Experience

Tardis Environmental UK LTD

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Hire Service Desk Administrator

  • May 2021 - Present



Arcadia Group Ltd

• United Kingdom
• Retail
• 700 & Above Employee

• Deputy Manager

  • May 2019 - Mar 2021

  •Supporting the store manager in leading and inspiring the team to ensure they deliver the highest and visual standards along with outstanding customer experience on a daily basis•Having an understanding of the customer demographic and knowledge of the product and current fashion trends to make appropriate commercial decisions •Understanding the commercial impact the development of the multi channel aspect can have on the business •Creating and supporting a culture where the well being of the store team matters and reward and recognition is provided for great performance•Continuously seeking opportunities to improve the stores performance and working alongside the store manager to deliver the results •Being accountable for the store and team in the absence of the store manager

• Deputy Manager Trainee

  • Oct 2018 - Jul 2019

  In 2019 I graduated from the in-house Outfit management programme called "Pace" to excel myself into a management role. This comprised of monthly workshops, zoom calls, lone work as well as group work with the other candidates, as a group we also put together a presentation which was then presented to the Outfit senior team at the end of the programme.

• Team Leader

  • Oct 2012 - Apr 2019

  • Supporting the managers by leading the team and setting the standards in store•Delivering exceptional customer service on a daily basis •Having an understanding about customers, retail, fashion trends and product and sharing this knowledge with the store team •Embracing the digital and multi channel aspects of the business •Actively involved in supporting the management team with delivering KPI’s •Motivating and coaching the store team to maximise their performance- achieving store KPI’s, up-skilling the team with one on one training- growing the leaders of tomorrow •Controlling cash handling procedures •Assisting in recruitment and training new staff •Assisting in delivering team meetings•Being responsible for the following brands in store; Burton, Topman, Dorothy Perkins and Wallis•Analysing the brand figures on a weekly basis to recognise the successes and opportunities, making store specific commercial decisions and merchandising the brands accordingly to drive sales•Merchandising the brands to model store guidelines •Launching floor layout changes, seasonal sales and promotional activity in line with brand guidelines



Midland Health UK

• United Kingdom
• Medical Practices
• 1 - 100 Employee

• Clinic Receptionist

  • Jan 2021 - Jan 2021

  Checking in patients who were attending the clinic to have a Covid-19 testConfidently explaining the difference between the range of tests availableUsing and utilising the in house system Heydoc to all its functions by creating new appointments, adjusting existing appointments, creating new patient files, and editing patient details where needed. As well as creating invoices, taking payments and sending an electronic copy of the invoice to the patientCommunicating effectively with all levels of the team and with patients of different nationalities who had language barriers