Bruno Santos

Digital Operations Lead at UEFA
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Contact Information
us****@****om
(386) 825-5501
Location
Viseu, Viseu, Portugal, PT
Languages
  • Portuguese Native or bilingual proficiency
  • French Full professional proficiency
  • English Full professional proficiency
  • Spanish Professional working proficiency

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Credentials

  • Lean IT Foundation
    PeopleCert
    Sep, 2019
    - Nov, 2024
  • New Manager Course
    INSTITUT DU MANAGEMENT GROUPE LA POSTE
    Nov, 2018
    - Nov, 2024
  • ITIL® Foundation in IT Service Management
    PeopleCert
    Oct, 2018
    - Nov, 2024
  • BULATS - CEFR Level C2
    Cambridge Assessment English
    Apr, 2018
    - Nov, 2024
  • Pedagogical Training for Trainers
    IEFP
    Mar, 2008
    - Nov, 2024

Experience

  • UEFA
    • Switzerland
    • Spectator Sports
    • 700 & Above Employee
    • Digital Operations Lead
      • Jan 2022 - Present

  • Freelance
    • Viseu, Portugal
    • Modern Workplace Consultant
      • Oct 2021 - Jan 2022

  • DPDgroup
    • France
    • Truck Transportation
    • 500 - 600 Employee
    • Service Desk Manager
      • Jul 2018 - Oct 2021

      - Team Management - Service monthly reporting- Sub contractors management - Technology watch- End users support- System Administration- End user trainings- Mobile lines management- Computer, accessories, mobile phones purchase - Stock management

    • Member of Culture and Care Management Community
      • Jan 2019 - Sep 2021

    • System Administrator
      • Mar 2013 - Jul 2018

      - End user support, 500 users in 5 European countries - Administration: Active Directory, GLPI, SCCM, MDM, Office 365 ,Lync/Skype for Business server, Apple configurator, MBAM, DirectAccess, ADFS, WSUS Patch Management, VMware ESXi, BlueCoat network management. - End user trainings- Mobile lines management- Computer, accessories, mobile phones purchase - Stock management

  • Telintrans
    • France
    • IT Services and IT Consulting
    • 1 - 100 Employee
    • CIL- IT Technician
      • Sep 2011 - Mar 2013

      End users support, responding to service desk requests logged via a ticketing system Ensure consistent quality of ticket logging, communication and fast resolution of issues, following ITIL standards. User and computer management - Novel, Lotus Notes, Windows 7, Microsoft MDM Backups management - BackupExec End users support, responding to service desk requests logged via a ticketing system Ensure consistent quality of ticket logging, communication and fast resolution of issues, following ITIL standards. User and computer management - Novel, Lotus Notes, Windows 7, Microsoft MDM Backups management - BackupExec

  • CMC Ambroise Paré / Pierre Cherest / Hartmann
    • France
    • Hospitals and Health Care
    • 100 - 200 Employee
    • Junior System Administrator
      • Mar 2010 - Jul 2011

      Data analyst - Operating rooms occupancy repporting Web developer - Creation and maintenance of the sustainable development website Users and computer management - Microsoft Active Directory and Exchange server. IT Support- Installing and configuring computer hardware, software, systems, networks and printers. Data analyst - Operating rooms occupancy repporting Web developer - Creation and maintenance of the sustainable development website Users and computer management - Microsoft Active Directory and Exchange server. IT Support- Installing and configuring computer hardware, software, systems, networks and printers.

Education

  • Universidade de Trás-os-Montes e Alto Douro
    Licentiate degree, Computer Science
    2004 - 2009
  • Universidade de Trás-os-Montes e Alto Douro
    Electrical, Electronics and Communications Engineering
    2001 - 2004

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