Experience

School of Bhakti
• United Kingdom
• Professional Training and Coaching
• 1 - 100 Employee
• Program Director

  • Sep 2018 - Present

ISKCON Bhaktivedanta Manor
• Sabbatical

  • Sep 2017 - Sep 2018


New Life (IT Services) Ltd

• Founder

  • Jun 2006 - Jun 2018

  Director of Company to provide IT Analysis, Management and Test Services Director of Company to provide IT Analysis, Management and Test Services



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Remediation Senior PM

  • Aug 2016 - Sep 2017

  Reporting to the Programme Director, in charge with establishing core Processes & Procedures, Training, Communications, Resource On-boarding and Governance and to establish a programme framework, for a UK CMB Remediation of KYC/AML standards. Main focus had been on managing the set-up of programme framework, structures, on-boarding of resources, premises, establishing processes & procedures, training portals, communications packs etc. Reporting to the Programme Director, in charge with establishing core Processes & Procedures, Training, Communications, Resource On-boarding and Governance and to establish a programme framework, for a UK CMB Remediation of KYC/AML standards. Main focus had been on managing the set-up of programme framework, structures, on-boarding of resources, premises, establishing processes & procedures, training portals, communications packs etc.



Bank of America Merrill Lynch

• United States
• Financial Services
• 700 & Above Employee

• Technical Delivery Manager

  • May 2015 - Aug 2016

  Managing a Payments Operational Data Store (PODS) platform delivery to enable Operational, MI and Client Reporting capability with a team of 55 onshore & offshore members; taking near-real time feeds from Global Pay Plus (GPP) - FundTech product - legacy Payments and middleware platforms and successfully delivering four releases, aligned to the Mass Pay SEPA GPP releases and MEPS+, G3 GPP releases for APAC region. Managing a Payments Operational Data Store (PODS) platform delivery to enable Operational, MI and Client Reporting capability with a team of 55 onshore & offshore members; taking near-real time feeds from Global Pay Plus (GPP) - FundTech product - legacy Payments and middleware platforms and successfully delivering four releases, aligned to the Mass Pay SEPA GPP releases and MEPS+, G3 GPP releases for APAC region.


On a Sabbatical!
• Public Relations and Communications Services
• 1 - 100 Employee
• Travelling and Major Home Refurbishment

  • Dec 2014 - May 2015
• Technical Delivery Manager

  • Jun 2013 - Nov 2014

  Reporting to the Senior Service Delivery Manager to deliver Payments and Credit related projects: Delivered a Payments Branch for a legacy application project expansion with a cost portfolio of $1.1m to expand into Russia with Change Teams to deliver benefits. Responsible for E2E Technical delivery of Trade Loans application in partnership with a vendor application New Athena in Russia. Project hibernated due to Russia/Ukraine crisis. Delivered a SEPA Direct Debits Mandate… Show more Reporting to the Senior Service Delivery Manager to deliver Payments and Credit related projects: Delivered a Payments Branch for a legacy application project expansion with a cost portfolio of $1.1m to expand into Russia with Change Teams to deliver benefits. Responsible for E2E Technical delivery of Trade Loans application in partnership with a vendor application New Athena in Russia. Project hibernated due to Russia/Ukraine crisis. Delivered a SEPA Direct Debits Mandate Management delivery for Corporate Clients in partnership with Sentential. Provided detailed Impact Assessment for BACS Direct Connectivity project (UK clients), resulting to a cost portfolio of $1m. Managed a Payments Operational Data Store (PODS) platform delivery to enable Operational, MI and Client Reporting capability with a team of 45 onshore & offshore members; taking near-real time feeds from Global Pay Plus (GPP) - FundTech product - legacy Payments and middleware platforms and successfully delivering four releases on time and aligned to the Mass Pay SEPA GPP releases, with a cost portfolio of $8.1m. Show less Reporting to the Senior Service Delivery Manager to deliver Payments and Credit related projects: Delivered a Payments Branch for a legacy application project expansion with a cost portfolio of $1.1m to expand into Russia with Change Teams to deliver benefits. Responsible for E2E Technical delivery of Trade Loans application in partnership with a vendor application New Athena in Russia. Project hibernated due to Russia/Ukraine crisis. Delivered a SEPA Direct Debits Mandate… Show more Reporting to the Senior Service Delivery Manager to deliver Payments and Credit related projects: Delivered a Payments Branch for a legacy application project expansion with a cost portfolio of $1.1m to expand into Russia with Change Teams to deliver benefits. Responsible for E2E Technical delivery of Trade Loans application in partnership with a vendor application New Athena in Russia. Project hibernated due to Russia/Ukraine crisis. Delivered a SEPA Direct Debits Mandate Management delivery for Corporate Clients in partnership with Sentential. Provided detailed Impact Assessment for BACS Direct Connectivity project (UK clients), resulting to a cost portfolio of $1m. Managed a Payments Operational Data Store (PODS) platform delivery to enable Operational, MI and Client Reporting capability with a team of 45 onshore & offshore members; taking near-real time feeds from Global Pay Plus (GPP) - FundTech product - legacy Payments and middleware platforms and successfully delivering four releases on time and aligned to the Mass Pay SEPA GPP releases, with a cost portfolio of $8.1m. Show less



Barclays Corporate Banking

• United Kingdom
• Banking
• 700 & Above Employee

• Senior Business Analyst

  • Oct 2012 - Jun 2013

  Working with Target Operating Model (TOM) Workstream Lead to map TO-BE processes and detailed process descriptions for Release 2A of this long-term programme for the roll-out of the IBM’s solution for the Host-to-Host Payments Gateway proposition. Key Achievements: • Liaising with Operational, Products, Implementation, Origination, Billing and Coverage Stakeholders for UK, Spain, Ireland, Germany Barclays sites and SEB Partner Bank Nordics region to capture and map operational… Show more Working with Target Operating Model (TOM) Workstream Lead to map TO-BE processes and detailed process descriptions for Release 2A of this long-term programme for the roll-out of the IBM’s solution for the Host-to-Host Payments Gateway proposition. Key Achievements: • Liaising with Operational, Products, Implementation, Origination, Billing and Coverage Stakeholders for UK, Spain, Ireland, Germany Barclays sites and SEB Partner Bank Nordics region to capture and map operational processes. • Write TOM documentation for In-Scope Items and define target Roles & Responsibilities. Show less Working with Target Operating Model (TOM) Workstream Lead to map TO-BE processes and detailed process descriptions for Release 2A of this long-term programme for the roll-out of the IBM’s solution for the Host-to-Host Payments Gateway proposition. Key Achievements: • Liaising with Operational, Products, Implementation, Origination, Billing and Coverage Stakeholders for UK, Spain, Ireland, Germany Barclays sites and SEB Partner Bank Nordics region to capture and map operational… Show more Working with Target Operating Model (TOM) Workstream Lead to map TO-BE processes and detailed process descriptions for Release 2A of this long-term programme for the roll-out of the IBM’s solution for the Host-to-Host Payments Gateway proposition. Key Achievements: • Liaising with Operational, Products, Implementation, Origination, Billing and Coverage Stakeholders for UK, Spain, Ireland, Germany Barclays sites and SEB Partner Bank Nordics region to capture and map operational processes. • Write TOM documentation for In-Scope Items and define target Roles & Responsibilities. Show less



HSBC Bank Plc, UK

• Business Analyst & Implementation Manager

  • Aug 2010 - Oct 2012

  Reporting to the Lead BA and having a close working relationship with the IT Programme Lead and Test Manager, I was responsible for establishing Requirements Analysis best practices for a Global Payments Investigations (GPI) application that was globally deployed to 65 business units. The role also included introducing and helping to embed Service Delivery project best practices and quality assurance principles, e.g. initiation & requirements, review & approval & implementation processes… Show more Reporting to the Lead BA and having a close working relationship with the IT Programme Lead and Test Manager, I was responsible for establishing Requirements Analysis best practices for a Global Payments Investigations (GPI) application that was globally deployed to 65 business units. The role also included introducing and helping to embed Service Delivery project best practices and quality assurance principles, e.g. initiation & requirements, review & approval & implementation processes, along with SIT & UAT reviews. The GPI application has been developed with a 3rd party vendor package PEGA Systems, utilising PEGA Rules Process Commander (PRPC) & Smart Investigate (SI) components, which interfaces with GPS (a Fund Tech application) and GMG for its payments/transactions data. Show less Reporting to the Lead BA and having a close working relationship with the IT Programme Lead and Test Manager, I was responsible for establishing Requirements Analysis best practices for a Global Payments Investigations (GPI) application that was globally deployed to 65 business units. The role also included introducing and helping to embed Service Delivery project best practices and quality assurance principles, e.g. initiation & requirements, review & approval & implementation processes… Show more Reporting to the Lead BA and having a close working relationship with the IT Programme Lead and Test Manager, I was responsible for establishing Requirements Analysis best practices for a Global Payments Investigations (GPI) application that was globally deployed to 65 business units. The role also included introducing and helping to embed Service Delivery project best practices and quality assurance principles, e.g. initiation & requirements, review & approval & implementation processes, along with SIT & UAT reviews. The GPI application has been developed with a 3rd party vendor package PEGA Systems, utilising PEGA Rules Process Commander (PRPC) & Smart Investigate (SI) components, which interfaces with GPS (a Fund Tech application) and GMG for its payments/transactions data. Show less



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Senior BA, Change Strategy & Integration - Impairments & Business Support, Wholesale Bank

  • Jan 2010 - Aug 2010

  Reporting to the Programme Manager with dotted line into Strategy & Change Director I was responsible for having an oversight of 6 data migrations (auto & manual) and 8 enabling projects to ensure Business Support Unit (BSU) requirements are incorporated, and impact to staff and customers minimised as part of the Lloyds & HBOS integration.

• Business Readiness & Testing Lead

  • Jun 2009 - Jan 2010

  Responsible for delivering effective and efficient communications, training and business testing for Business Support Unit Integration for Wholesale Risk.



Barclays Bank

• Lead Business Analyst

  • Apr 2008 - Apr 2009

  Working on a world wide Payments & Cash Management Programme looking to integrate Barclays legacy applications with a new Internet Portal. Working on a world wide Payments & Cash Management Programme looking to integrate Barclays legacy applications with a new Internet Portal.



Lloyds TSB Plc

• Spain
• Financial Services

• Programme Test Manager

  • Jun 2006 - Dec 2007

  Responsible for providing a structured and a complete Business Test Function for a £115m transformation programme for Commercial Banking (CB), in its purpose to address inefficiencies and reduce cost to serve in its existing operating model. In charge of managing a £2.5m budget, I built a central test team (from scratch) of 7 Test Managers, 9 Test Leads and 5 Test Analysts to deliver a business acceptance test capability and serve as an expertise function for circa 45 projects and to work with… Show more Responsible for providing a structured and a complete Business Test Function for a £115m transformation programme for Commercial Banking (CB), in its purpose to address inefficiencies and reduce cost to serve in its existing operating model. In charge of managing a £2.5m budget, I built a central test team (from scratch) of 7 Test Managers, 9 Test Leads and 5 Test Analysts to deliver a business acceptance test capability and serve as an expertise function for circa 45 projects and to work with both the business and IT project delivery teams, as well as suppliers of resources. The programme includes the transformation of all CB Functions, interalia Account Opening, Lending, Charging, Financial Controls, Reporting, Data Warehouse, Excess Management, Customer & Account Maintenance, in order to utilise the efficiencies of the Retail Banking operating model by migrating its 1.2m customer base to the more efficient model. Show less Responsible for providing a structured and a complete Business Test Function for a £115m transformation programme for Commercial Banking (CB), in its purpose to address inefficiencies and reduce cost to serve in its existing operating model. In charge of managing a £2.5m budget, I built a central test team (from scratch) of 7 Test Managers, 9 Test Leads and 5 Test Analysts to deliver a business acceptance test capability and serve as an expertise function for circa 45 projects and to work with… Show more Responsible for providing a structured and a complete Business Test Function for a £115m transformation programme for Commercial Banking (CB), in its purpose to address inefficiencies and reduce cost to serve in its existing operating model. In charge of managing a £2.5m budget, I built a central test team (from scratch) of 7 Test Managers, 9 Test Leads and 5 Test Analysts to deliver a business acceptance test capability and serve as an expertise function for circa 45 projects and to work with both the business and IT project delivery teams, as well as suppliers of resources. The programme includes the transformation of all CB Functions, interalia Account Opening, Lending, Charging, Financial Controls, Reporting, Data Warehouse, Excess Management, Customer & Account Maintenance, in order to utilise the efficiencies of the Retail Banking operating model by migrating its 1.2m customer base to the more efficient model. Show less



LogicaCMG Plc

• Consultant

  • Oct 1995 - Jun 2006

  - Worked at Barclays Bank in Poole as a Developer, Team Lead and Project Lead on their Payment Platform - BusinessMaster 2. - Worked at Nationwide in St. Albans as a PM/Systems Analyst - Worked at Britannia Building Society in Leek as a PM/BA - Worked at Lloyds Banking Group for the Retail Banking division on the Account Opening Application for the Business as a Senior BA - Worked at Barclays Bank in Poole as a Developer, Team Lead and Project Lead on their Payment Platform - BusinessMaster 2. - Worked at Nationwide in St. Albans as a PM/Systems Analyst - Worked at Britannia Building Society in Leek as a PM/BA - Worked at Lloyds Banking Group for the Retail Banking division on the Account Opening Application for the Business as a Senior BA