Experience

motusbank

• Canada
• Banking
• 1 - 100 Employee

• Business Analyst

  • Jul 2021 - Present

  ▪ Performed stakeholder analysis, while using best practices to collaborate with / elicit requirements from stakeholders improved stakeholder engagement & business analysis results. ▪ Involved in coaching of the cross-functional teams on steps and techniques for business analysis and process improvement; which aided in issue-resolution and remove uncertainty in present processes. ▪ Through active listening, professional business writing, and verbal abilities, I elicit and translates product requirements into comprehensive, complete and accurate business, functional and non-functional requirements in order to avoid and decrease ambiguity. ▪ Through planning, gathering, documenting, and validating detailed business requirements. I analyze business processes from the current state (AS-IS) to future state (TO-BE). ▪ Using MS Visio, I coordinated business process and workflow mapping/analysis and documentation, providing stakeholders with a visual knowledge and depiction of project objectives. ▪ Indulge with business stakeholders to identify challenges with current solutions and business processes, performed business / process analysis, and provide recommendations for changes. ▪ Assisted QA teams in creating test plans, converting requirements and use cases into test scenarios/test cases for user acceptability testing (UAT), improving test coverage & virtually eliminating faults. ▪ Performed requirements planning and prioritization, stakeholder analysis, requirements elicitation / analysis, user story decomposition / story mapping using appropriate techniques, resulting in desired business output. ▪ Recommended the executive management with a viable solution by performing process analysis, gap analysis and investigation of existing functionalities of various business processing. ▪ Major Responsibility was coordination and change management across cross-functional teams. Show less



Manulife Bank and Trust

• Business Analyst

  • May 2020 - Jun 2021

  ▪ Managed Sprint Planning, Release planning, Backlog grooming and Sprint retrospective meetings. ▪ Assisted development teams in breaking down huge and complicated user stories into simpler execution versions. ▪ Verified user stories for accuracy and consistency to ensure that they are accepted and approved unconditionally. ▪ Helped the business and development teams for grooming Project Backlog Stories (requirements). ▪ Responsible for Completing gap analysis for related stories in each individual Sprint. ▪ Helped in Identifying major issues (Epics, Stories and Tasks) in JIRA Agile application. ▪ Facilitated team and cross-team retrospectives to foster strong connections among the development team. ▪ Collaborating with customers and product managers, Analyses and prioritizes the user and business needs. ▪ Worked with a team of 8 people for various projects with full coordination and interaction. ▪ Assisted the team in completing duties effectively and on schedule, as well as resolving issues that team members experienced. ▪ Advised top management on IT infrastructure services and assisted with their adoption inside the salesforce. ▪ Proper coordination and participation in weekly estimate meetings to offer high level estimates (Story Points) for backlog items. ▪ Developed specifications for functional requirements by producing comprehensive use cases and process flow diagrams to cater the functional standards. ▪ Conducted daily Scrum meetings, review meetings, sprint retrospectives, and tracked action items for continuous improvement. ▪ Directed three development teams and transitioned them from waterfall into agile environments. ▪ Provided the Estimation on the user stories that were shared with the development team. ▪ Facilitated the retrospective planning and meetings as well as educates the team members on agile processes. ▪ Produced daily burndown charts and maintained daily tasks. Show less



Walmart

• United States
• Retail
• 700 & Above Employee

• Business Analyst

  • May 2019 - Apr 2020

  ▪ Used effective elicitation approaches to acquire information and determine stakeholder requirements. ▪ Worked closely with the office Project manager and business development team on evaluation of proposed projects and organized their effective execution. ▪ Performed the User Requirements analysis in order to manage the Risks and Dependencies. ▪ Helped in translating these requirements into Functional Specifications for distribution to internal technical team. ▪ Facilitated departmental consensus (Managed Conflicts). ▪ Used UML modelling in MS Visio Tool for the documentation of all the process diagrams. ▪ Restructured the meetings to reach the conclusions as well as organized and led review of work processes. ▪ Organized walkthroughs, validation and discovery sessions with key stakeholders in order to elicit process components in business transformation and improvement projects. ▪ Spoke with business users, subject matter experts, and the development team to identify potential for process improvements and business process automation for clients and internal users. ▪ Performed all user acceptability testing; analyzed problems discovered during testing, recorded all system problems, and addressed these concerns with relevant parties to identify problems, offer remedial steps, and follow-ups. ▪ Examined data, analyzed and documented business processes, and created process and workflow maps. Show less



TELUS

• Canada
• Telecommunications
• 700 & Above Employee

• Junior Business Analyst

  • May 2018 - Apr 2019

  ▪ Used different project management approaches to manage process improvement initiatives throughout the project lifecycle. ▪ Developed and maintained required documentation, such as a requirements matrix, a business requirements document (BRD), and a system requirement specification (SRS) in response to the BRD, in order to clearly communicate the project requirements, design and solution, and project estimates in terms of development effort. ▪ Managed stakeholders’ engagement in the project and the required documents. ▪ Thorough Involvement in analyzing and defining efficient and cost-effective solutions in order to support customer process, company products and functional requirements. ▪ Performed GAP analysis of business rules, business and system process flows, user administration, and requirements of the current state environment and the future state business requirements by actively interacting with business users, stakeholders and SMEs from multiple lines of business, prepared the “As Is” and “To Be” business process models using MS Visio. ▪ Developed and aided in the creation and maintenance of project documentation, which included extensive requirement specifications, functional and non-functional requirements, use cases, GUI prototypes, and system test plans etc. ▪ Used team SharePoint to maintain up-to-date documentation. ▪ Assisted in gathering functional requirements from system users and prepared business requirement documents. ▪ Efficient enhancement of existing business processes to produce exceptional results. ▪ Reported to senior management on enhancement requests and development activities in order for them to know when new features and updates are available. Show less