Experience

HealthLink Europe & International

• Netherlands
• Medical Equipment Manufacturing
• 100 - 200 Employee

• Business Solutions Engineer

  • Aug 2014 - Present

  2014- Current • Manage and coordinate upgrades to the company's system, ERP, VOIP.• Coordinate set up, UAT (testing) and implementation of interfaces with clients/ suppliers.• Execute, coordinate, monitor, and support new project implementations.• Verify and validate software: ensure the software meets the requirements to the design specifications.• Coordinate client requirements with Warehouse, Logistics Provider, Quality, Finance• Report continuously the progress of each implementation • Set up client specific procedures with clients within the boundaries of HLE QA guidelines.• Following relevant quality management system procedures during performance of work activities. Show less

• Sr. Customer Care Specialist

  • Aug 2011 - Sep 2014

  • Manage day to day operations on behalf of Medical Device Companies (mostly US based) with regards to Order-to-Cash activities• Supervise and manage client related activities and queries, pro-actively indicate issues, propose and implement solutions.• Manage, setup and implement changes to existing processes and/ or implement newprocesses/activities for existing clients.• Manage customer KPI’s.• Coordinate client requirements with outsourced service providers. • Manage all customer related activities within the boundaries of HLE QA guidelines or clients specific designed processes.• Weekly conference calls with US based clients regarding operations and process improvements. Show less