Experience

Amina Hospitals

• United Arab Emirates
• Hospitals and Health Care
• 1 - 100 Employee

• Call Center Supervisor

  • Nov 2016 - Present

  Job Responsibilities includes;1. Preparing call center KPI report on daily basis to the Management 2. Monitoring the quality of incoming Calls and out goings calls on daily basis 3. Solving patient support issues & complains via calls and emails4. Providing complete assistance to the new CSR according to the skillset on live calls5. Providing floor support in order to ensure that all the information provided6. Monitoring the Agents on their customer service skills7. Arranging Training to the new staff’s5. Preparing call center duty Rota for the Month 6. Arranging Annual Leave plan for the Department 7. Arranging Departmental Meetings on weekly basis



Thumbay Hospital

• United Arab Emirates
• Hospitals and Health Care
• 400 - 500 Employee

• Appointment Officer

  • Jan 2012 - Aug 2015

  1. Attend to inbound & outbound calls of the clients &staff2. Anticipate problems and needs of the clients3. Book appointment of patients on their requested & appropriate doctors4. Blocking shift allocation of the doctors5. Making appointment & cancellation 6. Making confirmation for the next day (out patients ) appointments7. Extend help on patient affairs & issues 8. Capable of handling issues and complaints & provide solutions to the clients9. Send &receive fax, copy &scan important papers & daily mails10. Fully aware of information related to the service of the hospital11. Handle calls in a pressure environment12. Efficient in the transaction processing13. With good interpersonal skills14. Checking the insurance approval status15. Checking insurance legality



Golden Sands Hotel Apartments

• United Arab Emirates
• Hospitality
• 100 - 200 Employee

• FRONT OFFICE –SHIFT LEADER

  • Nov 2005 - Nov 2012

  Job Responsibilities includes;1. Check the mode of payment for the departures.2. Checking the LPO (Bill to company letter).3. Posting the bills.4. Handling the cash transaction credit cards and Cheque.5. Checking high balance (credit balance).6. Taking hand over from previous shift7. Read and follow the log book 8. Follow up the traces (if any)9. Checking the in house guest birthday. 10. Follow up the guest complaints and to inform the concemed department 11. Check all the expected arrivals with correspondence.12. Block the rooms for arrivals as per their request.13. Checking housekeeping discrepancy report.14. Follow up the store request if we need anything15. Confirmation of next day departure.16. Check in the guest as per the hotel policies and procedure17. Check the correspondence of next day arrivals