Payment Administrator

• Aug 2022 - Present

Events Intern

• Nov 2019 - Mar 2020

• Loaded events on the official website of the association. • Supported in the preliminary preparation of the draft press releases. • Provided assistance in setting the event's displays and promotion, increasing the overall event enrollment rate by 10%. • Communicated with over 50 member businesses of the association to gather relevant information for the assembly and coordination of events such as Christmas and New Year. • Assisted other projects that were being developed within the association.

Human Resources Generalist

• Jun 2018 - Jul 2019

• Coordinated employee on-boarding process and reported new hires in state agencies, with the corresponding paperwork. • Designed a new automated process for responding judicial documents, optimizing a ten-year system, reducing human error by 75% and reducing the response time rate from 3 days to 1 day. • Led the process of bank accounts migrations of over 200 employees reducing transaction costs by 30%, and streamlining the salary payment process. • Executed the digitalization process for over 150 employee contracts, confidentiality agreements, certifications and employee hand book requirements, reducing the stationery cost by more than 45%. • Resolved personnel concerns. Received and load personnel news or certificates. Issued and handed labor certificates. • Coordinated the attendance control process of more than 400 employees, managed overtime and informed results to departmental directors, reducing personnel delays in 50%.

Recruitment and Selection Assistant

• Nov 2017 - May 2018

• Received and classified resumes. Contacted with possible candidates and scheduled future interviews. Executed background checks on candidates. • Created a digital system for scheduling interviews through Google Calendar, thus reducing the stationery costs by 40%, and improving the interview coordination process. • Posted job opportunities on various recruiting sites and forged new relationships with 2 additional recruiting channels. • Designed 2 Word and Excel proficiency evaluations that were used to evaluate the performance of the applicants and provide candidates that best fit the position sought. As a result, the rate of customer complaints was reduced by 20%. • Resolved customers’ inquiries. Provided support in other administrative activities and bill payments.