Experience

Elitbuzz Technologies DMCC

• United Arab Emirates
• Marketing and Advertising

• Account Manager

  • Oct 2018 - Present

  Dubai, United Arab Emirates Identifying and targeting potential customers in various industries to promote the ERP solutions offered by Zoho and Odoo. Handling the Sales and Technical team . Conducting market research to stay up-to-date with industry trends, competitive activity, and customer needs. Collaborating with the marketing team to develop effective sales strategies, including email campaigns, social media outreach, and lead generation. Educating prospects on the benefits of Zoho and Odoo… Show more Identifying and targeting potential customers in various industries to promote the ERP solutions offered by Zoho and Odoo. Handling the Sales and Technical team . Conducting market research to stay up-to-date with industry trends, competitive activity, and customer needs. Collaborating with the marketing team to develop effective sales strategies, including email campaigns, social media outreach, and lead generation. Educating prospects on the benefits of Zoho and Odoo ERP solutions, including how they can streamline business processes and increase productivity. Conducting product demonstrations and presentations for potential customers to showcase the capabilities of Zoho and Odoo's ERP solutions. Working closely with the implementation team to ensure a smooth transition from sales to implementation for customers who decide to purchase. Negotiating and closing sales deals, while ensuring customer satisfaction with the purchase and implementation process. Developing and maintaining strong relationships with customers to encourage repeat business and referrals. Meeting or exceeding sales targets on a monthly, quarterly, and yearly basis. Providing regular feedback to the product development team based on customer feedback and market research to ensure that Zoho and Odoo's ERP solutions remain competitive and meet customer needs. Show less



ClouDoux

• France
• Government Administration
• 1 - 100 Employee

• Sales Support Engineer

  • Jul 2016 - Sep 2018

  Dubai Attracts potential customers by answering product and service questions; suggesting information about other products and services. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.



Aljazeera International Manpower Services

• System Engineer

  • Oct 2014 - Nov 2015

  Qatar o Manage and monitor all installed systems and infrastructure o Install, configure, test and maintain operating systems, application software and system management tools. o MS Office Applications (Outlook, Excel, PowerPoint, Project, Visio, etc- ) o Configuring and maintaining of Active Directory, DHCP, and DNS configuration. o Identify departmental needs and make suggestions regarding technical direction. o Periodically check servers, firewall, spam filters &… Show more o Manage and monitor all installed systems and infrastructure o Install, configure, test and maintain operating systems, application software and system management tools. o MS Office Applications (Outlook, Excel, PowerPoint, Project, Visio, etc- ) o Configuring and maintaining of Active Directory, DHCP, and DNS configuration. o Identify departmental needs and make suggestions regarding technical direction. o Periodically check servers, firewall, spam filters & Antivirus. o Handling Network, WAN, Internet, LAN, wireless. o Configuring and Maintaining Network Printers. o Assembling PC/Laptop Components, configuring and Troubleshooting Hardware and Software Faults. o Analyzing system logs and identifying potential issues with Server systems. o Responsible for asset management, change management, configuration management. o Configuring and maintaining photocopiers and fax machines. o Performing routine audits of servers & systems. o Ensuring compliance of IT infrastructure to organizations systems and applicable laws and regulations. o Manage and document system configurations o Ability to meet demanding deadlines while managing multiple priorities. o Other duties as assigned by the management o Liaise with vendors and other IT personnel for problem resolution Show less



Choithrams

• United Arab Emirates
• Retail
• 400 - 500 Employee

• IT Support

  • Sep 2013 - Oct 2014

  Dubai o installing and configuring computer hardware operating systems and applications; o monitoring and maintaining computer systems and networks; o talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; o troubleshooting system and network problems and diagnosing and solving hardware or software faults; o supporting the roll-out of new applications; o setting up new users' accounts and profiles and… Show more o installing and configuring computer hardware operating systems and applications; o monitoring and maintaining computer systems and networks; o talking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues; o troubleshooting system and network problems and diagnosing and solving hardware or software faults; o supporting the roll-out of new applications; o setting up new users' accounts and profiles and dealing with password issues; o responding within agreed time limits to call-outs; o working continuously on a task until completion (or referral to third parties, if appropriate); o prioritizing and managing many open cases at one time. Show less



Taiyo Lucid PVT LTD

• Desktop Engineer

  • Jun 2011 - Aug 2013

  Mumbai Area, India o Organization and Keeping a track on outdoor duties of the executives / staff. o Managing and assisting basic arrangement for client visit & Board Meeting. o Attending Incoming & Outgoing calls and carry out the conversations politely and timely manner. And direct the calls to the concerned person / extension. o To sort out incoming Emails / Fax at enquiry inbox and distribute to the concerned Department / Executive and responding them in case of customer enquiries. o Do the Data… Show more o Organization and Keeping a track on outdoor duties of the executives / staff. o Managing and assisting basic arrangement for client visit & Board Meeting. o Attending Incoming & Outgoing calls and carry out the conversations politely and timely manner. And direct the calls to the concerned person / extension. o To sort out incoming Emails / Fax at enquiry inbox and distribute to the concerned Department / Executive and responding them in case of customer enquiries. o Do the Data Entry; prepare presentations, drafting letters and make reports whenever required by the team. o Maintaining of Stock Registers (Stationery, Equipment’s Etc.) and Updating Inventory received and other work and Maintaining the files, records and documents as required. o Installing and Configuring Windows Server 2003 R2. Create Active Directory, DNS, and Configuring clients to work with domain. o Installing Windows XP/ 7 / 8 /10 and other all necessary software & Drivers to the PC o Assembling and Disassembling of Different Types of PC/Laptops, Network Devices, Printers, Scanner and Other components. o Installing and Configuring Windows XP, Windows 7, Windows 8 and Server 2003. o IP Addressing, Sub netting, Cable Crimping & Testing Operating systems &software’s o Microsoft Windows Server 2003 R2 o Microsoft Windows XP, 7 & 8 o Microsoft DOS Command Prompt o Microsoft Office Packages (Word, Excel, PowerPoint) Show less