Santiago M
IT Cloud Specialist at S+C Partners- Claim this Profile
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Bio
Credentials
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AZ-305: Designing Microsoft Azure Infrastructure Solutions
Microsoft -
Cybersecurity Essentials
Cisco -
Microsoft Certified: Azure Administrator Associate
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Microsoft Certified: Azure Solutions Architect Expert
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Networking Essentials
Cisco -
Technical Support Fundamentals
Google
Experience
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S+C Partners
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Canada
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Accounting
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1 - 100 Employee
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IT Cloud Specialist
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Apr 2022 - Present
IT environment like; Cloud Infrastructure, Microsoft Windows Server, Microsoft Exchange Server, MSSQL Server, Azure, Microsoft 365. Active Directory, DNS, DHCP, TCP/IPMS, Cisco networking solutions, broadband routers, Network/Security, Wireless/Security, VLAN’s, IT Consulting, IT outsourcing, Project Management, mission critical solutions. Duties and Responsibilities: Troubleshoot networking issues Virtualization implementations Disaster recovery and business continuity solution design and planning Windows Server and Desktop deployments Software troubleshooting and installation PC hardware troubleshooting and installation Prepare and provide solution demonstrations. Create the Customer Needs Analysis document Design and develop network implementation schedules. Conduct implementation reviews Create Project Requirement Documents Collaborate with our ERP team regarding customer requirements Review and report both billable and non-billable time. VoIP Networking - 3CX. Show less
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Information Technology Support Technician
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Apr 2019 - Apr 2022
Responsible for developing and deploy OntaClean's App Networking solutions for the back end services and security. Design and build advanced backup and security operations for OntaClean's platform and servers Collaborating with cross-functional teams to diagnose and resolve end-user problems. Receive incoming calls to perform diagnostic and troubleshooting procedures. Install, test and configure new workstations, peripheral equipment and network devices. Work with outside data sources to work on bug fixing and improving application performance. providing daily help desk support resolving technical help tickets submitted via email or phone to employees and OntaClean's end-users Assist with IT network, hardware and software strategies. Continuously discover, evaluate, and implement new technologies to maximize security efficiency. Show less
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Network Support Specialist
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Feb 2017 - Apr 2019
Network Support Function: Configuration and management of Firewalls, Implementation of RADIUS, LDAP, SYSLOG on RHEL 7 (Linux Server) and Windows Server 2012 R2. SNMP Network Monitoring, Logging, Ports, SYSLOG and Services. QoS implementation, among others. Build and implement a security system for all their branches through Digital certificates, VPN's, ACL (Access control list) in switches and routers Cisco. Texhnical Support tier 2 for company employees. Network Support Function: Configuration and management of Firewalls, Implementation of RADIUS, LDAP, SYSLOG on RHEL 7 (Linux Server) and Windows Server 2012 R2. SNMP Network Monitoring, Logging, Ports, SYSLOG and Services. QoS implementation, among others. Build and implement a security system for all their branches through Digital certificates, VPN's, ACL (Access control list) in switches and routers Cisco. Texhnical Support tier 2 for company employees.
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Andrés Carne de Res
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Colombia
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Restaurants
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1 - 100 Employee
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Technical Support Specialist
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Mar 2015 - Nov 2016
Management and configuration of Computers. Stations and IP Printers Technical Support. Management of Windows Servers and their services ( Active Directory ). Help desk and on site support. Software and Hardware troubleshooting. Microsoft 365 configuration and backup. Install and restore operating systems Windows and Mac. Installation, configuration and maintenance of networks such as LAN, WAN and Wi-Fi access points. Management and configuration of Computers. Stations and IP Printers Technical Support. Management of Windows Servers and their services ( Active Directory ). Help desk and on site support. Software and Hardware troubleshooting. Microsoft 365 configuration and backup. Install and restore operating systems Windows and Mac. Installation, configuration and maintenance of networks such as LAN, WAN and Wi-Fi access points.
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Education
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2014 - 2016
Cisco Networking Academy
CCNA, Routing and Switching -
2012 - 2016
Politécnico Grancolombiano
Bachelor's degree Computer Science, Computer Systems Networking and Telecommunications
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