Experience

CLUVI

• Information Technology & Services
• 1 - 100 Employee

• Customer Coordinator

  • Feb 2023 - Present



Pacific Rim CR LLC

• United States
• Construction
• 1 - 100 Employee

• Project Manager

  • Nov 2022 - Feb 2023

  • Schedule and facilitate meetings with clients for an initial walkthrough to discuss insurance coverage, type and details of losses, and their respective mitigation process. • Evaluate the information collected to schedule and develop scope of work and collaborate with the supervisor of mitigation department to develop an action plan for different projects. • Manage estimates, project documents (such as contracts, terms and conditions, work authorization), and evidence that are part of customer files. • Obtain information that insurance needs as evidence of company work. • Aid with insurance management for customers, help them clarify their concerns about the insurance claim process. • Communicate with insurance adjusters via phone, email, and/or face-to- face meetings regarding mitigation process. Show less



SERVPRO

• United States
• Consumer Services
• 700 & Above Employee

• Team Leader

  • Jul 2022 - Nov 2022

  • Assign tasks to team members and support their training and motivation.• Resolve problems as they arise and follow up on all assigned jobs ensuring customer needs are met.• Review all job paperwork (scope, estimate, job diary, and work orders) to ensure staff is ready to do the job efficiently.• Communicate and establish good relationships with customers, by being in contact via phone and/or face-to-face.• Analyze the environment to determine the correct amount and set up of mitigation equipment, ensuring the correct functionality depending on the damage (fire, water, mold). Show less

• Technician

  • Dec 2021 - Jun 2022



Cultural Care Au Pair

• United States
• Individual and Family Services
• 700 & Above Employee

• Au pair

  • Nov 2019 - Nov 2021



Shopee

• Singapore
• Technology, Information and Internet
• 700 & Above Employee

• Customer Service Representative

  • Apr 2019 - Nov 2019

  • Resolving product issues and customer complaints by clarifying their concerns, identifying the root cause of the problem, and selecting the best solution to meet their needs. I expedited corrections or adjustments to ensure a timely resolution and followed up with customers to confirm their satisfaction. • Demonstrating excellent communication skills by reducing cancellation rates on customer calls by 15%. I utilized active listening techniques to understand the customer's needs and communicated effectively to build rapport and trust with each customer. • Building strong and loyal customer relationships by consistently providing exceptional service and going above and beyond to help customers. I took the time to understand their unique needs and provided personalized solutions to meet their specific requirements. Show less



Ecolodge

• Cali, Valle del Cauca, Colombia

• Administrative Assistant - Intern

  • Feb 2016 - Jun 2019

  • Facilitating communication with vendors, contractors, and professional services personnel to receive orders and direct activities related to environmental standards. I provided clear and effective instructions to ensure that all parties were working towards the same goals. • Supporting the environmental standards certification process (NTS-TS) by performing environmental site assessments and providing remediation recommendations, as well as conducting hazardous waste management studies. • Develop a strategic plan to maximize productivity by analyzing protocols and identifying areas for improvement. I utilized process improvement methodologies to streamline operations and improve efficiency. Show less