Experience

noCRM.io

• France
• Software Development
• 1 - 100 Employee

• Lead CSM North America & LATAM

  • Dec 2022 - Present

  Paris, Île-de-France, France • Successfully managed client portfolios worth over 250k. • Developed and executed strategic customer success plans, ensuring maximum adoption and utilization of the platform. • Acted as a trusted advisor to clients, providing guidance and best practices to optimize their sales and customer management processes. • Conducted regular business reviews with clients to identify opportunities for growth and upsell, resulting in a 30% increase in revenue from existing… Show more • Successfully managed client portfolios worth over 250k. • Developed and executed strategic customer success plans, ensuring maximum adoption and utilization of the platform. • Acted as a trusted advisor to clients, providing guidance and best practices to optimize their sales and customer management processes. • Conducted regular business reviews with clients to identify opportunities for growth and upsell, resulting in a 30% increase in revenue from existing accounts. • Proactively monitored key performance indicators (KPIs) to track customer health and promptly addressed any issues or concerns, resulting in a 20% decrease in churn rate. • Led onboarding sessions and product training for new customers, ensuring a smooth and successful implementation process. • Collaborated closely with cross-functional teams, including sales, marketing, and product development, to advocate for customer needs and drive product enhancements. • Leveraged customer feedback and insights to contribute to the development of new features and improvements, resulting in a 15% increase in customer satisfaction. • Created and delivered compelling presentations and workshops at industry conferences and customer events, establishing noCRM.io as a thought leader in the market. • Mentored and supported junior members of the customer success team, fostering a collaborative and high-performing work environment. Show less



EDSASE REAL ESTATE LLC.

• United States
• Housing and Community Development
• 1 - 100 Employee

• Project Manager / Business Development

  • Jul 2021 - Present

  Park City, Utah, United States • Developed and executed the real estate development strategy for the company’s first ground-up construction project, resulting in $1M+ in revenue. • Managed all aspects of the project from initial concept through design, permitting, financing, construction management, marketing and sales to closing including budgeting, scheduling, vendor selection and negotiation. • Negotiated with multiple parties including architects/engineers/contractors/vendors as well as city… Show more • Developed and executed the real estate development strategy for the company’s first ground-up construction project, resulting in $1M+ in revenue. • Managed all aspects of the project from initial concept through design, permitting, financing, construction management, marketing and sales to closing including budgeting, scheduling, vendor selection and negotiation. • Negotiated with multiple parties including architects/engineers/contractors/vendors as well as city officials regarding zoning variances and other required approvals. • Investigate markets, foreseeing their evolution and anticipating the necessary measures to adapt to new market tendencies and prices. Show less



Topsort

• United States
• Technology, Information and Internet
• 1 - 100 Employee

• Account Manager

  • Oct 2021 - Dec 2022

  Stanford, California, United States Stanford-based, Remote-First; Topsort offers auction-based ad infrastructure for multi-brand retailers and online marketplaces, trusted by JOKR, Facily, Babytuto (part of Walmart) and many more amazing marketplaces! We're backed by Quiet Capital, FJLabs, & Pear Venture.



Cannabis Trust Fund

• Mexico
• Investment Management
• 1 - 100 Employee

• Public & Investor Relations Manager

  • Aug 2020 - Jul 2021

  Mexico City Metropolitan Area • Brought investment through selling, up-selling, and Investor retention strategies. • Implemented a CRM platform to keep better track of our sales cycles. • Implement friendly onboarding processes with our Investors and business partners. • Research and analyze market growth data, working directly with the marketing team to develop strategies and increase revenues. • Research prospective accounts in target markets. • Develop and organize meetups, with investors and business… Show more • Brought investment through selling, up-selling, and Investor retention strategies. • Implemented a CRM platform to keep better track of our sales cycles. • Implement friendly onboarding processes with our Investors and business partners. • Research and analyze market growth data, working directly with the marketing team to develop strategies and increase revenues. • Research prospective accounts in target markets. • Develop and organize meetups, with investors and business partners (zoom meetings, calls, etc..). • Create email campaigns to release information about the Investment fund and industry to the investor community. • Manage the fund's social media (LinkedIn) which increased our annual engagement with investors by over 25% since 2020. • Helped integrate and manage one of the fund’s e-commerce stores (www.trikoma.com). Show less



Work & Travel

• Work & Travel

  • Sep 2019 - Jul 2020

  Sydney, New South Wales, Australia I had different temporary jobs that allowed me to get to work, study and travel getting to know Australian culture and strengthening my English language skills.



INTERNATIONAL GAS AND OIL TRADING, INC.

• United States
• Oil and Gas
• 1 - 100 Employee

• Business Development & PR Manager

  • Jul 2017 - Sep 2019

  Mexico City Area, Mexico • Implemented sales target and customer retention KPIs. • Redefined the customer relations and sales area, exceeding our growth goal expectations for 2018 by 200%. • Developed meaningful and long-lasting relationships with suppliers and customers. • Created new up-selling strategies that gave growth to the company. • Implemented tools like a CRM, Slack, and marketing emails. • Managed a team of +5 people and chose the remuneration forms (Base Salary + Commissions). • Focused… Show more • Implemented sales target and customer retention KPIs. • Redefined the customer relations and sales area, exceeding our growth goal expectations for 2018 by 200%. • Developed meaningful and long-lasting relationships with suppliers and customers. • Created new up-selling strategies that gave growth to the company. • Implemented tools like a CRM, Slack, and marketing emails. • Managed a team of +5 people and chose the remuneration forms (Base Salary + Commissions). • Focused on data gathering and client base segmentation. Show less



Grupo 365

• Mexico
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Sales And Marketing Representative

  • Feb 2014 - Sep 2017

  Mexico City Area, Mexico - In charge of supervising B2B communication, digital marketing, promotions and public relations. - Define and track of the most important KPIs for the company. - Focus on data gathering and client base segmentation process to monetize it in the future. - Advisory on the sales, marketing and distribution strategy. - Cold calls B2B and opening new channels with new clients.



LESCHACO - Lexzau Scharbau GmbH & Co. KG

• Germany
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Key Account Manager Intern

  • Aug 2013 - 2014

  Mexico City Area, Mexico - Define and track of the most important KPIs for the company, client growth & satisfaction. - Elaboration of weekly reports based on client's operations & customer service. - Generate monthly data analysis presentations based on our clients operations. - Market research and analysis.