Experience

Chemische Fabrik Budenheim

• Germany
• Chemical Manufacturing
• 200 - 300 Employee

• Customer Service Manager

  • May 2018 - Present

  - Manages Customer Service team operations; recruits, selects, orients, trains, coaches, counsels, and disciplines staff. Plans, monitors, appraises, and reviews staff job contributions. - Implements cross functional training and succession planning as allowable.- Developed global customer service team/strategy initiatives between all legal entities (North America, South/Central America, Spain, Germany).- Core project team member of strategic SalesForce implementation project and SAP transition. Show less

• Manager, Customer Complaints

  • Apr 2018 - Present

  - Responsible for the management of the end-to-end process of customer complaints including review and assurance of complaint files for compliance with regulations and procedures.- Implemented systems to capture and report on service metrics and customer oriented processes and procedures while ensuring timelines for complaint handling to satisfy customers.- Fostered complaint management awareness within the organization through training, meeting communications, and standardizing processes. Show less

• Customer Service Specialist

  • Jul 2015 - Apr 2018

  Responsible for care of a defined customer base in a certain area/region and coordination of internal departments with external sales team members. Cross communication and support of multi divisions within the organization.


BMW Financial Services
• Financial Services
• 1 - 100 Employee
• Customer Resolution Specialist

  • Mar 2015 - Jul 2015