewalls, routing and switching to maximise network efficiency and security • Updated network equipment to the latest firmware releases • Created site layouts and user interfaces using HTML and CSS • Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility • Validated code for proper structuring, security and compatibility with different browsers, devices and operating systems • Configured firewalls, routing and switching to maximise network efficiency and security • Updated network equipment to the latest firmware releases

    • Industrial Machinery Manufacturing
    • Electronic Engineer
      • Nov 2013 - Jun 2018

      • Managed quality assurance program including on site evaluations, internal audits and customer surveys • Conducted PCB component soldering • Tasked with circuit designing and implementation • Handled PCB design for industrial machine relevant to power electronics topology • Provided onsite training • Managed quality assurance program including on site evaluations, internal audits and customer surveys • Conducted PCB component soldering • Tasked with circuit designing and implementation • Handled PCB design for industrial machine relevant to power electronics topology • Provided onsite training

Education

  • QUT (Queensland University of Technology)
    masters, Computer and Information Systems Security/Information Assurance
    2018 - 2020

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