Santiago Arellano
Sr. Service Desk Administrator at Guardant Health- Claim this Profile
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Spanish Native or bilingual proficiency
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English Native or bilingual proficiency
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Bio
Margaret Gillette, PhD
Santiago has fantastic people skills and was always willing to go above and beyond to help me. I'm a relatively demanding user and Santiago fielded calls and issues from me in-person and while I was travelling. One of the things that made him such a great support was that he understood the urgency of a customer's situation. He knew that when you were presenting in a hotel somewhere far away, the best solution was the one that would work - not necessarily the same thing you would do if you were at home. He always took care of the urgent need AND followed up to fix the underlying problem.
Margaret Gillette, PhD
Santiago has fantastic people skills and was always willing to go above and beyond to help me. I'm a relatively demanding user and Santiago fielded calls and issues from me in-person and while I was travelling. One of the things that made him such a great support was that he understood the urgency of a customer's situation. He knew that when you were presenting in a hotel somewhere far away, the best solution was the one that would work - not necessarily the same thing you would do if you were at home. He always took care of the urgent need AND followed up to fix the underlying problem.
Margaret Gillette, PhD
Santiago has fantastic people skills and was always willing to go above and beyond to help me. I'm a relatively demanding user and Santiago fielded calls and issues from me in-person and while I was travelling. One of the things that made him such a great support was that he understood the urgency of a customer's situation. He knew that when you were presenting in a hotel somewhere far away, the best solution was the one that would work - not necessarily the same thing you would do if you were at home. He always took care of the urgent need AND followed up to fix the underlying problem.
Margaret Gillette, PhD
Santiago has fantastic people skills and was always willing to go above and beyond to help me. I'm a relatively demanding user and Santiago fielded calls and issues from me in-person and while I was travelling. One of the things that made him such a great support was that he understood the urgency of a customer's situation. He knew that when you were presenting in a hotel somewhere far away, the best solution was the one that would work - not necessarily the same thing you would do if you were at home. He always took care of the urgent need AND followed up to fix the underlying problem.
Experience
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Guardant Health
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United States
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Biotechnology Research
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700 & Above Employee
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Sr. Service Desk Administrator
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Mar 2021 - Present
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Model N
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United States
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Software Development
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700 & Above Employee
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Service Desk Administrator
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Sep 2020 - Feb 2021
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Cadence Design Systems
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United States
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Software Development
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700 & Above Employee
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Deskside Support Technician
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Jul 2016 - Sep 2020
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Cadence Design Systems
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United States
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Software Development
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700 & Above Employee
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IT - Intern
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Nov 2014 - Jul 2015
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Informatica
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United States
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Software Development
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700 & Above Employee
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Deskside Tech
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Sep 2012 - Oct 2014
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Community
