Sapana Sukhadiya
L2 Service Desk Analyst at NW Computing- Claim this Profile
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Bio
Experience
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NW Computing
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Australia
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IT Services and IT Consulting
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1 - 100 Employee
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L2 Service Desk Analyst
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May 2021 - Present
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Desktop Support Engineer
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Apr 2020 - May 2021
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Axiom Technology Group
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IT Services and IT Consulting
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1 - 100 Employee
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Information Technology Desktop Support
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Feb 2019 - Apr 2020
(Client: NBN, TAL, Phillip Morison, Asahi and many more) • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Monitoring and maintaining computer systems and networks • Providing technical support in person and over the phone • Repairing and replacing equipment as necessary • Testing new technology • Maintaining an IT service management application to assist with the tracking and support of end-user issues. (Client: NBN, TAL, Phillip Morison, Asahi and many more) • Installing and configuring computer hardware, software, systems, networks, printers and scanners • Monitoring and maintaining computer systems and networks • Providing technical support in person and over the phone • Repairing and replacing equipment as necessary • Testing new technology • Maintaining an IT service management application to assist with the tracking and support of end-user issues.
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Oz Seals
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Australia
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Industrial Machinery Manufacturing
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1 - 100 Employee
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Website Maintenance Technician and Network Engineer
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Jun 2018 - Nov 2018
• Created site layouts and user interfaces using HTML and CSS • Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility • Validated code for proper structuring, security and compatibility with different browsers, devices and operating systems • Configured firewalls, routing and switching to maximise network efficiency and security • Updated network equipment to the latest firmware releases • Created site layouts and user interfaces using HTML and CSS • Reviewed code to validate structures, assess security and verify browser, device and operating system compatibility • Validated code for proper structuring, security and compatibility with different browsers, devices and operating systems • Configured firewalls, routing and switching to maximise network efficiency and security • Updated network equipment to the latest firmware releases
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Sanket Power Systems - India
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Industrial Machinery Manufacturing
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Electronic Engineer
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Nov 2013 - Jun 2018
• Managed quality assurance program including on site evaluations, internal audits and customer surveys • Conducted PCB component soldering • Tasked with circuit designing and implementation • Handled PCB design for industrial machine relevant to power electronics topology • Provided onsite training • Managed quality assurance program including on site evaluations, internal audits and customer surveys • Conducted PCB component soldering • Tasked with circuit designing and implementation • Handled PCB design for industrial machine relevant to power electronics topology • Provided onsite training
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Education
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QUT (Queensland University of Technology)
masters, Computer and Information Systems Security/Information Assurance