Experience

RSMC Services,Inc
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Credentialing and Provider Support

  • Jun 2022 - Present


AMN Healthcare

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Data Imaging Specialist

  • Jan 2018 - Dec 2021

  • I ensure accurate data indexing of Healthcare Professional requirements and application information in a timely and efficient manner, while maintaining superior Healthcare Professional file presentation. • I index, reviews and enters required metadata using a software application within the standard time-frame. • I inspect documents for legitimacy, ensuring any/all questionable documents are reviewed by department management. • I perform a thorough review of submitted application, ensures complete and accurate data entry of required/appropriate information into the company’s proprietary software program.



Company Confidential

• Hospitals and Health Care
• 1 - 100 Employee

• Talent Acquisition Associate

  • Jul 2017 - Dec 2017

  •I was able to source leads/candidates who applied in Job Postings for the position being filled by the company. •Ensured that the candidate will be informed every step of the application process until they are officially hired by the company. •Provided 100% accurate information about the candidates inquiries/questions. •Met/exceeded the assigned goals for candidates that needs to complete the Online Job Application. •Met/exceeded the assigned goals for candidates that needs to have their Job Offer/Job Interview and New hire Orientation scheduled. •Ensured to provide 100% quality calls.



Concentrix

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Customer Service Representative

  • Mar 2016 - May 2017

  •Worked in a Health Care Account with Provider Services line of business. •I handled incoming calls from Providers from their offices, hospitals/facilities that had inquiries about their patient's plan such as their Coverage and Benefits and Claims. •Provided 100% accurate information to every inquiries of the providers. •Had 100% or passing quality audited calls. •Passed FCR every month from nesting to tenured period. •Updated every provider who needed to wait for their claims to be reprocessed. •Was able to update EOD files for myself and also for the team since I was tasked to be the POC for EOD data that needed to be compiled.



TeleTech

• Denmark
• Appliances, Electrical, and Electronics Manufacturing

• Customer Service Representative

  • Jan 2015 - Mar 2016

  •I was a part of a financial account in the Credit Cards Services line of business. • Answered all incoming calls, assist the needs of Credit Card Holders. •Ensured that the caller is the owner/co-owner of the account they are calling for. •Processed payments for their credit card bills. •Waved fees such as late fee, interest fee, Annual fee etc. •Blocked credit cards which are reported as Lost/Stolen and being able to generate a new account number and send a new Credit Card to the owner with the address they need it to be sent to. •Ensured a 100% customer satisfaction in terms of identifying their needs and provide alternative options.