Sanket Narendra Kathane

Customer Support Analyst at Crunch.io
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Contact Information
us****@****om
(386) 825-5501
Location
Pune, Maharashtra, India, IN
Languages
  • English Professional working proficiency
  • Hindi Native or bilingual proficiency
  • Marathi Native or bilingual proficiency

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Credentials

  • Time Management Fundamentals
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Time Management: Working from Home
    LinkedIn
    Jun, 2020
    - Oct, 2024
  • Design Thinking: Customer Experience
    LinkedIn
    May, 2020
    - Oct, 2024
  • Power BI Essential Training (2019)
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Problem Solving Techniques
    LinkedIn
    Apr, 2020
    - Oct, 2024
  • Personal Effectiveness Tips
    LinkedIn
    Sep, 2019
    - Oct, 2024
  • Creativity Bootcamp
    LinkedIn
    Aug, 2019
    - Oct, 2024
  • Learning Data Analytics
    LinkedIn
    May, 2019
    - Oct, 2024
  • Public Speaking Foundations
    LinkedIn
    Sep, 2018
    - Oct, 2024
  • Delivering Employee Feedback
    LinkedIn
    Aug, 2018
    - Oct, 2024
  • Getting Things Done
    LinkedIn
    Aug, 2018
    - Oct, 2024
  • Building Trust
    LinkedIn
    Jul, 2018
    - Oct, 2024
  • Balancing Work and Life
    LinkedIn
    Jun, 2018
    - Oct, 2024

Experience

  • Crunch.io
    • Market Research
    • 1 - 100 Employee
    • Customer Support Analyst
      • Apr 2022 - Present

      Customer support | Professional services | Product testing | Supporting the sales team | Root cause analysis | Documentation Customer support | Professional services | Product testing | Supporting the sales team | Root cause analysis | Documentation

  • Ugam
    • India
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Lead Analyst
      • Nov 2020 - Mar 2022

      Majorly handling monthly tracker | Adhoc | Dipstick | Sub-team handling | Quality assurance | Brand value calculation IPSOS | LRW Majorly handling monthly tracker | Adhoc | Dipstick | Sub-team handling | Quality assurance | Brand value calculation IPSOS | LRW

  • Kantar IMRB
    • Tech Specialist
      • Jun 2015 - Nov 2020

      HBG (Holistic Brand Guidance) | Beast | Correlation | Regression | SME | Multi-Country projects | NIPO | Automation scripts | Functions and Sub-routines | Client retention | Metadata explorer | Sub-Team handling | Extracurricular activities | Technical trainer | Awarded "Being Extraordinary" twice. Clients - Millward Brown Hong Kong, TNS HK, Kantar Health, Prudential , Cider HBG (Holistic Brand Guidance) | Beast | Correlation | Regression | SME | Multi-Country projects | NIPO | Automation scripts | Functions and Sub-routines | Client retention | Metadata explorer | Sub-Team handling | Extracurricular activities | Technical trainer | Awarded "Being Extraordinary" twice. Clients - Millward Brown Hong Kong, TNS HK, Kantar Health, Prudential , Cider

    • Sr. Programmer
      • Sep 2013 - Jun 2015

      Express studies | Collaborative work | Rotational shift | 24hrs client support environment | Tagged as "Think Customer" on Ugam's portal. Client - IPSOS (Winnipeg, Chicago) Express studies | Collaborative work | Rotational shift | 24hrs client support environment | Tagged as "Think Customer" on Ugam's portal. Client - IPSOS (Winnipeg, Chicago)

  • TNS India Pvt Ltd.
    • India
    • 1 - 100 Employee
    • Data Analyst
      • Feb 2012 - Sep 2013

      Executed the first TOM live Project for Company Completed Project in the Japanese Language. Worked on TOM [Dimension], SPSS, and IOM. Spread awareness, Usage of TOM and so do conduct Training. Worked on Automation for effective and efficient results Client - Japan, KANTAR Health, Coke studies, BAT, Nissan Executed the first TOM live Project for Company Completed Project in the Japanese Language. Worked on TOM [Dimension], SPSS, and IOM. Spread awareness, Usage of TOM and so do conduct Training. Worked on Automation for effective and efficient results Client - Japan, KANTAR Health, Coke studies, BAT, Nissan

Education

  • Vishwakarma Institute of Pune
    Bachelor of Engineering (BEng), Electrical and Electronics Engineering
    2006 - 2010
  • Jawaharlal English School
    SSC, Standard subjects
    2005 - 2010

Community

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