Experience

Jordan Media Institute

• Media Production
• 1 - 100 Employee

• Office Manager for the Chief Executive Officer and Dean

  • Mar 2022 - Present

  Assisting the CEO & Dean in all administrative tasks, according to need and as assigned in terms of follow-up on the implementation of all tasks. Organizing and maintaining CEOs' and deans’ agendas, and making appointments. Welcoming guests. Answering or directing inquiries to the concerned individuals. Drafting correspondence in both English and Arabic, producing documents, briefing notes, and presentations. Following up on the annual, day, and sick leaves, along with the attendance records of staff and overtime hours. Preparing staff and faculty members, employees, and consultants contracts. Handling recruitment process and its procedures. Organize office activities and events, VIP visits/visitors’ management, and logistics in coordination with concerned JMI team members. Arranging the process of yearly admissions and graduation ceremonies. Receiving incoming mail, and fax; in addition to answering the CEO's & Dean’s emails when required. Organizing and attending meetings when required and ensuring that the CEO & the Dean are provided with all relevant documents while taking notes and minutes of meetings using the approved formats. Keeping an overview of all the ongoing programs/projects, and follow-ups, and notifying the CEO & the Dean of any upcoming deadlines, actions that need to be taken, and any other relevant matters as per the work agenda. Organizing, filing, and archiving relevant documents; both electronically and in hard copies, and maintaining a filing system by providing historical references in an easy-to-retrieve manner. Arranging the Dean’s and Faculty members who visit the Institute including booking flights and arranging for accommodation and transportation and scheduling meetings. Conducting field visits for preparations for any events/ programs that will need the involvement of the CEO & the Dean. Training the Receptionist/Secretary and supervising her performance. Backing up the Receptionist/Secretary during her absence. Show less

• Administrative Assistant for the Chief Executive Officer and Dean

  • Oct 2021 - Feb 2022

  Managing the office of JMI’s CEO and Dean, carrying out all related administrative, secretarial, and general administrative functions.Organizing and managing the agenda and meetings.Drafting and editing correspondence and reports.Taking minutes of meetings.Assigning employees different tasks as requested by the CEO and Dean and following up on their implementation within the specified period.Following up on staff annual and day leaves, attendance records, and similar personnel formalities.Managing and conducting all work and files related to the Office of the CEO and Dean with high professionalism and maintaining the confidentiality of the work.Maintaining and developing the archiving system both paper and electronic.Checking the institute's “info” email and dealing with the messages received.Training the Receptionist/Secretary and supervising her performance.Backing up the Receptionist/Secretary during her absence. Show less

• Receptionist/Secretary, Dean’s Office

  • Jan 2019 - Oct 2021

  Maintaining JMI Dean’s calendar. Filtering calls and messages as well as providing general support to visitors.Responding to general inquiries from colleagues, students, visitors, and partners.Creating and updating contact lists for JMI functions (graduation, conferences, seminars, etc.). Managing JMI’s “info” e-mail and replying to the inquiries and requests that reach it.Organizing appointments and meetings for the Dean.Organizing travel arrangements for the Dean and JMI faculty. Offering administrative support to other JMI sections s requested.Drafting formal letters in both languages, Arabic and English.Maintaining outgoing /incoming mail and the central filing system. Performing media monitoring (news and press releases) for JMI and its projects daily. Assisting in the management and implementation of JMI activities (admission exams, graduation, receptions, etc.). Following up on annual and day leaves, and the attendance records of staff.Assisting the Deputy Dean for Administrative Affairs & Human Resources Manager in selection processes (organizing assessment exams and interviews for short-listed candidates, drafting notes on selection processes, issuing letters of experience and employment letters, etc.).Reviewing and editing the language and format of outgoing notes prepared by colleagues before signature.Managing JMI’s “info” e-mail address (replying to e-mails, and forwarding requests and inquiries).Backing up the Dean’s Office Manager during her absence. Show less



United Nations Relief & Works Agency for Palestine Refugees in the Near East (UNRWA), Jordan Field O

• Amman Governorate, Jordan

• Administrative Assistant

  • Mar 2016 - Dec 2016

  Supporting the Program Chief & her/his Deputy in their day-to-day activities, appointments, and other requirements Filtering calls, taking messages, and responding to general inquiries. Responding to general inquiries from colleagues, visitors, and partners. Creating and updating lists of contacts both internal and external as well as managing e-mail correspondences. Managing e-mail inquiries and requests. Maintaining the calendar as well as organizing and scheduling appointments. Coordinating with other departments and local counterparts. Handling all meeting arrangements (invitations, logistics, and security acknowledgment). Drafting formal letters and e-mails in both Arabic and English languages. Maintaining outgoing and incoming mail and filing systems. Ordering office supplies and stationery. Providing general support to visitors and other colleagues as required. Make sure to follow up and respect deadlines in managing activities. Managing holidays, leaves and absence records, and similar personnel formalities. Helping in issuing the distribution of E-cards for refugees. Show less



United Nations Relief & Works Agency for Palestine Refugees in the Middle East UNRWA

• Amman Governorate, Jordan

• Administrative Assistant

  • Sep 2007 - Aug 2011

  Supporting the Program Chief & her/his Deputy in their day-to-day activities, appointments, and other requirements Filtering calls, taking messages, and responding to general inquiries. Responding to general inquiries from colleagues, visitors, and partners. Creating and updating lists of contacts both internal and external as well as managing e-mail correspondences. Managing e-mail inquiries and requests. Maintaining the calendar as well as organizing and scheduling appointments. Coordinating with other departments and local counterparts. Handling all meeting arrangements (invitations, logistics, and security acknowledgment). Drafting formal letters and e-mails in both Arabic and English languages. Maintaining outgoing and incoming mail and filing systems. Ordering office supplies and stationery. Providing general support to visitors and other colleagues as required. Make sure to follow up and respect deadlines in managing activities. Managing holidays, leaves and absence records, and similar personnel formalities. Helping in issuing the distribution of E-cards for refugees. Show less



The University of Jordan

• Research Services
• 700 & Above Employee

• Secretary

  • Feb 2004 - Sep 2007

  Managing the office of the Vice Dean and performing all related secretarial responsibilities. Managing calendars, scheduling appointments and meetings. Maintaining proper filing systems. Assisting in the management and implementation of day-to-day activities & daily requirements. Preparing and editing correspondence, reports, and presentations. Screening phone calls, inquiries and requests. Managing the office of the Vice Dean and performing all related secretarial responsibilities. Managing calendars, scheduling appointments and meetings. Maintaining proper filing systems. Assisting in the management and implementation of day-to-day activities & daily requirements. Preparing and editing correspondence, reports, and presentations. Screening phone calls, inquiries and requests.



Mirna Industrial Commercial Company

• Amman Governorate, Jordan

• Secretary

  • Sep 1998 - Oct 2002

  Typing; receiving visitors and phone calls; responding to customer e-mails and inquiries; following-up on shipments invoices and arrivals; helping in the Engineer’s Parliament Elections process. Typing; receiving visitors and phone calls; responding to customer e-mails and inquiries; following-up on shipments invoices and arrivals; helping in the Engineer’s Parliament Elections process.