Santosh Phapale

Head Customer excellence and delivery at B Medical Systems
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Contact Information
us****@****om
(386) 825-5501
Location
Pune, Maharashtra, India, IN

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Experience

  • B Medical Systems
    • Luxembourg
    • Medical Equipment Manufacturing
    • 100 - 200 Employee
    • Head Customer excellence and delivery
      • Nov 2022 - Present

      Mumbai, Maharashtra, India Heading after sales business. Streamlining business with service processes, team management,

  • Walchandnagar Industries Limited
    • India
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • AGM Aftermarket businesses
      • Apr 2021 - May 2022

      Pune, Maharashtra, India Handling aftermarket business for product division .

  • ACG Pam Pharma Technologies Pvt Ltd
    • Mechanical Or Industrial Engineering
    • 200 - 300 Employee
    • Head Of Service Operations
      • Aug 2016 - Apr 2021

      Pune Area, India Aftermarket Business for Packaging machines , Team of 50 service engineers , Annual spares business was around 25 cr with 3 cr Service business

  • Thermax
    • Norway
    • Fire Protection
    • 1 - 100 Employee
    • SERVICE MANAGER
      • Jan 2014 - Jul 2016

      Pune/Pimpri-Chinchwad Area Heading International technical Service support for Cooling division

  • THERMAX EUROPE LIMITED
    • United Kingdom
    • Industrial Machinery Manufacturing
    • 1 - 100 Employee
    • Service Manager
      • Aug 2012 - Dec 2013

      Milton Keynes, United Kingdom Service operation in UK and Europe

  • Thermax Profetherm
    • Service Manager for overseas
      • Dec 2007 - Aug 2012

      Pune, Maharashtra, India Coordination for Technical service ,support for aftermarket sales and service , Handling dealer /franchisee for spares and service business.

  • Kirloskar Chillers Private Limited - India
    • Service Manager Spares and service
      • Mar 2007 - Nov 2007

      Pune, Maharashtra, India - all India Spares and service business for Electric chiller such as screw, centrifugal and reciprocating . Managing team of 20 Service engineers for global service support.

  • Thermax Limited
    • Industrial Machinery Manufacturing
    • 700 & Above Employee
    • Area Service Manager
      • Sep 2002 - Feb 2007

      Baroda Service operation looked after Gujarat Madhya pradesh rajsthan

  • Voltas Limited - A TATA Enterprise
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Project Engineer
      • Aug 1998 - Sep 2002

      Ahmedabad, Gujarat, India Handled HVAC project in Gujarat region , Erection and commissioning activities of heavy equipment in HVAC . Handled steam IBR pipeline work worked with Government as well private organization

  • Aqua Chill Systems India Pvt. Ltd.
    • India
    • Design Services
    • 1 - 100 Employee
    • Service Engineer
      • Oct 1997 - Aug 1998

      Pune, Maharashtra, India

  • SKF
    • United Kingdom
    • Medical Practices
    • Graduate Trainee
      • Aug 1996 - Aug 1997

      Pune/Pimpri-Chinchwad Area Handled daily maintenance of grinding , honning , turning machines required for Taper rolling bearing manufacturing

Education

  • Symbiosis Institute of Management Studies
    Executive MBA, Marketing
    2020 - 2022
  • Savitribai Phule Pune University
    BE mech, Mechanical
    1993 - 1996

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