Experience

OpenRad

• United Kingdom
• Software Development
• 1 - 100 Employee

• Head of Human Resources

  • Jan 2023 - Present



Gopuff

• United States
• Software Development
• 700 & Above Employee

• Regional Human Resources Business Partner

  • Jun 2022 - Jan 2023

  Strategic business partner leading business partnering for Gopuff MFC operations. Analysing data and trends and implanting changes to policy and procedures including introducing new policies. Experienced in partner senior stakeholders and key business owners. Strategic business partner leading business partnering for Gopuff MFC operations. Analysing data and trends and implanting changes to policy and procedures including introducing new policies. Experienced in partner senior stakeholders and key business owners.



Amazon

• United States
• Software Development
• 700 & Above Employee

• Senior HR Business Partner

  • Jul 2021 - May 2022

  Senior HRBP for temporary site July direct line managing the on-site HR team consisting of HRBPs, coordinators and admins. Staring from the ground up hiring the team and organising daily routines and ways of working. Delegating key launch tasks and managing performance across the full team.This followed by managing HR team across 3 Doncaster sites again across the whole matrix structure. Business partner heads of departments and director of operations across the people journey.

• HR Business Partner

  • Aug 2019 - Jul 2021

  HR Business Partner, Warehouse operations HR. BHX1 - Aug 2019 to July 2020MME1 - Launch support April 2020 - June 2020EMA3 HR Lead - July 2020 - Jan 2021EMA2 Jan 2021 - July 2021

• Area Manager

  • Nov 2018 - Aug 2019

  Inbound Stow Area Manager - BHX1



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Graduate Operations Manager

  • Sep 2016 - Oct 2018

  Managing on average 80 frontline staff over 2 years working in serval functions and locations around the UK. Delivery Line Manager, Winchmore Hill DO (London) (Sept 2016 - May 2017) Work Area Manager, South Midlands Mail Centre (Northampton) (May 17 - Feb 2018) Delivery Office Manager, Daventry DO (Feb 2018 - July 2018) Delivery Line Manager, St James Mill DO (July 2018 - October 2018) Managing on average 80 frontline staff over 2 years working in serval functions and locations around the UK. Delivery Line Manager, Winchmore Hill DO (London) (Sept 2016 - May 2017) Work Area Manager, South Midlands Mail Centre (Northampton) (May 17 - Feb 2018) Delivery Office Manager, Daventry DO (Feb 2018 - July 2018) Delivery Line Manager, St James Mill DO (July 2018 - October 2018)



E.ON

• Germany
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Oct 2015 - Jul 2016

  Working the appointments team I was tasked with booking must inspect appointments for customers. This involved taking inbound calls and making outbound call to customers. The job helped enhance my communication skills and my ability to follow and complete outbound call task lists. Working the appointments team I was tasked with booking must inspect appointments for customers. This involved taking inbound calls and making outbound call to customers. The job helped enhance my communication skills and my ability to follow and complete outbound call task lists.



Webhelp

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Agent

  • Jul 2013 - Oct 2015

  Over my time at Webhelp I held several roles including; Sky billings advisor, Sky TV Tech advisor and EE upgrades agent. All completed by receiving inbound calls from customers. My skills in team work and engagement helped ensure daily call targets and sales targets where met and exceeded. Over my time at Webhelp I held several roles including; Sky billings advisor, Sky TV Tech advisor and EE upgrades agent. All completed by receiving inbound calls from customers. My skills in team work and engagement helped ensure daily call targets and sales targets where met and exceeded.