Experience

Alfardan Premier Motors Company

• Qatar
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Bodyshop Manager

  • Oct 2020 - Present



SALEH AL HAMAD AL MANA

• Doha; Qatar

• National Bodyshop Manager

  • May 2017 - Aug 2020

  - Heading the Bodyshop division with multiple bodyshops in the region for the dealership. Reporting to GM-Automotive - Responsible for all aspects of bodyshop operation / business for the dealership - Current size of bodyshop department is 128 staff; 2 bodyshops in the region with the size of 42 bays and 41 bays having inflow of average 810 vehicles a month with the revenue of 27 million annually. - Heading the Bodyshop division with multiple bodyshops in the region for the dealership. Reporting to GM-Automotive - Responsible for all aspects of bodyshop operation / business for the dealership - Current size of bodyshop department is 128 staff; 2 bodyshops in the region with the size of 42 bays and 41 bays having inflow of average 810 vehicles a month with the revenue of 27 million annually.



Al Tayer Motors; Dubai

• DIP; Dubai

• Bodyshop Manager

  • Dec 2006 - Mar 2017

  - Responsible for the operation of 55 bays bodyshop with the inflow of 500 vehicles per month. - Managing the professional team of 69 members includes supervisor; service advisors; team leaders; quality controllers; technicians staff. - Responsible for setting and achieving aggressive revenue targets; technician utilization; efficiency and productivity. - Set goals / objectives & conduct performance appraisal for the team regularly to identify & develop the talent amongst the team. - Motivating & training front office / technical team for achieving exceptional service levels & steer their efforts towards positive contribution of our goal. - Regularly review of jobs in work in progress and /or un-costed jobs, and ensuring action is taken to minimise. - Organising all activities to ensure the most efficient and profitable operation for the workshop by satisfying customers and enhancing customer relations, as well as controlling resources and assets at a level commensurate with profit targets. - Maintaining an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and comparisons with budgets Show less



Al Tayer Motors LLC

• Al Quoz; Dubai

• Assistant Bodyshop Manager

  • Dec 2006 - Mar 2017

  - Responsible for the the operation of 89 bays body shop with the revenue of AED 5.2 million/month,reporting to Area Bodyshop Manager. - Managing the professional team of Eight service advisors, Ten team leaders, three quality controllers & 137 technicians in two shifts. - Ensuring the effective use of technician and productive labour. Monitoring hours attended and worked in order to achieve labour efficiency targets. - Ensure all customers are provided with a level of service which will achieve the highest level of customer satisfaction, retention and loyalty. - Seek to improve all aspects of quality and service and minimise customer complaints, dissatisfaction and defection. - Ensuring accurate service work recording, job costing and invoicing. - Handling of Key Accounts & customer grievances - Administer warranty policy in a cost effective manner while maintaining the best interests of dealership, manufacturer and customer. - Dealing with various insurance companies & maintaining the relationship. - Major involvement in expansion of current workshop infrastructure. - Review the operation of workshop for condition and accuracy of diagnosis. Ensuring routine and scheduled maintenance is carried out in accordance with manufacturer’s guidelines and operational requirements Show less



Oman Trading Establishment; Oman

• Oman

• Senior Service Engineer

  • Oct 1999 - Oct 2006

  - Independently managed the multi-franchise dealership’s Branch & ACDelco service centre operations with the annual revenue of Rial Omani 264K. - Heading the team of total staff of 24 staff (Service advisors; Technicians, Tester, Washers) - Responsible for all aspects of service management including shop floor, front office, setting & achieving aggressive targets for service revenue and floor productivity, interact with customers and enhance customer satisfaction by providing quality service. - Leading, motivating and guiding the team of service professionals comprising of service engineers, service advisors, technicians. - Monitoring and improving shop floor productivity and bringing in continuous improvements to enhance customer satisfaction. -Planning of various Marketing activities to improve the business. - Handling customer complaints & feedback to CRM - Raising QIR’s (Technical Reports) to the manufacturer. - Distribution of work / Job assignment. - Floor supervision & Handling floor maintenance jobs. - Fault Diagnosis during repairs. - Quotations & approval from the customers. - Quality assurance / Road testing. -Handling warranty jobs. - Familiar with latest workshop equipments – operations and their general maintenance. - Monitoring Kaizen activities. - Worked on almost all Korean, Japanese & American passenger vehicle Show less



CONTINENTAL MOTORS

• Mumbai

• Service Advisor

  • Dec 1998 - Sep 1999

  - Preparing Repair orders of Hyundai vehicles. - Handling customers complaints. - Managing efficient work distribution & flow. -Fault finding & diagnosis of the mechanical defects. - Road testing & inspection of vehicle to ensure all repairs. - Advise customers of estimated cost of repairs. - Handling accident cars estimates & repairs. Coordination with insurance companies. -Handling warranty jobs of Hyundai vehicles. - Preparing Repair orders of Hyundai vehicles. - Handling customers complaints. - Managing efficient work distribution & flow. -Fault finding & diagnosis of the mechanical defects. - Road testing & inspection of vehicle to ensure all repairs. - Advise customers of estimated cost of repairs. - Handling accident cars estimates & repairs. Coordination with insurance companies. -Handling warranty jobs of Hyundai vehicles.



PAL-PEUGEOT LTD.

• Dombivali; Mumbai

• Engineer Production Quality - Car Assembly Department

  • Jun 1996 - Sep 1998

  - Responsible for Quality of PEUGEOT 309 cars on Assembly line. - Inspecting the cars on Mechanical Preparation,Body Marriage & Under body stages. -Okaying the car at the end of assembly line from production & preparing assy. OK stamp. - Assembly line fault finding & Diagnosis with the help of Production, Supply inspection, stores & service dept. - Planning, Co-ordination & implementation of new launching ( 309 Diesel car ). - Mechanical testing on road condition of Peugeot 309 GL, GLD & 118 NE ( Diesel & Petrol ). - Doing DEMERIT of PEUGEOT 309 & 118 NE Cars. - Also worked in Paintshop for paint inspection of cars. - Emission inspection with CO, HC adjustments. - Shower testing of PEUGEOT & 118 NE vehicles. - Wheel Alignment inspection at the end of Assembly line. Show less



THE PREMIER AUTOMOBILES LTD.

• Kurla; Mumbai

• Trainee Engineer - Car Assembly Plant

  • Dec 1994 - Nov 1995

  - Daily manpower planning & production achieving. - Distribution of work & controlling the shop floor. - Co-ordination with Quality, Stores, Methods, Maintenance & Sales department. -Implementation of new technologies to minimize the defects of the vehicle. - Giving proper feed back & report of work to the Manager. - Daily manpower planning & production achieving. - Distribution of work & controlling the shop floor. - Co-ordination with Quality, Stores, Methods, Maintenance & Sales department. -Implementation of new technologies to minimize the defects of the vehicle. - Giving proper feed back & report of work to the Manager.



Shivam Auto Care - Maruti Authorised Service Center

• Kalyan; Mumbai

• Trainee Supervisor

  • Jun 1994 - Nov 1994

  - Doing effective work distribution & flow. - Proper diagnosis of the defects. -Control of shop floor & supervision. - Road testing of the cars & ensuring the Quality. - Administer the entire repair order processing. - Doing effective work distribution & flow. - Proper diagnosis of the defects. -Control of shop floor & supervision. - Road testing of the cars & ensuring the Quality. - Administer the entire repair order processing.