Experience

UCB

• United States
• Financial Services
• 100 - 200 Employee

• Debt Collector

  • Jul 2019 - Present

  - Outbound/Inbound Hard Collections and General Customer Service. - Bilingual (English/Spanish) with the ability to communicate in both English and Spanish effectively and professionally with others. - Educate customer on specific information. - Maintaining a positive, empathetic, and professional attitude toward customers always. - Responding promptly to customer inquiries. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer questions. - Keeping records of customer interactions, transactions, comments, and complaints. - Communicating and coordinating with colleagues, as necessary. - Ensure customer satisfaction and provide professional customer support. - Uses computer and multiple programs. - Works on-site or remote when required



Valor Global

• United States
• Outsourcing and Offshoring Consulting
• 400 - 500 Employee

• Collection Agent

  • Apr 2019 - Jun 2019

  - Debt Collector/Customer Service Agent - Outbound and Inbound Calls. - Soft Collections. - Payment Plans, Immediate Payments. - Deal with different kind of scenarios. - Uses computer and multiple programs. - Keeping records of customer interactions, transactions, comments, and complaints. - Debt Collector/Customer Service Agent - Outbound and Inbound Calls. - Soft Collections. - Payment Plans, Immediate Payments. - Deal with different kind of scenarios. - Uses computer and multiple programs. - Keeping records of customer interactions, transactions, comments, and complaints.