Experience

Jacksonville Public Library

• United States
• Libraries
• 100 - 200 Employee

• Customer Experience Librarian

  • Nov 2021 - Present

  Virtual librarian for Jacksonville Public Libraries, answering calls, emails, online chats. Diagnosing Overdrive and Hoopla app problems, troubleshooting Jacksonville Public Library app issues. Virtually handling circulation updates and issues as they arise. Keeping all 21 locations around Jacksonville on one accord virtually. Virtual librarian for Jacksonville Public Libraries, answering calls, emails, online chats. Diagnosing Overdrive and Hoopla app problems, troubleshooting Jacksonville Public Library app issues. Virtually handling circulation updates and issues as they arise. Keeping all 21 locations around Jacksonville on one accord virtually.


City of Jacksonville Library
• Customer Service Experience Associate- Youth

  • Jul 2021 - Jun 2022

University of North Florida- Thomas G. Carpenter Library
• Senior Library Service Assistant

  • Jun 2019 - Jul 2021


Illinois State University- Milner Library

• United States
• 1 - 100 Employee

• Library Assistant

  • Jun 2017 - Dec 2018

  Responsibilities include duties related to the receipt and claiming of library standing orders, does check in using the acquisitions module of the library’s integrated library systems, and serve as a resource for questions relating to serial holdings and claims from subject bibliographers, serial catalogers, catalog maintenance staff and student assistants. Responsibilities include duties related to the receipt and claiming of library standing orders, does check in using the acquisitions module of the library’s integrated library systems, and serve as a resource for questions relating to serial holdings and claims from subject bibliographers, serial catalogers, catalog maintenance staff and student assistants.

• Student Supervisor Library Assistant

  • Jan 2014 - Dec 2016

  Responsibilities include act as lead student worker and coordinate workflow of other student workers, help train student workers on library circulation procedures and policy, problem- solve issues with library patrons using a sophisticated knowledge of Voyager and other library processes, troubleshoot equipment, including laptops and photocopiers, open and close library and perform routine materials maintenance. Responsibilities include act as lead student worker and coordinate workflow of other student workers, help train student workers on library circulation procedures and policy, problem- solve issues with library patrons using a sophisticated knowledge of Voyager and other library processes, troubleshoot equipment, including laptops and photocopiers, open and close library and perform routine materials maintenance.