Experience

DOCCLIN LLP

• India
• Information Technology & Services
• 1 - 100 Employee

• Consultant - Solution Architecture

  • Dec 2020 - Present

  Kochi, Kerala, India DOCCLIN LLP provides deep insights into medical knowledge bases by delving into the data stored in EHR / EMR systems, irrespective of maturity levels or standards and geography. Managing multiple projects for clients in the far Eastern geography as well as domestic clients. Assessed organizational changes required and implemented policies to transform functioning, risk management and increase overall employee positivity levels. Introduced project management principles and raised the… Show more DOCCLIN LLP provides deep insights into medical knowledge bases by delving into the data stored in EHR / EMR systems, irrespective of maturity levels or standards and geography. Managing multiple projects for clients in the far Eastern geography as well as domestic clients. Assessed organizational changes required and implemented policies to transform functioning, risk management and increase overall employee positivity levels. Introduced project management principles and raised the maturity level of the organization to take on larger projects, from an onshore-offshore perspective. Playing the role of Scrum Master for a project for an American healthcare client. Contribution includes: inculcating the agile mindset, team motivation, understanding client requirements from an architecture perspective, scheduling and managing various scrum ceremonies, adapting certain principles of agile to suit the current situation. I am contributing in managerial, agile and technical aspects, in an Azure DevOps environment. Show less



System View, Inc

• United States
• Software Development
• 1 - 100 Employee

• Consultant

  • Jul 2017 - Dec 2020

  Kochi, Kerala, India • Program manager for multiple large BI initiatives to cater to a fortune 500 client. Responsible for liaising with product owner and stake holders to understand and contribute to stories and provide oversight in formulation of sprints. Prioritized deliverables based on frequency versus difficulty in terms of questions from business. Managed scope creep and change requests. Worked closely with the scrum masters and monitored status vis a vis requirements. Participated in demonstrations of… Show more • Program manager for multiple large BI initiatives to cater to a fortune 500 client. Responsible for liaising with product owner and stake holders to understand and contribute to stories and provide oversight in formulation of sprints. Prioritized deliverables based on frequency versus difficulty in terms of questions from business. Managed scope creep and change requests. Worked closely with the scrum masters and monitored status vis a vis requirements. Participated in demonstrations of product deliverables after each sprint and ensured cohesiveness across sprints and scrum teams. The projects involved creation of multiple data marts for a customer centric datawarehouse. Data was captured from all business areas of the core banking system. Business Objects is used as the front end to produce analytic reports across one or more business areas. The ETL tool used is Informatica. The solution also catered to the production of statuory reports and other reports for audit purposes. Source data included checking, loans, small business, credit products etc. The data marts catered to retail credit risk data, financial performance, new product test marketing, product cross selling etc. Show less



Tech Mahindra

• IT Services and IT Consulting
• 700 & Above Employee

• Delivery Manager

  • Oct 2014 - Jun 2017

  Bangalore Service Delivery Manager • Service delivery manager for the largest food corporation in the world. Delivered USD 15 million annually and manage a group of 140 odd resources, each aligned to SC, FICO, and M&S etc. Managed multiple application portfolios and ensured teams were focused on SLA and other KPIs. Achieved continued compliance with all major KPIs even though the client significantly raised the expected SLA in the new service agreements which were revised once a year… Show more Service Delivery Manager • Service delivery manager for the largest food corporation in the world. Delivered USD 15 million annually and manage a group of 140 odd resources, each aligned to SC, FICO, and M&S etc. Managed multiple application portfolios and ensured teams were focused on SLA and other KPIs. Achieved continued compliance with all major KPIs even though the client significantly raised the expected SLA in the new service agreements which were revised once a year. Spearheaded meetings with key client stake holders, and managed to negotiate service agreements to alter some of the SLAs, which were too aggressive. Delivery Manager and Operations Lead • Offshore delivery manager (DWBI) for a large Telecom company in the South East Asia geography. Responsibilities include project delivery management, operations and support management, ensure compliance to processes from a QA perspective (achieved zero NCs) and increasing account maturity level. Worked closely with the PMO team, SQA regarding billability, utilization and QC respectively. Other activities include driving the WSR reporting, managing attrition to less than 3%, resource utilization and rotation, and streamlining metrics collation on a monthly basis. I worked closely with the onsite SDM and onsite leads, andthe Portfolio Head when necessary, to ensure smooth functioning of the account. Show less



UST

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Account Manager

  • Sep 2013 - Mar 2014

  Cochin Area, India Account Manager • Managing a large account under the insurance vertical in the European geography. Responsibilities include managing delivery,review estimates, identifying opportunities, client interaction among others, which include transitioning to more efficient delivery models creating a win-win situation.



LTI - Larsen & Toubro Infotech

• India
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Manager

  • Mar 2013 - Aug 2013

  Johannesburg Program manager, managing multiple projects for the Retail Banking portfolio of one of the largest banks in South Africa, with branches across the continent. Responsibilities include managing client expectations, understand requirements, initiate projects and manage until end of post deployment support. Involved in solution planning, pricing, finalizing team composition, onsite / offshore ratios and project kick off. Principal consultant for DWBI.



Accenture

• Ireland
• Business Consulting and Services
• 700 & Above Employee

• Delivery Lead

  • Apr 2005 - Nov 2012

  Bangalore / Minneapolis Delivery lead for multiple verticals including Retail, BFSI, Telecom among others. Managed large projects and teams from an end to end perspective. Played the role of client manager for a challenging BI project in the US. I have been involved from proposal preparation (solution architecture) to project execution and delivery. Effectively managed escalations, monitored risks and mitigation, resource mobilization and planning.



Emirates NBD

• United Arab Emirates
• Banking
• 700 & Above Employee

• Senior Analyst Programmer

  • Apr 1999 - Nov 2004

  Dubai Played the role of Project Team Lead / Technical Architect. • Designed an Operational Data Staging Area (ODSA) after gathering inputs from end users Financials. • Participated in the design of universes for Customer Accounts Profile (CAP), ATM, Oracle Financials, and Oracle HRMS. • Involved in the design and development of additional modules added to the core banking system. • Designed a parameter driven reporting system enabling end users to generate reports without complex and… Show more Played the role of Project Team Lead / Technical Architect. • Designed an Operational Data Staging Area (ODSA) after gathering inputs from end users Financials. • Participated in the design of universes for Customer Accounts Profile (CAP), ATM, Oracle Financials, and Oracle HRMS. • Involved in the design and development of additional modules added to the core banking system. • Designed a parameter driven reporting system enabling end users to generate reports without complex and frequent code changes using PowerBuilder, • Analyzed user requirements, conducted feasibility studies, estimation, resource allocation, and allotment of work amongst the team. • Designed and implemented ETL processes from various source databases including Oracle Show less



NTT DATA

• Japan
• IT Services and IT Consulting
• 700 & Above Employee

• Sr. Systems Analyst

  • Jan 1997 - Apr 1999

  Bangalore • Designed and developed the Underwriting module of XGEN, a comprehensive General Insurance product. • Designed a business objects framework in a service-based architecture and implemented the same in the product • Designed and developed core areas of the system including coinsurance, accounting, data summarization, and instalment allocation. • Part of the four-member team assigned to implement the system at the client site. • Prepared monthly and weekly work plans for the… Show more • Designed and developed the Underwriting module of XGEN, a comprehensive General Insurance product. • Designed a business objects framework in a service-based architecture and implemented the same in the product • Designed and developed core areas of the system including coinsurance, accounting, data summarization, and instalment allocation. • Part of the four-member team assigned to implement the system at the client site. • Prepared monthly and weekly work plans for the Underwriting stream, reviewed the same and interacted with Singapore Head Office Show less



Arkin Systems Pvt. Ltd.

• Software Engineer

  • Sep 1995 - Dec 1996

  Madras • Development and support of the Bullion and futures system at Overseas Union Bank at Singapore • Support of the Solomon package for multiple clients in the US and Italy