Santiago Bernal Moncada

Professor of Operations Management and Innovation at Barna Management School
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Milan Metropolitan Area, IT
Languages
  • Spanish Native or bilingual proficiency
  • English Professional working proficiency
  • Italian Professional working proficiency

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Credentials

  • Journey Mapping: Case Study in Action
    LinkedIn
    Apr, 2022
    - Sep, 2024
  • Creating a Positive Customer Experience
    LinkedIn
    Feb, 2022
    - Sep, 2024

Experience

  • Barna Management School
    • Dominican Republic
    • Education Management
    • 1 - 100 Employee
    • Professor of Operations Management and Innovation
      • Dec 2010 - Present

      Use participant-centric methods such as the Harvard case method and simulations to teach process management, supply chain, and operations strategy. Prepare and deliver engaging workshops and lectures on Design Thinking, agile organizations, and innovation strategy. Lead the Operations and Innovation Management department.

    • Digital Transformation Advisor
      • Aug 2020 - Jun 2022

      Ensure the smooth execution of multiple Digital Transformations projects. Deliver overarching support on change management initiatives. Provide consultancy on envisioning scope, sourcing suitable partners, and executing multifaceted projects.

    • Director of Operations
      • Jan 2017 - Aug 2020

      Envision and anticipate the needs of the institution in a growth path. Lead three departments: Academic operations, technology, and facilities, with the primary objective of ensuring an extraordinary experience for clients, participants, and teachers. Promote and lead the implementation of innovative work frames such as Design Thinking to discover spaces for improvement and implement processes and tools focused on accurately meeting the needs of internal and external customers.

    • In-Company Training Director
      • Jul 2013 - Dec 2016

      Planned and executed many in-house programs while collaborating with key stakeholders. Assessed customers’ needs and proposed customized solutions to develop critical competencies and knowledge.

    • Deputy Director of the Academic Area
      • Dec 2010 - Jun 2013

      Improved and oversaw academic planning process. Functioned in close collaboration with leadership and education management research centre to drive key initiatives. Delivered comprehensive support and guidance to MBA participants on elaboration of final projects.

    • Key Account Manager
      • Jun 2009 - Dec 2010

    • Program Coordinator
      • Jan 2008 - Jun 2009

  • Appetit Delivery
    • Dominican Republic
    • Software Development
    • Co-Founder
      • May 2016 - Present

      Development of an innovative digital platform to support companies opening a digital channel and managing a loyal customer base. Development of an innovative digital platform to support companies opening a digital channel and managing a loyal customer base.

  • Soluciones de Ingeniería y Proyectos
    • Spain
    • Civil Engineering
    • Consultant
      • Jul 2006 - May 2007
  • Mazda Colombia
    • Colombia
    • Automotive
    • 1 - 100 Employee
    • Procurement Coordinator
      • Jun 2005 - Dec 2005

Education

  • POLIMI Graduate School of Management
    Innovation Management. Executive Program
    2022 - 2023
  • IESE Business School - University of Navarra
    IFP, Business Teacher Education
    2013 - 2013
  • Barna Management School
    MBA, Management
    2007 - 2009
  • Universidad de Los Andes
    Industrial Engineer, Management
    2002 - 2006

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