Experience

Sokotel Oy

• Finland
• Hospitality
• 100 - 200 Employee

• Front desk Service Manager

  • Mar 2020 - Present

  I work as a Service Manager in Finlands biggest hotel Break Sokos Hotel Flamingo. The work contains of customer service, taking care of everyday business and leading the daily shifts. Taking care of customer feedback, comissions and developing the processes in the reception is also a big part of the job.

• Service Manager

  • May 2019 - Feb 2020

  Service manager at a hotels front desk.

• Receptionist

  • Aug 2010 - Mar 2019

  I started my career in Sokos Hotels as a trainee in Original Sokos Hotel Presidentti. After my training I was asked to work as an extra there and when there was a vacancy for a full hour receptionist I applied and got the job. My work in Original Sokos Hotel Presidentti contains mostly customer service: checking the guests in and out, helping them with their questions and problems and managing e-mails and phone calls. I use English basically daily and on most days I get to use my skills in Swedish too. Sometimes my skills in Russian and German are also needed. We use the Opera system as our tool in reception. I am also responsible for producing contents to our hotel's internet page and some of the other marketing too. I am also responsible for Facebook-page of Original Sokos Hotel Presidentti.. I also often do service manager shifts when our usual service managers are not working. Our working hours are mostly during the day but sometimes we work in the night too. My job is interesting and varies quite a lot every day. I have become very good in especially problem solving and adapting into different kind's of situations and different needs of the customers. I am not afraid of taking responsibility and I want to develop myself more and more all the time.



S-ryhmä

• Finland
• Retail
• 100 - 200 Employee

• sales person

  • Apr 2008 - Aug 2009

  I worked in a grocery store Sale which is a big chain belonging to S-Ryhmä in Finland. My work contained mostly of customer service but also handling postal packages and making orders. I worked in a grocery store Sale which is a big chain belonging to S-Ryhmä in Finland. My work contained mostly of customer service but also handling postal packages and making orders.