Santhosh Panchapakesan

Systems Integration Lead - API at Link Group (LNK)
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Location
Sydney, New South Wales, Australia, AU
Languages
  • English Full professional proficiency
  • Tamil Native or bilingual proficiency

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Credentials

  • Microsoft Certified: Azure Data Fundamentals
    Microsoft
    Aug, 2021
    - Sep, 2024
  • PM Elite - T200 - Project Management
    Infosys
    Sep, 2014
    - Sep, 2024
  • Certificate IV in Project Management Practice
    TAFE NSW
    Jul, 2014
    - Sep, 2024
  • Financial and Banking - Equities Overview
    Dun and Bradstreet
    Jun, 2014
    - Sep, 2024
  • Financial and Banking - Securities Overview
    Dun and Bradstreet
    Dec, 2013
    - Sep, 2024
  • ITIL v3 Foundation certification
    EXIN
    Dec, 2013
    - Sep, 2024
  • International English Language Testing System
    IDP Education Ltd
    Aug, 2013
    - Sep, 2024
  • Certified Scrum Master
    Scrum Alliance
    Jul, 2016
    - Sep, 2024

Experience

    • Australia
    • Financial Services
    • 700 & Above Employee
    • Systems Integration Lead - API
      • Nov 2021 - Present

    • API Analyst
      • Jan 2019 - Mar 2022

    • Australia
    • Banking
    • 700 & Above Employee
    • Technical Consultant - Misys FusionBanking LoanIQ 7.4
      • Mar 2018 - Dec 2018

      Worked on LoanIQ v7.1 to 7.4. upgrade Technical consulting Batch Administration Interface development Functional Analysis Source Control Management DataNet Reporting Worked on LoanIQ v7.1 to 7.4. upgrade Technical consulting Batch Administration Interface development Functional Analysis Source Control Management DataNet Reporting

    • India
    • IT System Custom Software Development
    • 1 - 100 Employee
    • Technology Lead
      • Jan 2016 - Feb 2018

      Worked as an Offshore Technology Lead for Toyota Motor Sales , USA. Based out of India. Description: One Dealer Daily Portal is used by the Toyota and Lexus dealerships in USA / Mexico for their business operations. The high level business objectives achieved through dealer daily includes the New Vehicle Sales, Used Vehicle Sales, Parts Management, Inventory Management, Dealer Pipeline Management System. Roles and Responsibilities: • Offshore Technical Lead responsible for… Show more Worked as an Offshore Technology Lead for Toyota Motor Sales , USA. Based out of India. Description: One Dealer Daily Portal is used by the Toyota and Lexus dealerships in USA / Mexico for their business operations. The high level business objectives achieved through dealer daily includes the New Vehicle Sales, Used Vehicle Sales, Parts Management, Inventory Management, Dealer Pipeline Management System. Roles and Responsibilities: • Offshore Technical Lead responsible for Monthly Deliverables of Enhancements requested. • Effective interface with the Onsite Leads and Client Managers for requirement elicitation, design and development. • Understanding Functional Design, developing Technical Design for the system • Data Validation and testing for the different scenarios. • Code Review and Unit Testing • Source Control Management. • Offshore Team Management. Environment/Technologies/Tools Used:Microsoft Stack , .NET Framework 4.5 , C# , ASP.NET MVC 5 , CSHTML Razor , JQuery , SQL SERVER 2014 , Entity Framework 6.0 , WCF , Web API 2.0 , JSON , Restful Webservice , IIS. Show less Worked as an Offshore Technology Lead for Toyota Motor Sales , USA. Based out of India. Description: One Dealer Daily Portal is used by the Toyota and Lexus dealerships in USA / Mexico for their business operations. The high level business objectives achieved through dealer daily includes the New Vehicle Sales, Used Vehicle Sales, Parts Management, Inventory Management, Dealer Pipeline Management System. Roles and Responsibilities: • Offshore Technical Lead responsible for… Show more Worked as an Offshore Technology Lead for Toyota Motor Sales , USA. Based out of India. Description: One Dealer Daily Portal is used by the Toyota and Lexus dealerships in USA / Mexico for their business operations. The high level business objectives achieved through dealer daily includes the New Vehicle Sales, Used Vehicle Sales, Parts Management, Inventory Management, Dealer Pipeline Management System. Roles and Responsibilities: • Offshore Technical Lead responsible for Monthly Deliverables of Enhancements requested. • Effective interface with the Onsite Leads and Client Managers for requirement elicitation, design and development. • Understanding Functional Design, developing Technical Design for the system • Data Validation and testing for the different scenarios. • Code Review and Unit Testing • Source Control Management. • Offshore Team Management. Environment/Technologies/Tools Used:Microsoft Stack , .NET Framework 4.5 , C# , ASP.NET MVC 5 , CSHTML Razor , JQuery , SQL SERVER 2014 , Entity Framework 6.0 , WCF , Web API 2.0 , JSON , Restful Webservice , IIS. Show less

    • Project Specialist
      • Mar 2015 - Dec 2015

      Worked on Rio Tinto's Recruitment and Talent (R&T) departments application Contract Automation Tool , popularly known as CAT within Rio Tinto. It supports the recruiters and the HR professionals to manage the contract of the new recruits right from initiating the contract , tracking the approvals and e-offer to employees. Technologies worked : .NET Framework 4.0 , C# , ASP.NET MVC 4 , VSTO , SQL SERVER 2008 , TFS , T-SQL , JSON Worked on Rio Tinto's Recruitment and Talent (R&T) departments application Contract Automation Tool , popularly known as CAT within Rio Tinto. It supports the recruiters and the HR professionals to manage the contract of the new recruits right from initiating the contract , tracking the approvals and e-offer to employees. Technologies worked : .NET Framework 4.0 , C# , ASP.NET MVC 4 , VSTO , SQL SERVER 2008 , TFS , T-SQL , JSON

    • Solutions Designer / LoanIQ Technical Consultant / Release Manager
      • May 2013 - Jan 2015

      Misys Loan IQ is the primary product system supporting the WIB Debt Capital Markets division. Loan IQ enables efficiency across lending operations, from complex, syndicated to high volume, bilateral lending. It promotes profitable growth by tightening control, delivering streamlined workflow and more accurate data. Key responsibilities: • Have been responsible for Preparing the data in LoanIQ system by creating deals , facilities , outstanding etc., to enable business /UAT… Show more Misys Loan IQ is the primary product system supporting the WIB Debt Capital Markets division. Loan IQ enables efficiency across lending operations, from complex, syndicated to high volume, bilateral lending. It promotes profitable growth by tightening control, delivering streamlined workflow and more accurate data. Key responsibilities: • Have been responsible for Preparing the data in LoanIQ system by creating deals , facilities , outstanding etc., to enable business /UAT testing. • Extensive knowledge on Bilateral and Syndicated Loans. • Sound experience on LOANIQ configurations and administration • Coordinating with the client stakeholders on day to day basis to identify the system requirements and facilitate in preparation of the requirement documents for LoanIQ product customizations for WIB. • Coordinating with the IT Stakeholders such as Database support , Infrastructure Managers , System Administrators and change managers to ensure timely and efficient delivery of the project and effective resolution of the project. • Planning and coordination of hardware and software installation and upgrade for the Bank’s largest corporate lending product , LOANIQ. • Making sure production and other environments are up and there are no issues with the defined set of well managed processes and alerting mechanisms • Release management of the changes done in the development and ensured deployment of the changes in the production environment. • Prepared extensive implementation plans, Run Sheets and use of ITIL Processes through the use of BMC Remedy tool. • Provided LoanIQ batch execution support. Show less Misys Loan IQ is the primary product system supporting the WIB Debt Capital Markets division. Loan IQ enables efficiency across lending operations, from complex, syndicated to high volume, bilateral lending. It promotes profitable growth by tightening control, delivering streamlined workflow and more accurate data. Key responsibilities: • Have been responsible for Preparing the data in LoanIQ system by creating deals , facilities , outstanding etc., to enable business /UAT… Show more Misys Loan IQ is the primary product system supporting the WIB Debt Capital Markets division. Loan IQ enables efficiency across lending operations, from complex, syndicated to high volume, bilateral lending. It promotes profitable growth by tightening control, delivering streamlined workflow and more accurate data. Key responsibilities: • Have been responsible for Preparing the data in LoanIQ system by creating deals , facilities , outstanding etc., to enable business /UAT testing. • Extensive knowledge on Bilateral and Syndicated Loans. • Sound experience on LOANIQ configurations and administration • Coordinating with the client stakeholders on day to day basis to identify the system requirements and facilitate in preparation of the requirement documents for LoanIQ product customizations for WIB. • Coordinating with the IT Stakeholders such as Database support , Infrastructure Managers , System Administrators and change managers to ensure timely and efficient delivery of the project and effective resolution of the project. • Planning and coordination of hardware and software installation and upgrade for the Bank’s largest corporate lending product , LOANIQ. • Making sure production and other environments are up and there are no issues with the defined set of well managed processes and alerting mechanisms • Release management of the changes done in the development and ensured deployment of the changes in the production environment. • Prepared extensive implementation plans, Run Sheets and use of ITIL Processes through the use of BMC Remedy tool. • Provided LoanIQ batch execution support. Show less

    • Support Lead / Technology Lead
      • Jun 2012 - May 2013

      I was working for a leading Australian bank ( WESTPAC Banking Corporation) in their Business Lending domain. I worked as a support Lead responsible for the production support of the Lending application ensuring 100% availability of the system. Application: TLA/TLW - The Lending Advisor / The Lending Workflow. Key responsibilities: • Coordinated the incident management activities across different teams such as service desk(L1 support) , operations, engineering, development and… Show more I was working for a leading Australian bank ( WESTPAC Banking Corporation) in their Business Lending domain. I worked as a support Lead responsible for the production support of the Lending application ensuring 100% availability of the system. Application: TLA/TLW - The Lending Advisor / The Lending Workflow. Key responsibilities: • Coordinated the incident management activities across different teams such as service desk(L1 support) , operations, engineering, development and business stakeholders. • Requirement elicitation and analysis of major and minor enhancements • Development and Unit testing of enhancements and bug fixes • Proposition and implementation of process improvements for Business-As-Usual(BAU) team • Automation of BAU manual activities, thereby introducing effort savings • Incident Management, Problem Management and Change Management • Anchor the yearly Disaster Recovery (DR) simulation test • Provide System/Integration and User Acceptance Testing support • Prepare System appreciation and Run handbook documents • Investigations on disk, memory problems and monitoring the same as a part of improving the availability of the systems • Attend Defect Management meetings and Service Level Management meetings with the various interfacing teams • Analyze incident management trends to identify areas for continuous improvement • Implemetation of ITIL Processes as part of continuous improvement • Maintain and update a set of knowledge Management documents and the Problem resolution statements • Prepared Causal Analysis Reports (CAR) to identify and document the root cause of the incidents • Responsible for conducting Post Incident closure review meeting with the team to identify the best practices Show less I was working for a leading Australian bank ( WESTPAC Banking Corporation) in their Business Lending domain. I worked as a support Lead responsible for the production support of the Lending application ensuring 100% availability of the system. Application: TLA/TLW - The Lending Advisor / The Lending Workflow. Key responsibilities: • Coordinated the incident management activities across different teams such as service desk(L1 support) , operations, engineering, development and… Show more I was working for a leading Australian bank ( WESTPAC Banking Corporation) in their Business Lending domain. I worked as a support Lead responsible for the production support of the Lending application ensuring 100% availability of the system. Application: TLA/TLW - The Lending Advisor / The Lending Workflow. Key responsibilities: • Coordinated the incident management activities across different teams such as service desk(L1 support) , operations, engineering, development and business stakeholders. • Requirement elicitation and analysis of major and minor enhancements • Development and Unit testing of enhancements and bug fixes • Proposition and implementation of process improvements for Business-As-Usual(BAU) team • Automation of BAU manual activities, thereby introducing effort savings • Incident Management, Problem Management and Change Management • Anchor the yearly Disaster Recovery (DR) simulation test • Provide System/Integration and User Acceptance Testing support • Prepare System appreciation and Run handbook documents • Investigations on disk, memory problems and monitoring the same as a part of improving the availability of the systems • Attend Defect Management meetings and Service Level Management meetings with the various interfacing teams • Analyze incident management trends to identify areas for continuous improvement • Implemetation of ITIL Processes as part of continuous improvement • Maintain and update a set of knowledge Management documents and the Problem resolution statements • Prepared Causal Analysis Reports (CAR) to identify and document the root cause of the incidents • Responsible for conducting Post Incident closure review meeting with the team to identify the best practices Show less

    • Technology Analyst / .NET Module Lead
      • Mar 2010 - Jun 2012

      - Worked for a large Customer Management System (CMS+) for one of the leading Rural Banking of Australia ( Rabobank) . Rabobank's Customer Management System (CMS+) is a smart client application for Loan Origination and processing for the customers of Australia and New Zealand. It caters the Agricultural banking sector and provides the end to end details for the customer who are interested to avail the Agricultural or Business loans from the Rabobank. Key… Show more - Worked for a large Customer Management System (CMS+) for one of the leading Rural Banking of Australia ( Rabobank) . Rabobank's Customer Management System (CMS+) is a smart client application for Loan Origination and processing for the customers of Australia and New Zealand. It caters the Agricultural banking sector and provides the end to end details for the customer who are interested to avail the Agricultural or Business loans from the Rabobank. Key responsibilities: • Requirement elicitation and analysis • Responsible for designing the module “Letter of offer” , one of the key modules in CMS+. • Mentored a team of 4 developers which involved Developers , Senior Developers and System Analyst and Technology Analyst • Prepared the Gold Estimate for the proposed system. • Involved in analyzing situations, evaluate alternatives, and implement solutions within standards of the organization • Proposed input for overall Implementation plan and lead deployment of application/infrastructure. • Coordinated the ST , SIT , UAT and SVP testing phases. Show less - Worked for a large Customer Management System (CMS+) for one of the leading Rural Banking of Australia ( Rabobank) . Rabobank's Customer Management System (CMS+) is a smart client application for Loan Origination and processing for the customers of Australia and New Zealand. It caters the Agricultural banking sector and provides the end to end details for the customer who are interested to avail the Agricultural or Business loans from the Rabobank. Key… Show more - Worked for a large Customer Management System (CMS+) for one of the leading Rural Banking of Australia ( Rabobank) . Rabobank's Customer Management System (CMS+) is a smart client application for Loan Origination and processing for the customers of Australia and New Zealand. It caters the Agricultural banking sector and provides the end to end details for the customer who are interested to avail the Agricultural or Business loans from the Rabobank. Key responsibilities: • Requirement elicitation and analysis • Responsible for designing the module “Letter of offer” , one of the key modules in CMS+. • Mentored a team of 4 developers which involved Developers , Senior Developers and System Analyst and Technology Analyst • Prepared the Gold Estimate for the proposed system. • Involved in analyzing situations, evaluate alternatives, and implement solutions within standards of the organization • Proposed input for overall Implementation plan and lead deployment of application/infrastructure. • Coordinated the ST , SIT , UAT and SVP testing phases. Show less

    • Senior Software Engineer / Analyst Programmer
      • Mar 2007 - Feb 2010

      Development and Maintenance of a .NET based Document rendering System which helps the Sales Representatives and the Managers of Xerox Corp. to get the Orders based on the various needs of the customers and produce the Order Agreements and Pricing Proposals, type of Quotes namely Lease,Purchase,Rental and Instalment Sale. Key responsibilities: • Requirement Analysis, specification, coding and design of the proposed system • Root-Cause Analysis for persistent production issues and… Show more Development and Maintenance of a .NET based Document rendering System which helps the Sales Representatives and the Managers of Xerox Corp. to get the Orders based on the various needs of the customers and produce the Order Agreements and Pricing Proposals, type of Quotes namely Lease,Purchase,Rental and Instalment Sale. Key responsibilities: • Requirement Analysis, specification, coding and design of the proposed system • Root-Cause Analysis for persistent production issues and preparation of Impact Analysis documents followed by design, development and unit testing of fixes. • Involved in the documentation of the Technical Design and Unit Test Plans. • Involved in migration of SQL Server 2000 DTS packages to SSIS of SQL Server 2005 • Troubleshooting of the problems reported and providing a solution to the issues identified. • Providing Testing support. Environment/Technologies/Tools Used: Microsoft .NET framework , C# , VB.NET , SQL Server , VIPP , IIS , Visual Source Safe , Excel Objects. Show less Development and Maintenance of a .NET based Document rendering System which helps the Sales Representatives and the Managers of Xerox Corp. to get the Orders based on the various needs of the customers and produce the Order Agreements and Pricing Proposals, type of Quotes namely Lease,Purchase,Rental and Instalment Sale. Key responsibilities: • Requirement Analysis, specification, coding and design of the proposed system • Root-Cause Analysis for persistent production issues and… Show more Development and Maintenance of a .NET based Document rendering System which helps the Sales Representatives and the Managers of Xerox Corp. to get the Orders based on the various needs of the customers and produce the Order Agreements and Pricing Proposals, type of Quotes namely Lease,Purchase,Rental and Instalment Sale. Key responsibilities: • Requirement Analysis, specification, coding and design of the proposed system • Root-Cause Analysis for persistent production issues and preparation of Impact Analysis documents followed by design, development and unit testing of fixes. • Involved in the documentation of the Technical Design and Unit Test Plans. • Involved in migration of SQL Server 2000 DTS packages to SSIS of SQL Server 2005 • Troubleshooting of the problems reported and providing a solution to the issues identified. • Providing Testing support. Environment/Technologies/Tools Used: Microsoft .NET framework , C# , VB.NET , SQL Server , VIPP , IIS , Visual Source Safe , Excel Objects. Show less

    • Software Engineer / .NET Developer
      • Jul 2006 - Feb 2007

      LORENZO Primary Care is an enterprise solution for primary care supporting the provision of services across entire health communities fulfils in conjunction with other LORENZO solutions, the merging demand for an integrated patient record, mapping the entire patient journey and offers a paperless patient record, accessible across the spectrum of services within primary care and the wider health economy Key responsibilities: • Involved in the Requirements elicitation… Show more LORENZO Primary Care is an enterprise solution for primary care supporting the provision of services across entire health communities fulfils in conjunction with other LORENZO solutions, the merging demand for an integrated patient record, mapping the entire patient journey and offers a paperless patient record, accessible across the spectrum of services within primary care and the wider health economy Key responsibilities: • Involved in the Requirements elicitation process. • Preparation of Detailed design and coding of the synergy enterprise product • Design and development of a .NET framework based UI for viewing and editing patient records • ST , SIT , UAT and SVP Testing Support • Implementation of the changes in Production environment. • Post production support and Incident management. Environment/Technologies/Tools Used: Microsoft .NET 2.0 , ASP.NET , XML , XSLT , SQL Server , IIS , C# , VB.NET , ADO.NET , Telelogic CM Synergy , VSS. Show less LORENZO Primary Care is an enterprise solution for primary care supporting the provision of services across entire health communities fulfils in conjunction with other LORENZO solutions, the merging demand for an integrated patient record, mapping the entire patient journey and offers a paperless patient record, accessible across the spectrum of services within primary care and the wider health economy Key responsibilities: • Involved in the Requirements elicitation… Show more LORENZO Primary Care is an enterprise solution for primary care supporting the provision of services across entire health communities fulfils in conjunction with other LORENZO solutions, the merging demand for an integrated patient record, mapping the entire patient journey and offers a paperless patient record, accessible across the spectrum of services within primary care and the wider health economy Key responsibilities: • Involved in the Requirements elicitation process. • Preparation of Detailed design and coding of the synergy enterprise product • Design and development of a .NET framework based UI for viewing and editing patient records • ST , SIT , UAT and SVP Testing Support • Implementation of the changes in Production environment. • Post production support and Incident management. Environment/Technologies/Tools Used: Microsoft .NET 2.0 , ASP.NET , XML , XSLT , SQL Server , IIS , C# , VB.NET , ADO.NET , Telelogic CM Synergy , VSS. Show less

    • Associate Software Engineer / Developer
      • Jun 2004 - Jun 2005

      Premiere Synergy Enterprise (Jun 2004 – Feb 2006) Project Description: Premier Synergy Enterprise is a product that caters the need of the various business process involved in the Primary care sector of the Health care industry. Synergy provides general practices with information to support their patient-related clinical and administrative processes. Key responsibilities: • Preparation of Detailed design and coding of the synergy enterprise product • Design and… Show more Premiere Synergy Enterprise (Jun 2004 – Feb 2006) Project Description: Premier Synergy Enterprise is a product that caters the need of the various business process involved in the Primary care sector of the Health care industry. Synergy provides general practices with information to support their patient-related clinical and administrative processes. Key responsibilities: • Preparation of Detailed design and coding of the synergy enterprise product • Design and development of a .NET framework based UI for viewing and editing patient records • Testing Support, troubleshooting and defect resolution with very less turnaround time, • Post production support and documentation of user guides. Environment/Technologies/Tools Used: Microsoft .NET 2.0 , XML , XSLT , SQL Server , IIS , C# , VB.NET , ADO.NET , Telelogic CM Synergy , VSS. Show less Premiere Synergy Enterprise (Jun 2004 – Feb 2006) Project Description: Premier Synergy Enterprise is a product that caters the need of the various business process involved in the Primary care sector of the Health care industry. Synergy provides general practices with information to support their patient-related clinical and administrative processes. Key responsibilities: • Preparation of Detailed design and coding of the synergy enterprise product • Design and… Show more Premiere Synergy Enterprise (Jun 2004 – Feb 2006) Project Description: Premier Synergy Enterprise is a product that caters the need of the various business process involved in the Primary care sector of the Health care industry. Synergy provides general practices with information to support their patient-related clinical and administrative processes. Key responsibilities: • Preparation of Detailed design and coding of the synergy enterprise product • Design and development of a .NET framework based UI for viewing and editing patient records • Testing Support, troubleshooting and defect resolution with very less turnaround time, • Post production support and documentation of user guides. Environment/Technologies/Tools Used: Microsoft .NET 2.0 , XML , XSLT , SQL Server , IIS , C# , VB.NET , ADO.NET , Telelogic CM Synergy , VSS. Show less

Education

  • Birla Institute of Technology and Science
    Master of Science (M.S.), Software Systems
    2007 - 2009
  • TAFE
    Certificate IV, Project Management
    2014 - 2014
  • Bharathidasan University
    MBA, Systems
    2005 - 2007
  • University of Madras
    Bachelor of Engineering (B.E.), Computer Science Engineering
    2000 - 2004
  • Scrum Alliance
    Certified Scrum Master
    2016 - 2018

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