Experience

Charcoal Clay LLC
• United Arab Emirates
• Food and Beverage Services
• 1 - 100 Employee
• General Manager

  • Dec 2022 - Present

PATIALA RESTAURANT LIMITED
• United Kingdom
• Hospitality
• 1 - 100 Employee
• General Manager

  • Feb 2022 - Jan 2023


Patiala Restaurant & Lounge

• Restaurant Operations Manager

  • Nov 2017 - Feb 2022

  • 140 Cover Restaurant with a jazz bar and two private dining room • Well established in the market for both its high quality and innovative menu offerings and for serving cocktails with Indian inspiration • Average daily covers at 100+ • Managing the overall operations of the Restaurant • Establish Restaurant Business plan through competitive evaluation, sales analysis and Marketing to ensure objectives drive restaurant profitability maintain like for like growth year on year • Control Purchases, evaluate and analyze usage reports and take corrective action as required • Analyzing P & L statements for month – implementation of action plans for greater profit contribution • Design wine & beverage menus, costing, margins, training and implementation • Responsible for maintaining effective guest relationship and maintain overall guest satisfaction index as per company policies • Coordinating social media – Facebook, Twitter & Instagram etc • Observe and evaluate staff and work practices in order to ensure standards are maintained consistently • Monitor and implement training of team to ensure service standards are maintained • Maintaining and improving standards to suit new business trends and market competition • Organizing the marketing calendar, promotions, special themed nights & group bookings • Work closely with the Culinary Team to implement new menus & refreshers in the business • Implementing promotional menus to increase food sales and increase footfall in the process Show less



Le Méridien Dubai Hotel + Conference Centre

• United Arab Emirates
• Hospitality
• 300 - 400 Employee

• Outlet Manager

  • Sep 2014 - Oct 2017

  • Procedures in order to maximize guest satisfaction and achieve the outlet targeted revenue.• Responsible for making P & L (Profit and Loss) of the Restaurant.• Weekly Duty Roaster, Yearly vacation plan, Notified payroll department of work schedules and time records.• Assigned duties and shifts to employees, co-ordination with other department in regards to service need as Accounts, IS, Stewarding, Laundry.• Group Reservations, Updating Competitors List, purchase request.• Manage and coordinated activities of 18 staff engaged in providing courteous and rapid service to diners.• Display exemplary behavior to maintain a safe work environment and be a role model for the team.• Provided on the job training to staff under direct supervision to ensure they are competent in operation.• Preparing the costing and Micros up date for new beverages.• Conducted various Spirits and Cocktail Trainings for my Colleagues at the Hotel.• To work closely with the Sous Chef in charge of the kitchen on quality and cost control of Food.• Implementing the motivational program for staff to increase the revenue • Maximizing sales and revenues by providing good service and train the associates to up-sell. • Food Quality and Service Standards.• Hygiene and Quality Procedures• MBO (Management by Objective) Show less

• Restaurant Service Manager

  • May 2013 - Aug 2014

  • To constantly adhere to the challenges of the company, respect & follow the guiding principles.• Anticipation & Ownership provide the highest level of comfort and hospitality to all guests• Believe in creating and maintaining strong guest relationships.• As an result oriented person believe in achieving results through a strong foundation on the basis of• Training, values & principles, code of conduct.• Confident of being a good leader, mentor and a team player.• I strongly believe that Quality is the only way to achieve success.• Performing detailed report of the promotions, events, special offers for the day or week.• Enjoy working as a part of a highly motivated team• Have a positive attitude and excellent interpersonal skills• Immaculately well groomed and exceptionally well presented• Dedicated to exceptional service and continuous improvement. Show less



Marriott Hotels

• United States
• Hospitality
• 1 - 100 Employee

• Assistant Restaurant & Bar Manager - Habtoor Grand Resort Autograph collection

  • Dec 2011 - Apr 2013

  • Introduce various Promotions online / up selling / calls / personal meetings with clients and guest • Responsible for making P & L of the Restaurant. • Weekly Duty Roaster, Yearly vacation plan, Notified payroll department of work schedules and time records. • Assigned duties and shifts to employees, co-ordination with other department in regards to service need as Accounts, Stewarding, Laundry and making Inventories for Alcohol to Minimize the Variances. • Inventories, Prepare Explanation for the Beverage Variances monthly • Group Reservations, Updating Competitors List, purchase request • Observed performance to ensure Hotel Standards are fulfilled and established procedures • Assessed staff performance and provide reports identifying staff strength and areas needing development • Communicate to staff all the latest updates/ changes to procedures, special information and important notifications from the Management. • Display exemplary behavior to maintain a safe work environment and be a role model for the team. • Handling Banquet Functions and Events at certain times Show less



Grand Hyatt

• Hospitality
• 700 & Above Employee

• Food And Beverage Supervisor

  • Nov 2009 - Nov 2011

  • Assigned duties and shifts to employees, co-ordination with other department in regards to service need as Accounts, Stewarding, Laundry and making Inventories for Alcohol to Minimize the Variances.• Inventories, Prepare Explanation for the Beverage Variances monthly• Group Reservations, Updating Competitors List, purchase request• Observed performance to ensure Hotel Standards are fulfilled and established procedures• Assessed staff performance and provide reports identifying staff strength and areas needing development• Communicate to staff all the latest updates/ changes to procedures, special information and important notifications from the Management.• Display exemplary behavior to maintain a safe work environment and be a role model for the team.• Handling Banquet Functions and Events at certain times Show less

• Food and Beverage Associate

  • Jan 2007 - Oct 2009

  • Serve Food and Beverage to guest, ensure a courteoustime records.• Assigned duties and shifts to employees, co-ordination with other department in regards to service need as Accounts, Stewarding, Laundry and making Inventories for Alcohol to Minimize the Variances.• Inventories, Prepare Explanation for the Beverage Variances monthly• Group Reservations, Updating Competitors List, purchase request• Observed performance to ensure Hotel Standards are fulfilled and established procedures• Assessed staff performance and provide reports identifying staff strength and areas needing development• Communicate to staff all the latest updates/ changes to procedures, special information and important notifications from the Management.• Display exemplary behavior to maintain a safe work environment and be a role model for the team.• Handling Banquet Functions and Events at certain times, professional, efficient and flexible service consistent with companies’ international standard policies and procedures in order to maximize guest satisfaction.• Ensured adherence to corporate service standards and F & B Policies and procedures.• Communicated to staff all the latest updates/ changes to procedures, special information and important notifications.• Displayed exemplary behaviour to maintain a safe work environment and be a role model for the team.• Supported, guided and coached team members to be caring, warm and courteous to all guests regardless of class, nationality, culture, race or creed so that customers are treated equally without discrimination.• Greet guests and escort them to tables taking care of the hostess desk too.• Responsible for outlet training on daily basis.• Taking care of profit & loss database explanation for outlet • Responsible for Beverage cost explanation for outlet • Taking care all the inventory and variance review with Finance department in co-ordination with bartender. Show less



Park Plaza Gurgaon

• India
• Hospitality
• 1 - 100 Employee

• Food and Beverage Associate

  • Oct 2004 - Oct 2006

  • Serve the food and beverage to the guest. • Delivered personal attention to customers to ensure high level of satisfaction, to generate repeat clientele, and to encourage word of mouth referrals. • Prepare requisitions and ensure food and beverage is served as quickly as possible. Recommend house specials or describes available types of beverages • Taking care of the bar in absence of the bartender been certified bartender. • Taking care all the inventory and variance review with Finance department in co-ordination with bartender Show less