Santan D'souza
Laundry Manager at NAAAS Holding Group- Claim this Profile
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English, Goan, Hindi, Marathi, -
Topline Score
Bio
Credentials
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Guest Comments Certificate Hard working & Honesty Certificate Employee of the Month Certificate Trainee the Trainer Certificate Cooperation Council for the Arab States of the Gulf. (G C C)
The Cooperation Council for the Arab States of the Gulf (GCC)
Experience
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NAAAS Holding Group
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Qatar
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Facilities Services
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1 - 100 Employee
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Laundry Manager
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Mar 2018 - Present
Oversees all laundry operation in Labor city camp Makes recommendations concerning laundry as necessary Check daily deliveries from suppliers to ensure the quality of the laundry services. Writes reports and keeps necessary records for the clients in labor city and for the supplier’s maintains inventories of supplies. Orders replacement supplies when necessary and suggest new solutions Trains, schedules and supervises laundry workers Helps in the laundry process. Instruct worker to collects and sorts laundry into .separate loads by color, size, and fabric Type Schedule proper laundry collections and deliveries. Make sure that all clients are receiving the proper laundry services with high quality. Plan and recommend the manpower required. Train the laundry workers and assistant and instruct through the laundry operations. Cooperate with suppliers for good quality and following the proper schedule. Performs other duties as assigned
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Laundry Operation Manager
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Jan 2017 - Feb 2018
Ensure the laundry runs smoothly and efficiently by coordinating and managing the work of production, transport, admin, customer service, IT & HR Oversee recruitment process, set up service level agreements Arrange logistics for customer deliveries, work closely with product managers to ensure the highest quality standards are achieved Involvement in purchasing decisions with regards to production, transport, IT requirements Coordination with engineering team for PPM (Plan & Production maintenance) and repairs of machinery Support IT & Sales teams, Involved in budgets & projects Supporting General Manager for all operational needs.
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Pre Opening Complex Laundry Manager
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Apr 2016 - Nov 2016
Direct laundry and uniform personnel to ensure the consistent supply of clean, neat and quality linens and uniforms. Perform laundry activities according to health standards department. Conduct interview, supervise, train, schedule, counsel and evaluate staff. Ensure laundry equipment and facility are in the best operating condition. Perform laundry functions in complete compliance with OSHA guidelines and requirements. Manage and control departmental financial processing. Conduct budgeting, purchasing, payroll, forecasting, and inventory control. Report to Executive Housekeeper about activities progress and issues if any. Ensure to maintain top-level cleanliness following set policies, standards and procedures. Lead staff relations effectively within the laundry department. Handle concerns of guest and follow up on activities as required. Conduct communication meetings once in the month and ensure employee performance effectively. Ensure to promote actively teamwork within the laundry department and maintain strong interdepartmental relations. Plan, organize and hire all laundry colleagues.
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Della Adventure & Resorts Pvt Ltd
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India
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Hospitality
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500 - 600 Employee
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Laundry Manager
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Jun 2014 - Mar 2016
Reporting to M.D /G.M Responsible for the effective functioning of the uniform and linen room which includes all gadgets and appliances pertaining to laundry in order to ensure the required standards with regard to linen and employee uniforms. Responsible to operate the unit as an effective cost center. Responsible to ensure proper running and maintenance of laundry gadgets and appliances. Responsible for the proper upkeep and required standards of linen and uniforms. Implement cost-effective measures in running of the operations. To check and ensure that uniforms are properly cleaned and ironed before issue. To undertake routine checks on the condition of the property linen and uniforms. To ensure proper control over the issue of clean linen and uniforms. To check continually with the laundry for his/her requirements. To ensure control of inventory both periodic and weekly. To maintain proper par stock in the calculation. To issue uniforms to all designated employees. To count the soiled uniforms/linen received and ensure their proper delivery to the laundry. To maintain records of linen and uniforms. To implement policy and procedures required for effective administration of the unit. To carry out detailed and thorough checking of all items for mending. To adhere to strict grooming and hygiene standards. To ensure proper training to subordinate staff on proper use and safety precaution of laundry gadgets and appliances. To ensures effective discharge of duties and responsibilities of all subordinate staff.
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Grand Millennium Dubai
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United Arab Emirates
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Hospitality
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200 - 300 Employee
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Laundry Manager
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Oct 2013 - Mar 2014
Responsible for 5 laundry Supervisor, 1 Assistant Manager and 32 laundry employees. Responsible for hotel & resident laundry daily operations and services. Position directs and works with employees to wash, dry and iron linen for both guest rooms Food and Beverage/Culinary Department within existing time constraints Maintains a safe and clean work environment Position strives to ensure guest and employee satisfaction while maximizing the department financial performance.
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Grand Hyatt
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Hospitality
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700 & Above Employee
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Assistant Laundry Manager
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Nov 2012 - Oct 2013
Responsible for 4 laundry team leaders and 32 laundry employees. Establish and strictly adhere to the par stocks for all operating equipments, supplies, and inventory items. Control storage and careful use of all operating equipment and supplies. Conduct daily briefing to employees on room occupancy, event of the day and special attention that is needed. Coordinate all repairs and maintenance and issue repair and maintenance job orders to ensure the proper maintenance of laundry equipment. Supervise the employees in the department ensuring that the correct standards and methods of service are maintained as stated in the Department Operations Manual. Ensure that the Department Operations Budget is strictly adhering to and that all costs are strictly controlled e.g. Supplies, utility, payroll cost without affecting time, quality and quantity. Handle all guests and inquiries of laundry and hotel services. To have zero complaints resulting from professional teamwork. Administration Exercise efficient Payroll Management/Resource allocation through the establishment of a flexible workforce throughout laundry. Focus attention on improving productivity levels and the need to prudently manage utility, payroll costs within acceptable guidelines ensuring optimum development and efficiency of all equipment. Recruitment and Selection of Laundry Personnel in coordination with Human Resources Making an effective decision that will affect the motivation of Employees and productivity to become multi-skilled and multi-tasks. Through hands on supervise closely all laundry employees in the performance of their duties in accordance with policies and procedures. Delegate appropriately, duties and responsibilities to equip and resource employees, nurturing developing them whilst ensuring standards of operation and safety are maintained. Ensure all supervisors take an active role in the training and development of all employees and maintaining a good working relationship.
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Raffles Dubai
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United Arab Emirates
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Hospitality
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200 - 300 Employee
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Laundry Supervisor
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Jan 2011 - Oct 2012
Working under limited supervision using standardized practices and/or methods; leading, guiding, there is a continual opportunity to impact the organization’s services. Essential Functions Collaborates with the Manager-Custodial Operations for the purpose of ensuring that laundry department goals and objectives are met. Maintains appropriate records and inventory of all stocked items required for laundry services for the purpose of providing written Support and/or conveying information. Manages inventory (e.g. tracking, stocking, replacing, etc.) for the purpose of ensuring the availability of items and/or supplies Oversees the use and operation of materials, tools, and equipment used in laundry services work for the purpose of ensuring Adherence to safe work practices and procedures. Performs all Laundry Worker duties for the purpose of ensuring daily laundering services are completed in an efficient and effective manner. Procures supplies and equipment for the purpose of ensuring availability of items required to properly maintain laundry. Provides training to assigned personnel (Laundry Workers) for the purpose of ensuring That the department objectives are achieved in a safe and efficient manner. Researches current laundering techniques for a wide variety of fabrics, including related products available, for the purpose of providing high-quality results, the longevity of laundered items, and efficient laundry services.……
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Golden Sands General Contractors, Inc.
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United States
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Construction
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1 - 100 Employee
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Operational Laundry Supervisor
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Mar 2010 - Jan 2011
Golden Sand Laundry very challenging and enormous property. The laundry consists of 2 tunnel washer the capacity of 16 tons each, 2/115 kg Extract washing machines, 3/55 kg capacity and total 1650 kg capacity of Dryers and There is 2 /25 kg Dry cleaning machines & tunnel finisher. 10 medium washing machine 58kg. And 8 medium dryers for guest laundry and uniforms. We handle 3 stars and 5 stars property in that 2 Hilton hotels and Golden sands hotel apartments & 2 four point by Sheraton. And more 9 shops have. And we have contracted other hotels 1. Chelsea Tower 2. Chelsea Ramada 3. Chelsea Garden 4. Park Place 5. Dusit 6. Pink Tower 7. May Dubai Laundry 8. Coral 9. Al Bustan 10. Natural Spa 11. VLCC Spa (8 Branches) 12. Spinney’s 13. Dry Dock 14. Nabooda (4 Branches) 15. Lotus (4 Branches) Delegating duties to all the staff within the Job scope Maintaining the standard and Quality of the guest clothes Laundry operational Knowledge (Washing, Dry Cleaning and Steam Pressing) Maintaining all the Incoming and outgoing Linen and uniform records Handling the guest laundry clothes Providing flexible work arrangement, (all the staff as been trained in all the area of the laundry) Staff roaster and scheduling Ensure Cleanliness Conduct Briefing and inspection to review the improvement in operations especially the development of better standards, increasing revenue and reducing cost Handling guest complaints Handling Staff training every month (skill training) Handling entire operations and the equipment’s within the frame work Took over day-to-day management including staffing, training, purchasing, cost control, facilities, maintenance, and customer relations.
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Al Habtoor Group
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United Arab Emirates
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Executive Offices
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700 & Above Employee
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SUPERVISOR
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Jun 2006 - Feb 2010
Assisting the Executive House Keeper and Laundry Manager with all Personal. Implement corporate and departmental policies Listen to and resolve customer complaints Plan and prepare work schedules Exceptional knowledge of stain removal and sanitation techniques. Strong ability to use cleaning agents, products and equipment Uncommon ability to perform a variety of general maintenance activities. Proven ability to sort, load, wash, dry, sanitize, iron, fold, package, count, and weigh clothes and linens. Sound ability to obtain and see to the appropriate use of equipment, facilities, and materials needed to perform a task.
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Kempinski Hotels
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Germany
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Hospitality
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700 & Above Employee
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Laundry Washerman
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Jan 2005 - May 2006
Maintaining the standard and Quality of the guest clothes *Laundry operational Knowledge (Washing, Dry Cleaning and Steam Pressing) *Maintaining all the Incoming and out going Linen and uniform records * Handling the guest laundry clothes.Handling guest complaints.Proven ability to sort, load, wash, dry, sanitize, iron, fold, package, count, and weigh clothes and linens. Maintaining the standard and Quality of the guest clothes *Laundry operational Knowledge (Washing, Dry Cleaning and Steam Pressing) *Maintaining all the Incoming and out going Linen and uniform records * Handling the guest laundry clothes.Handling guest complaints.Proven ability to sort, load, wash, dry, sanitize, iron, fold, package, count, and weigh clothes and linens.
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Laundry valet
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Nov 2003 - Dec 2004
Handling of guest Request and Complaints.Responsible for all areas to be clean.Responsible for guest Lost & Found.Responsible reparation of Daily guest room occupancy Reports. * Inspecting the staff grooming. * Responsible for F & B request. * Responsible for Uniforms record and F& B linen record. * Responsible for Fidelio operation and Micros systems. * Daily recording mentioning important massage. Handling of guest Request and Complaints.Responsible for all areas to be clean.Responsible for guest Lost & Found.Responsible reparation of Daily guest room occupancy Reports. * Inspecting the staff grooming. * Responsible for F & B request. * Responsible for Uniforms record and F& B linen record. * Responsible for Fidelio operation and Micros systems. * Daily recording mentioning important massage.
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Le Royal Meridien Beach Resort & Spa
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United Arab Emirates
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Hospitality
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500 - 600 Employee
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Laundry Attendant
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Jul 2001 - Nov 2003
Job purpose of Laundry attendant is to coordinates the work efforts of the production and dry cleaning areas of the laundry department. Oversees productivity of other laundry associates, conducts weekly inventories; other duties as assigned by management. Key duties/responsibilities of Laundry attendant: 1. Sorts dried articles according to type. 2. Folds and places item in appropriate storage area. 3. Sorts torn and stained articles. 4. Sorts and counts articles to verify quantities on laundry requisitions. 5. Soaks contaminated articles and processes in de-staining cycle. 6. Clean lint traps and sweeps laundry room. 7. Loads articles into washer and adds specified amount of detergent, soap or other cleaning agent by programming laundry machines. 8. Operates laundry machinery such as washers, driers and ironers. 9. Starts machine that automatically washes and rinses articles. 10. Lifts clean, wet articles from washer and places them successively into driers for measured time cycles.
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The Plaza Marine Group
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United States
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Oil and Gas
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1 - 100 Employee
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Uniform Room Attendant
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Dec 2000 - Jun 2001
sort out all the pressed uniforms department wise.Check all the pressed uniform for any damages, stains or missing buttons, hooks etc. Stain uniforms give to back in the Laundry for removing stain and rewash sort out all the pressed uniforms department wise.Check all the pressed uniform for any damages, stains or missing buttons, hooks etc. Stain uniforms give to back in the Laundry for removing stain and rewash
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Education
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1998 - 1999
Passed Higher Secondary School Examination (XII)K.G.Mittal College
Bachelor of Commerce (B.Com.), Higher Secondary School Examination -
2000 - 2002
K.G.Mittal College
S Y B COM -
1998 - 1999
K.G.Mittal College,
Higher Secondary School Examination, Commerce
Community
