Data Engineer

• Nov 2022 - Present

PS Consultant - Data Science

• Feb 2021 - Nov 2022

- Developing, Validating, and Deploying Tableau and Power BI reports for 15+ customers across a wide range of industry verticals.- Interacting with the customer to understand the business requirements, metrics, and trends the visuals should represent. - Designing and creating mock-ups for better requirements analysis, UI and UX, and development.- Demonstrating the presentation layer to help customers interpret the performance, trends, and pitfalls in the contact center's day-to-day operation.- User Management and administration to assure the right person has access to the right content and capabilities. - Integrating Tableau within Iframe as part of web interface for 5+ customers for better reports accessibility.- Data modeling and view creation in the back end to align with the requirements and performance optimization.- Developing, Testing, and Deploying the Data ingestion layer with AWS Components to ingest raw business data into the Snowflake.- Guiding and mentoring the team throughout the project development and quality assurance.- Establishing the standards and best practices for the visualization tasks and their life cycle management. Show less

Associate PS Consultant

• Jun 2018 - Jan 2021

- Collaborated with 10+ customers to handle projects on varied responsibilities like requirement gathering, implementation, deployment, and post-production tasks that add value to the business.- Configured Outbound Campaigns as a provisioning lead for businesses across different verticals.- Developed and Tested "Natural Language Understanding" Conversational IVR for an Insurance major.

Intern

• Jan 2018 - May 2018

Developed Cloud-Based inbound IVR and Routing applications helping businesses achieve the best customer experience.