Experience

Jabal Al Toor Marbles

• Wholesale Building Materials
• 1 - 100 Employee

• IT Administrator cum ERP/EDP Manager

  • Jan 2018 - Present

  •Assign and review the work of systems analyst, developers, and other computer-related workers.•Consult with users, management, vendors, and technicians to assess technology needs and system requirements.•Develop information technology resources, providing for data security and control, strategic computing, and disaster recovery. Evaluate data processing proposals to assess project feasibility and requirements.•Direct daily operations of a department, analyzing workflow, establishing priorities, developing standards and setting deadlines.•Evaluate the organization's technology use and needs and recommend improvements, such as hardware and software upgrades. Control operational budget and expenditures. •Develop and interpret organizational goals, policies, and procedures.•Review and approve all systems charts and programs prior to implementation. Stay abreast of advances in technology. Manage backup, security and user help systems.•Meet with department heads, managers, supervisors, vendors, and others to solicit cooperation and resolve problems.•Direct daily operations of the department, analyzing workflow, establishing priorities, developing standards & setting deadlines. Participates in tactical and strategic planning teams at the agency level.•Assign & review the work of systems analysts, programmers, & others computer-related works.•Stay abreast of advances in technology. Review & approval all systems charts & programs prior to their implementation.•Evaluate the organization’s technology use & need recommends improvements, such as hardware & software upgrades.•Consult with the user, management, vendors, & technicians to assess computing needs & system requirements.•Control operation budget & expenditures. Develop & interpret organizational goals, policies, & procedures.•Recruit, hire, train & supervise staff, &/or participate in staffing decisions.•Prepare & review operational report or project progress report.•Review project plan in order to plan Show less

• ERP/EDP Manager

  • Aug 2017 - Present

  •Manage and deliver large and complex ERP engagements to identify design, and implement creative business and technology solutions for large clients across several key industries.•Manage engagement risk, project economics, planning and budgeting and accounts receivable.•Define deliverable content and ensure buy-in of proposed solutions from top management levels for the client.•Manage routine interactions with client management and sponsorship.•Develop and maintain contact with top decision makers at key clients.•Organize and lead pursuit teams, participate and lead aspects of proposal development process.•Contribute to proposals pricing strategy. Develop ERP practice solutions and methodologies.•Perform as counselor and coach for ERP solution implementation. Provide input and guide staffing process.•Participate in staff recruitment and retention activities.•Provide leadership and assistance for delivery teams and staff in local offices.•Update and manage ERP system to ensure it provides the company with proper business solutions and accurate results.•Analyze data processing modules and identify areas of enhancements and improvements.•Provide procedures and reports to identify and resolve data integrity issues.•Looking after E.D.P. Department Approval for New Systems in the Company.•Approval and Sanction for New Server requirements. Managing duties of EDP Staff.•Planning for Networking in newly built departments.•Future requirements and contact between CEO and other department heads.•Co-ordination between all departments. Rate procurement with the suppliers of IT materials.•Responsible to implement new projects like SAP etc.•Installing new system, upgradation of systems in various department.•Securities like Anti-Virus, Internet Security and responsible for firewall etc.•Daily backup management of all the data of the company. Restore the data for the user whenever required.•Solve user’s problem at their site or by other communication. Managing. Show less



Al Malmas Al Naem Supermarket

• United Arab Emirates
• Retail

• IT Administrator (EDP) cum Store Supervisor

  • Jan 2017 - Aug 2017

  •Accomplishes information systems staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. •Maintains staff by recruiting, selecting, orienting, and training employees; developing personal growth opportunities. •Maintains safe and healthy working environment by establishing and enforcing organization standards; adhering to legal regulations. •Sustains information systems results by defining, delivering, and supporting information systems; auditing application of systems. •Assesses information systems results by auditing application of systems. •Enhances information systems results by identifying information systems technology opportunities and developing application strategies. •Safeguards assets by planning and implementing disaster recovery and backup procedures and information security and control structures. •Accomplishes financial objectives by determining service level required; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective action. •Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. •Contributes to team effort by accomplishing related results as needed. •Install and configure software and hardware. •Manage network servers and technology tools. •Set up accounts and workstations. •Monitor performance and maintain systems according to requirements. •Troubleshoot issues and outages. •Ensure security through access controls, backups, and firewalls. •Upgrade systems with new releases and models. •Develop expertise to train staff on new technologies. •Build an internal wiki with technical documentation, manuals, and IT policies Show less



Tawoon Al Madina Super Market

• United Arab Emirates
• Retail

• IT Assistant cum Assitant Supervisor

  • May 2016 - Dec 2016

  As an IT Administrator (Electronics Data Processing) - •Evaluating user needs and system functionality and ensuring that ICT (information and communication technologies) facilities meet these needs. •Planning, developing and implementing the ICT budget and obtaining competitive prices from suppliers to ensure cost-effectiveness. •Scheduling upgrades and security backups of hardware and software systems. •Researching and installing new systems. •Guaranteeing the smooth running of all ICT systems, including anti-virus software, print services, and email provision. •Ensuring that users adhere to software licensing laws. •Providing secure access to the network for remote users. •Securing data from internal and external attack. •Offering users appropriate support and advice. •Managing crisis situations, which may involve complex technical hardware or software problems. •Mentoring and training new ICT support staff. •Keeping up to date with the latest technologies. •Investigating and diagnosing network problems. •Collection of IT usage statistics. •Providing recommendations when it comes to improving the organization’s IT systems. •Configuration and installation of IT solutions. •Assisting co-workers with everyday IT needs. •Setting up new users and management of security, passwords, and backup. •Monitoring of the Internet and email usage of company employees. As a Store Supervisor, the responsibilities were – •Manage retail staff, including cashiers and people working on the floor. •Meet financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions. •Formulate pricing policies. •Determine daily coupons. •Ensure pricing is correct. •Work on store displays. •Attend trade shows to identify new products and services. •Coach, counsel, recruit, train, and discipline employees. •Evaluate on-the-job performance. •Identify current and future trends that appeal to consumers. Show less



RSUltima Enterprise

• India
• IT Services and IT Consulting

• IT Administrator & Support

  • Nov 2012 - Apr 2016

  • Managing a team of staff including programmers, analysts and support specialists. • Evaluating the functionality of systems. • Consulting computer users to ascertain needs and to ensure that facilities meet user or project requirements. • Selecting and purchasing appropriate hardware and software. • Managing IT budgets. • Ensuring software licensing laws are followed. • Implementing and managing security or integrity and backup procedures. • Scheduling upgrades. • Providing user training, support, advice and feedback. • Testing and modifying systems to ensure that that they operate reliably. • Managing secure network access for remote users. • Keeping up to date with new technology. • Designing maintenance procedures and putting them into operation. • Training new staff. Show less



Brilliant Stars School

• Slovakia
• Education Administration Programs
• 1 - 100 Employee

• IT In‐charge & Technician (Part-Time)

  • Nov 2012 - Apr 2013

  o Manage information technology and computer systems o Plan, organize, control and evaluate IT and electronic data operations o Manage IT staff by recruiting, training and coaching employees, communicating job expectations and appraising their performance o Design, develop, implement and coordinate systems, policies and procedures o Ensure security of data, network access and backup systems o Act in alignment with user needs and system functionality to contribute to organizational policy o Identify problematic areas and implement strategic solutions in time o Audit systems and assess their outcomes o Preserve assets, information security and control structures o Handle annual budget and ensure cost effectiveness o Accomplishes information technology staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; initiating, coordinating, and enforcing systems, policies, and procedures. o Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment; developing personal growth opportunities. o Maintains organization's effectiveness and efficiency by defining, delivering, and supporting strategic plans for implementing information technologies. o Directs technological research by studying organization goals, strategies, practices, and user projects. o Completes projects by coordinating resources and timetables with user departments and data center. o Verifies application results by conducting system audits of technologies implemented. o Preserves assets by implementing disaster recovery and back-up procedures and information security and control structures. o Recommends information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems; evaluating trends; anticipating requirements. Show less



S.N.C. Power Company Pvt. Ltd. (BHEL Paltana Site)

• Computer Operator & System Maintenance

  • Mar 2010 - Oct 2012

  o Enter commands, using computer terminal, and activate controls on computer and peripheral equipment to integrate and operate equipment. o Monitor the system for equipment failure or errors in performance. o Respond to program error messages by finding and correcting problems or terminating the program. o Notify supervisor or computer maintenance technicians of equipment malfunctions. o Record information such as computer operating time, problems that occurred, and actions taken. o Operate spreadsheet programs and other types of software to load and manipulate data and to produce reports. o Help programmers and systems analysts test and debug new programs. o Retrieve, separate and sort program output as needed, and send data to specified users. o Oversee the operation of computer hardware systems, including coordinating and scheduling the use of computer terminals and networks to ensure efficient use. o Read job set-up instructions to determine equipment to be used, order of use, material such as disks and paper to be loaded, and control settings. o Load peripheral equipment with selected materials for operating runs, or oversee loading of peripheral equipment by peripheral equipment operators. o Clear equipment at end of operating run and review schedule to determine next assignment. Show less



TRIPURA GRAMIN BANK

• India
• Banking
• 1 - 100 Employee

• Data Entry Operator & Server DB Software problem solving (Temporary/Contract Basis)

  • Nov 2008 - Feb 2010

  o Read source documents such as canceled checks, sales reports, or bills, and enter data in specific data fields or onto tapes or disks for subsequent entry, using keyboards or scanners. o Compile, sort and verify the accuracy of data before it is entered. Compare data with source documents, or re-enter data in verification format to detect errors. o Store completed documents in appropriate locations. o Locate and correct data entry errors, or report them to supervisors. o Maintain logs of activities and completed work. o Select materials needed to complete work assignments. o Load machines with required input or output media such as paper, cards, disks, tape or Braille media. o Resolve garbled or indecipherable messages, using cryptographic procedures and equipment. o Performed troubleshooting, repair, and maintenance of computer systems, hardware, peripherals, and telephony. o Analyzed system requirements to efficiently isolate and resolve a wide array of technical issues. o Participated in large-scale upgrades and installations. Show less