Experience

thinkAPPS Solutions INC

• India
• Staffing and Recruiting
• 100 - 200 Employee

• Desktop Support Engineer

  • Nov 2022 - Present

  ✨Key Roles and Responsibilities: ✔Provide ongoing technical support to end-users, addressing desktops, laptops, and peripherals. ✔Swiftly diagnose and resolve hardware and software issues to minimize downtime. ✔Install, configure, and maintain operating systems and software applications with precision. ✔Conduct regular computer system maintenance and execute timely updates. ✔Setup and troubleshoot network connectivity, ensuring uninterrupted user access. ✔Contribute to… Show more ✨Key Roles and Responsibilities: ✔Provide ongoing technical support to end-users, addressing desktops, laptops, and peripherals. ✔Swiftly diagnose and resolve hardware and software issues to minimize downtime. ✔Install, configure, and maintain operating systems and software applications with precision. ✔Conduct regular computer system maintenance and execute timely updates. ✔Setup and troubleshoot network connectivity, ensuring uninterrupted user access. ✔Contribute to hardware and software procurement and manage inventory efficiently. ✔Collaborate seamlessly with cross-functional IT teams to optimize operations. ✔Educate end-users on cyber security best practices and enforce security protocols. ✔Actively escalate complex technical issues to higher-level support or vendors when necessary. ✔Maintain meticulous documentation of support tickets, resolutions, and system configurations. ✔Uphold strict compliance with established IT policies and procedures. Show less ✨Key Roles and Responsibilities: ✔Provide ongoing technical support to end-users, addressing desktops, laptops, and peripherals. ✔Swiftly diagnose and resolve hardware and software issues to minimize downtime. ✔Install, configure, and maintain operating systems and software applications with precision. ✔Conduct regular computer system maintenance and execute timely updates. ✔Setup and troubleshoot network connectivity, ensuring uninterrupted user access. ✔Contribute to… Show more ✨Key Roles and Responsibilities: ✔Provide ongoing technical support to end-users, addressing desktops, laptops, and peripherals. ✔Swiftly diagnose and resolve hardware and software issues to minimize downtime. ✔Install, configure, and maintain operating systems and software applications with precision. ✔Conduct regular computer system maintenance and execute timely updates. ✔Setup and troubleshoot network connectivity, ensuring uninterrupted user access. ✔Contribute to hardware and software procurement and manage inventory efficiently. ✔Collaborate seamlessly with cross-functional IT teams to optimize operations. ✔Educate end-users on cyber security best practices and enforce security protocols. ✔Actively escalate complex technical issues to higher-level support or vendors when necessary. ✔Maintain meticulous documentation of support tickets, resolutions, and system configurations. ✔Uphold strict compliance with established IT policies and procedures. Show less



IndusInd Bank Security Service

• Bank Field Officer

  • Oct 2020 - Oct 2022

  (On Payroll of CIS Bureaus Facility Services) ✨Key Roles and Responsibilities: ✔Conducted routine security patrols to safeguard the integrity of the bank's premises. ✔Operated and monitored advanced CCTV cameras and alarm systems to ensure uninterrupted security surveillance. ✔Verified the identities of individuals entering the bank, maintaining a vigilant eye for potential security threats. ✔Reacted promptly to security incidents and emergencies, consistently adhering to… Show more (On Payroll of CIS Bureaus Facility Services) ✨Key Roles and Responsibilities: ✔Conducted routine security patrols to safeguard the integrity of the bank's premises. ✔Operated and monitored advanced CCTV cameras and alarm systems to ensure uninterrupted security surveillance. ✔Verified the identities of individuals entering the bank, maintaining a vigilant eye for potential security threats. ✔Reacted promptly to security incidents and emergencies, consistently adhering to established protocols. ✔Established productive collaborations with local law enforcement agencies when the situation demanded external support. ✔Conducted comprehensive security audits, providing valuable recommendations for enhancing security measures. ✔Played an instrumental role in formulating and implementing robust security policies and procedures. ✔Delivered thorough employee training programs on security protocols, empowering staff with essential knowledge. ✔Maintained meticulous records of security incidents and activities, contributing to a comprehensive security archive. ✔Prioritized the safety and security of both bank personnel and valued customers. ✔Stayed abreast of evolving security best practices and emerging technologies to maintain a proactive security stance. Show less (On Payroll of CIS Bureaus Facility Services) ✨Key Roles and Responsibilities: ✔Conducted routine security patrols to safeguard the integrity of the bank's premises. ✔Operated and monitored advanced CCTV cameras and alarm systems to ensure uninterrupted security surveillance. ✔Verified the identities of individuals entering the bank, maintaining a vigilant eye for potential security threats. ✔Reacted promptly to security incidents and emergencies, consistently adhering to… Show more (On Payroll of CIS Bureaus Facility Services) ✨Key Roles and Responsibilities: ✔Conducted routine security patrols to safeguard the integrity of the bank's premises. ✔Operated and monitored advanced CCTV cameras and alarm systems to ensure uninterrupted security surveillance. ✔Verified the identities of individuals entering the bank, maintaining a vigilant eye for potential security threats. ✔Reacted promptly to security incidents and emergencies, consistently adhering to established protocols. ✔Established productive collaborations with local law enforcement agencies when the situation demanded external support. ✔Conducted comprehensive security audits, providing valuable recommendations for enhancing security measures. ✔Played an instrumental role in formulating and implementing robust security policies and procedures. ✔Delivered thorough employee training programs on security protocols, empowering staff with essential knowledge. ✔Maintained meticulous records of security incidents and activities, contributing to a comprehensive security archive. ✔Prioritized the safety and security of both bank personnel and valued customers. ✔Stayed abreast of evolving security best practices and emerging technologies to maintain a proactive security stance. Show less