Experience

Holidays2Malaga

• Spain
• Hospitality
• 1 - 100 Employee

• Hotel Receptionist

  • Apr 2023 - Present

  Responsible for overseeing guest Check-in and Check-out procedures, responding to inquiries and resolving issues promptly and efficiently. Skilled in processing payments and managing billing systems, adept at utilizing reservation and invoicing software such as Icnea (similar to OPERA, but tailored for vacation rentals).

• Guest Service Agent

  • Apr 2023 - Present

  Offer personalized recommendations and coordinate additional services for guests, while monitoring and promptly responding to guest reviews, comments, and inquiries across various channels such as Booking, Airbnb, Expedia, and Hotelbeds, etc. Facilitate seamless communication with agencies and manage room and package reservations. Collaborate closely with other departments to ensure overall guest satisfaction. All management is conducted through Icnea, with internal communication being facilitated through Telegram. Our approach combines a modern and youthful style with a highly professional tone. Show less

• Guest Relations Officer

  • Apr 2023 - Present

  Seguimiento a los huéspedes sobre su experiencia en el hospedaje. Check in presenciales en diferentes propiedades.



Autónomo

• Retail
• 100 - 200 Employee

• Gas Engineer / Plumber

  • Nov 2016 - Present

  I offer plumbing services that encompass drafting plans on AUTOCAD. I specialize in PPR installations, threaded iron pipes, and wirsbo, as well as repairs and maintenance of heating appliances in households and hotels. You can trust in my extensive expertise and professionalism. I offer plumbing services that encompass drafting plans on AUTOCAD. I specialize in PPR installations, threaded iron pipes, and wirsbo, as well as repairs and maintenance of heating appliances in households and hotels. You can trust in my extensive expertise and professionalism.



Grupo MEI

• Spain
• Investment Management
• 1 - 100 Employee

• Real Estate Sales Agent

  • Nov 2022 - Jan 2023

  As a Real Estate Sales Agent, my role entailed the acquisition and sale of properties. Regrettably, I had to relinquish my position due to personal reasons. Nevertheless, I relished an enriching tenure marked by exceptional training opportunities. The management software employed included Inmovilia, Casafari, and Datavenus. As a Real Estate Sales Agent, my role entailed the acquisition and sale of properties. Regrettably, I had to relinquish my position due to personal reasons. Nevertheless, I relished an enriching tenure marked by exceptional training opportunities. The management software employed included Inmovilia, Casafari, and Datavenus.



Municipal Institute of Urbanism and Habitat of the City of Neuquén

• Head of Adjudications

  • Nov 2019 - Mar 2022

  As the Head of Adjudications, my responsibilities included driving commercial activities in the assigned area, providing expert advice on buying and selling operations, offering high-quality after-sales services, and supervising the documentation of files to ensure their proper management. My unwavering commitment to excellence enabled me to successfully execute these and other tasks. As the Head of Adjudications, my responsibilities included driving commercial activities in the assigned area, providing expert advice on buying and selling operations, offering high-quality after-sales services, and supervising the documentation of files to ensure their proper management. My unwavering commitment to excellence enabled me to successfully execute these and other tasks.



Centro de formacion profesional N* 24

• Profesor

  • Feb 2018 - Nov 2020

  As a vocational education teacher, I instructed students in becoming executive secretaries and accountants. In addition, I coordinated internships with the local government, and the course was granted municipal recognition. My work was carried out within the adult education sector under the auspices of the Education Council of the Province of Neuquén. As a vocational education teacher, I instructed students in becoming executive secretaries and accountants. In addition, I coordinated internships with the local government, and the course was granted municipal recognition. My work was carried out within the adult education sector under the auspices of the Education Council of the Province of Neuquén.



Secretaria de Turismo de Villa la Angostura

• Ejecutivo de relaciones con el huésped

  • Jan 2017 - Oct 2018

  EL trabajo consistió en buscar alojamiento para turistas, atender al público en inglés y portugués, controlar las habilitaciones turísticas y representar promocionalmente en eventos turísticos nacionales e internacionales. EL trabajo consistió en buscar alojamiento para turistas, atender al público en inglés y portugués, controlar las habilitaciones turísticas y representar promocionalmente en eventos turísticos nacionales e internacionales.



Hotel Don - El Faro ****

• Argentina
• Hospitality
• 1 - 100 Employee

• Hotel Receptionist

  • Dec 2014 - Dec 2016

  As a hotel receptionist, my responsibilities included overseeing the check-in/out process, resolving incidents and attending to customers' needs. In addition, I provided guidance, managed reservations, and facilitated the sale of hotel services. Handling phone calls and emails was also a vital part of my role. This was a challenging yet enriching experience. I utilised the PMS system, Opera. As a hotel receptionist, my responsibilities included overseeing the check-in/out process, resolving incidents and attending to customers' needs. In addition, I provided guidance, managed reservations, and facilitated the sale of hotel services. Handling phone calls and emails was also a vital part of my role. This was a challenging yet enriching experience. I utilised the PMS system, Opera.



Hotel Neuquén ****

• Hospitality

• Housekeeping Supervisor

  • Aug 2012 - Dec 2014

  My duty involved overseeing and managing the operations of the department to meet room delivery standards while ensuring guest satisfaction. I also delegated responsibilities to the housekeeping staff and provided training to the team. Proficiency in Fidelio/Amadeus PMS was required. The aim was to maintain a professional yet youthful and contemporary approach to the task at hand. My duty involved overseeing and managing the operations of the department to meet room delivery standards while ensuring guest satisfaction. I also delegated responsibilities to the housekeeping staff and provided training to the team. Proficiency in Fidelio/Amadeus PMS was required. The aim was to maintain a professional yet youthful and contemporary approach to the task at hand.



http://revistaby.com.ar/

• Marketing and Advertising Coordinator

  • Jan 2011 - May 2012

  Customer Prospecting and Follow-Up. Graphic Advertising Sales. Distribution of Graphic Copies. Customer Prospecting and Follow-Up. Graphic Advertising Sales. Distribution of Graphic Copies.



Claro Argentina

• Argentina
• Telecommunications
• 700 & Above Employee

• Customer relations

  • Sep 2008 - Dec 2010

  Phone and internet sales, as well as various electronic device offerings, and customer service support. Phone and internet sales, as well as various electronic device offerings, and customer service support.



Universidad del Aconcagua

• Argentina
• Higher Education
• 100 - 200 Employee

• Trainee

  • Mar 2005 - Dec 2010

  As a management and logistics trainee, I completed internships in various business sectors, including tourism, hospitality, gastronomy, and guest services. These practical experiences were a requirement for obtaining my Bachelor's degree in Institutional Relations. As a management and logistics trainee, I completed internships in various business sectors, including tourism, hospitality, gastronomy, and guest services. These practical experiences were a requirement for obtaining my Bachelor's degree in Institutional Relations.



Hyatt Hotels Corporation

• United States
• Hospitality
• 700 & Above Employee

• Hotel Receptionist

  • Jan 2007 - Dec 2008

  Responsible for guest check-in and check-out. Capable of responding to guest inquiries and promptly resolving any issues that may arise. Proficient in processing payments and managing billing. Additionally, adept at assisting with the organization of events and activities. Possessing experience with reservation and billing management software, specifically OPERA PMS Responsible for guest check-in and check-out. Capable of responding to guest inquiries and promptly resolving any issues that may arise. Proficient in processing payments and managing billing. Additionally, adept at assisting with the organization of events and activities. Possessing experience with reservation and billing management software, specifically OPERA PMS



Bodega Séptima – Codorníu Argentina S.A.

• Tourism Assistant

  • Jan 2006 - Jan 2007

  I have experience in managing logistics and coordinating events, as well as providing excellent customer service to visitors. In my role as an Executive Secretary, I have honed my organizational skills and attention to detail, ensuring that all administrative tasks are completed efficiently and effectively. Additionally, I have expertise in promoting tourism through the management of tourism stands and the facilitation of guided visits to wineries for groups. My diverse skill set and passion for the tourism industry make me an asset to any team. Show less



Fuga S.R.L. Eventos y Turismo

• Event Coordinator

  • Jan 2005 - Jan 2007

  Logistics and Event Management. Institutional Cooperation Projects. Coordination of Tourist Groups, Incentive Travel, and Corporate Groups. Interviewing, Approaching, and Following up with Clients. Planning of Activities: Incentive Travel, Grand Openings, Work Meetings, Corporate Dinners, Technical Tastings, Official Events. Logistics and Event Management. Institutional Cooperation Projects. Coordination of Tourist Groups, Incentive Travel, and Corporate Groups. Interviewing, Approaching, and Following up with Clients. Planning of Activities: Incentive Travel, Grand Openings, Work Meetings, Corporate Dinners, Technical Tastings, Official Events.